First Published: June 14, 2019

Last Updated: January 24, 2020

Release Notes for Cisco Unity Express Virtual Release 10.0.x

This Release Notes document supports Cisco Unity Express Virtual Release 10.0.

We recommend that you read the field notices for Cisco Unity Express Virtual 10.0 to see if your software or hardware platforms are affected. If you have an account on Cisco.com, you can find the field notices at http://www.cisco.com/warp/customer/tech_tips/index/fn.html. If you do not have a Cisco.com login account, you can find the field notices at http://www.cisco.com/warp/public/tech_tips/index/fn.html.

System Requirements

The hardware and software requirements for Cisco Unity Express Virtual Release 10.0 are provided in the following sections:

Hardware Supported

The following table provides information on hardware recommendations for the Cisco UCS Server/E-Series platform.

Table 1. Virtual Machine Requirements for Cisco UCS Server/E-Series Platform

Mailboxes

CPU

RAM

Hard Disk

External Interface

Recording hours

1-100

>= 1.1 GHz, 1 core

4 GB

100 GB

1 Gigabit Interface

60

101-500

>= 1.9 GHz, 2 cores

4 GB

100 GB

1 Gigabit Interface

600

The following table provides information about the Kernel Virtual Machine recommendations on Cisco 4000 Series ISR Service Container.

Table 2. Kernel Virtual Machine Requirements for Cisco 4000 Series ISR Service Container

Mailboxes

CPU

RAM

Hard Disk

Flash

External Interface

Recording hours

1-200

As per Cisco 4000 Series ISR platform

8 GB

50 GB

8 GB

1 Gigabit Interface

120


Note

You need a minimum of 8 GB memory to configure the virtual-service commands while installing and configuring the Cisco Unity Express Virtual Software.

Languages Supported

Cisco Unity Express Virtual 10.0 supports 24 different languages for the telephony user interface and the VoiceView Express user interface. However, the GUI pages, command-line interface (CLI) commands, and the Internet Message Access Protocol (IMAP) interface are available only in English.

Multiple languages can be added on the system after completing installation of the Cisco Unity Express Virtual software. Cisco Unity Express Virtual 10.0 supports the following languages:

  • Arabic

  • Chinese (Hong Kong)

  • Chinese (Mandarin)

  • Chinese (Traditional for Taiwan)

  • Danish

  • Dutch

  • English (United Kingdom)

  • English (United States)

  • French (Canada)

  • French (Europe)

  • German

  • Hungarian

  • Italian

  • Japanese

  • Korean

  • Norwegian

  • Portuguese (Brazil)

  • Portuguese (Portugal)

  • Russian

  • Spanish (Europe)

  • Spanish (Latin America)

  • Spanish (Mexico)

  • Swedish

  • Turkish

Cisco Unity Express Virtual Factory-Set Limits

This section describes the system limits for Cisco Unity Express Virtual. Sessions, such as mailboxes and Interactive Voice Response (IVR) are licensed in Cisco Unity Express Virtual.

Factory-set system limits are different for each network module type. See the following tables for the factory-set limits supported for each network module type.

The following table describes the various voicemail limits.

Table 3. Cisco Unity Express Virtual 10.0 Voicemail Limits

Voicemail Limits

Cisco UCS and Cisco UCS E-Series Server(up to 100 voicemails)

Cisco UCS and Cisco UCS E-Series Server(up to 500 voicemails)

Cisco 4000 Series Integrated Services Routers KVM Service Containers

Total Mailbox Storage (Hrs)

100

600

120

Number of Users

100

500

400

Number of IMAP sessions

250

250

100

Number of VoiceView sessions

32

32

20

Number of Groups

40

40

40

Number of Group Owners

400

400

400

Number of Group Members

1000

1000

1000

Number of Public Distribution Lists

25

25

25

Maximum List Members

1000

1000

1000

Maximum Remote Users

100

100

100

Maximum Remote Locations

500

500

500

Maximum Cached Users

100

100

100

Maximum Number of Languages Supported at the Same Time.

5

5

5

Number of SIP/JTAPI Triggers

8

12

8

Total number of scripts

Note 

Includes Custom scripts and System scripts.

16

16

16

Number of Custom AA Applications (nonsystem)

8

8

8

Custom Prompts Capacity per Installed Language

1251/2502

125/250

125/250
1 Maximum number of prompts that can be saved
2 Total disk space (in MB) allocated to prompts

The following table describes the various IVR limits.

