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Virtualization for Cisco Unified Contact Center Domain Manager - Supplemental Information

Version 12.5(1)
Version 12.0(1)
Version 11.6(1)
Version 11.5(1)
Notes on CCDM Database Server
Notes on CCDM Web Server
Notes on UCS Tested Reference Configuration and Specs-based Support
IOPS and Storage System Performance Requirements

Versions 12.5(1)

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Component and Capacity Point	VM Configuration Requirements Download OVA				Supported Hardware (Latest)
Co-residency support = Full Click for "IOPS" Supported Versions of VMware vSphere ESXi = 6.5 and 6.7 (inclusive of all updates) Note: C240 M5 servers require minimum ESXI 6.5 U2. For application fresh installs on ESXi 6.5 (VMFS5 only) and/or vCenter 6.5, use the minimum OVA file version.
	VM Configuration Requirements Download OVA				UCS Tested Reference Configurations					UCS or 3rd-party Specs-based on Intel Xeon
	VCPU	vRAM	vDisk	vNIC	BE6000S XS TRC	BE6000M S TRCs	BE6000H S+TRCs	BE7000M M TRCs	BE7000H L TRCs	Full UC Perf. CPUs	Restricted UC Perf. CPUs
CCDM Database Server	8	32 GB	1 x 80 GB 1 x 200 GB 1 x 25 GB	1	No	No	No	No	Yes	Yes (see details)	No
CCDM App/Web Server	8	32 GB	1 x 80 GB 1 x 100 GB	1	No	No	No	No	Yes	Yes (see details)	No

Versions 12.0(1)

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Component and Capacity Point	VM Configuration Requirements Download OVA				Supported Hardware (Latest)
Co-residency support = Full Click for "IOPS" Supported Versions of VMware vSphere ESXi = 6.0, 6.5, and 6.7 Note: C240 M5 servers require minimum ESXI 6.5 U2. For application fresh installs on ESXi 6.5 (VMFS5 only) and/or vCenter 6.5, use the minimum OVA file version.
	VM Configuration Requirements Download OVA				UCS Tested Reference Configurations					UCS or 3rd-party Specs-based on Intel Xeon
	VCPU	vRAM	vDisk	vNIC	BE6000S XS TRC	BE6000M S TRCs	BE6000H S+TRCs	BE7000M M TRCs	BE7000H L TRCs	Full UC Perf. CPUs	Restricted UC Perf. CPUs
CCDM Database Server	8	32 GB	1 x 80 GB 1 x 200 GB 1 x 25 GB	1	No	No	No	No	Yes	Yes (see details)	No
CCDM App/Web Server	8	32 GB	1 x 80 GB 1 x 100 GB	1	No	No	No	No	Yes	Yes (see details)	No

Versions 11.6(1)(top)

Component and Capacity Point	VM Configuration Requirements Download OVA				Supported Hardware (Latest)
Co-residency support = Full Click for "IOPS" Supported Versions of VMware vSphere ESXi = 5.1, 5.5, 6.0 and 6.5
	VM Configuration Requirements Download OVA				UCS Tested Reference Configurations					UCS or 3rd-party Specs-based on Intel Xeon
	VCPU	vRAM	vDisk	vNIC	BE6000S XS TRC	BE6000M S TRCs	BE6000H S+TRCs	BE7000M M TRCs	BE7000H L TRCs	Full UC Perf. CPUs	Restricted UC Perf. CPUs
CCDM Database Server	8	32 GB	1 x 80 GB 1 x 200 GB 1 x 25 GB	1	No	No	No	No	All except HX240c M4SX TRC#1	Yes (see details)	No
CCDM App/Web Server	8	32 GB	1 x 80 GB 1 x 100 GB	1	No	No	No	No	All except HX240c M4SX TRC#1	Yes (see details)	No

Versions 11.5(1)

Component and Capacity Point	VM Configuration Requirements Download OVA				Supported Hardware (Latest)
Co-residency support = Full Click for "IOPS" Supported Versions of VMware vSphere ESXi = 5