Table 4. Cisco Unity Express Virtual 10.0 IVR Limits

IVR Limits

Cisco UCS and Cisco UCS E-Series Server (up to 100 voicemails)

Cisco UCS and Cisco UCS E-Series Server (up to 500 voicemails)

Cisco 4000 Series Integrated Services Routers KVM Service Containers

Max Size Template Documents

8 KB

8 KB

8 KB

Max Size Tiff Documents

512 KB

512 KB

512 KB

Max Size Generic Documents

512 KB

512 KB

512 KB

Number of Template Documents (Per Installed Language)

50

50

50

Number of Tiff Documents (Per Installed Language)

25

25

25

Number of Generic Documents (Per Installed Language)

25

25

25

Number of Custom HTTP Triggers

83

84

4

Max Sessions for HTTP Triggers

IVR

IVR

IVR

Number of Custom IVR Applications

8

8

8

Number of Database Profiles

8

8

8

Number of Database Connections/Profiles

2 times IVR

2 times IVR

2 times IVR

Number of Attachments per E-mail

5

5

5

E-mail/Fax Max Queue Size

500

500

500

Number of VoiceXML Webapps

8

8

4

3 Number of licensed IVR sessions.
4 Number of licensed IVR sessions.

Cisco Unity Express Virtual Software License Activation

From Cisco Unity Express Virtual Release 9.0.5 onwards, only Cisco Smart Software Licensing is supported. For information on configuring Cisco Smart Licenses, see Configuring Cisco Unity Express 9.0.x Using the GUI and Cisco Unity Express VoiceMail and Auto Attendant CLI Administrator Guide for 3.0 and Later Versions.

For Cisco Unity Express Virtual Releases 9.0 to 9.0.3, the software is activated using the Cisco Software Licensing (CSL) process. For more information, see Software Activation for Cisco Unity Express 7.1 and Later Versions.

Software Compatibility

Cisco Unity Express Virtual is compatible with different versions of Cisco Unified Communications Manager and Cisco Unified Communications Manager Express. For information about Cisco Unity Express Virtual 10.0 compatibility, see the Cisco Unity Express Compatibility Matrix.

Determining the Software Version and License

To determine the software version of Cisco Unity Express Virtual and the license being used, perform the following steps:

Procedure

  Command or Action Purpose
Step 1

Log in to Cisco Unity Express Virtual using your ssh user credentials that was created during Cisco Unity Express Virtual installation.

Example:

ssh adminUser 192.0.2.10

The Cisco Unity Express Virtual software CLI prompt displays.

Step 2

show software versions

Example:

Router# show software versions

Displays the Cisco Unity Express Virtual software version.

Step 3

show license all

Example:

Router# show license all

Displays the Cisco Unity Express Virtual software license.

Limitations and Restrictions

There are no limitations and restrictions in Cisco Unity Express Virtual 10.0.

New Features and Enhancements

New Features and Enhancements for 10.0

This section describes the new features and enhancements in Cisco Unity Express Virtual 10.0:

  • Cisco Unity Express Release 10.0 has the latest stable version of Operating System and third-party components.

  • Cisco Unity Express Release 10.0 supports TLS version 1.2.

  • Consider the following points while restoring the configurations from Cisco Unity Express Release 9.0.x to Cisco Unity Express Release 10.0.

    1. Maintain the same administrator in Cisco Unity Express Virtual 9.0.x and Cisco Unity Express Virtual 10.0. If the Cisco Unity Express Virtual 10.0 administrator is different from Cisco Unity Express Virtual 9.0.x administrator, create a new administrator after the restore.

    2. Reset the password for all the restored users. For more information, see Changing Your Password.

    3. After the restore and reload of the Cisco Unity Express Virtual 10.0 for the first time, use the administrator credentials of Cisco Unity Express Virtual 10.0 to reset the passwords of Cisco Unity Express Virtual 9.0.x users.

    4. If Cisco Unity Express Virtual 9.0.x has IVR and Enterprise Database System (EDBS) licenses (if applicable) enabled, then ensure to enable these licenses on Cisco Unity Express Virtual 10.0 before the restore.

    5. If Cisco Unity Express Virtual 9.0.x has IMAP enabled, then you must manually enable the IMAP on Cisco Unity Express Virtual 10.0 after the restore. For more information on restore, see Restoring Files.

  • Platform logs are in plain text format. You can either copy the platform logs to the FTP server or access the platform logs through the Cisco Unity Express console via show trace buffer command.

Migrating Cisco Unity Express Virtual 9.0.x to 10.0

Perform the following steps to migrate Cisco Unity Express Virtual 9.0.x to Cisco Unity Express Virtual 10.0.

Procedure

Step 1

Back up your Cisco Unity Express Virtual 9.0.x configurations. For more information, see Manually Backing Up Files.

Step 2

Uninstall the Cisco Unity Express Virtual 9.0.x. For more information, see Deactivate and Uninstall Cisco Unity Express Virtual.

Step 3

Reinstall and configure the Cisco Unity Express Virtual 10.0 on Cisco UCS or UCS E-series server modules. For ISR 4000 series KVM containers, use virtual-service upgrade CLI command to upgrade the Cisco Unity Express Virtual from version 9.0.x to 10.0.

Step 4

Restore the backup to the newly installed Cisco Unity Express. While doing a restore, consider the points mentioned in the section New Features and Enhancements for 10.0.

Step 5

Smart agent is enabled by default. Register Cisco Unity Express Virtual with CSSM or Smart Software Manager satellite before the evaluation period of 90 days. If you do not register Cisco Unity Express Virtual with the CSSM within the evaluation period, Cisco Unity Express Virtual enters the evaluation expired state and stops functioning.

Caveats

Caveats describe unexpected behavior in Cisco Unity Express Virtual software releases. Severity 1 caveats are the most serious caveats. Severity 2 caveats are less serious. Severity 3 caveats are moderate caveats. Only selected severity 3 and above caveats are included in the caveats document.

This section contains open and resolved caveats for the current Cisco Unity Express Virtual version.

The following information is provided for each caveat:

  • Symptoms—A description of what is observed when the caveat occurs.

  • Conditions—The conditions under which the caveat has been known to occur.

  • Workaround—Solutions, if available, to counteract the caveat.


Note

If you have an account on Cisco.com, you can use the Bug Toolkit to find select caveats of any severity. Enter the following URL in your web browser: http://www.cisco.com/cgi-bin/support/bugtool/launch_bugtool.pl.

To find the latest Cisco Unity Express Virtual DDTS information, go to the Bug Toolkit and search, by product, for Cisco Unity Express. After logging in to the Bug Toolkit, select the option to search for bugs in other Cisco software and hardware products, and select the Cisco Unity Express Network Module.

Open Caveats for Cisco Unity Express Virtual 10.0.1

There are no open caveats for Cisco Unity Express Virtual 10.0.1.

Open Caveats for Cisco Unity Express Virtual 10.0

Following are the open caveats for Cisco Unity Express Virtual 10.0:

Identifier

Description

CSCvp86759

[IMAP: CUE KVM] Bad Certificate error found after restore from 9.0.6 to 10.0.0

CSCvp86780

After the restore, IMAP configuration is not getting restored.

Resolved Caveats for Cisco Unity Express Virtual 10.0.1

Following are the resolved caveats for Cisco Unity Express Virtual 10.0.1:

Identifier

Description

CSCvp88525

CUE: CIAM Alert reported on Tomcat component

CSCvp88579

CUE: CIAM Alert reported on Bind component

CSCvp91682

CUE: CIAM alert reported on openssl component

CSCvq19501

Evaluation of intsrvengine for TCP_SACK

CSCvq16377

Not able to deploy CUE on ESXI 6.5 version with single deployment option

CSCvr32732

 CUE 10.0.0 - Installation of non-US langpack fails with version mismatch

Resolved Caveats for Cisco Unity Express Virtual 10.0

Following are the resolved caveats for Cisco Unity Express Virtual 10.0:

Identifier

Description

CSCux34922

Evaluation of intsrvengine for Java_December_2015

CSCuz92606

Evaluation of intsrvengine for NTP June 2016

CSCux95073

Evaluation of intsrvengine for NTP_January_2016

CSCuw84638

Evaluation of intsrvengine for NTP_October_2015

CSCuz44082

Evaluation of intsrvengine for NTP_April_2016

CSCvc23435

Evaluation of intsrvengine for NTP November 2016

CSCus48757

Oracle JRE Vulnerability on Cisco Unity Express 8.6.9 SR: 632633191

CSCux53030

Evaluation of Cisco Unity Express for OpenSSL Dec 2015 vulnerabilities

CSCuy07208

Evaluation of intsrvengine for OpenSSL January 2016

CSCvd72140

Evaluation of intsrvengine for NTP March 2017

CSCuz52348

Evaluation of intsrvengine for OpenSSL May 2016

CSCvb85477

Evaluation of intsrvengine for CVE-2016-5195 (DIRTY CoW)

CSCvb48514

Evaluation of intsrvengine for Openssl September 2016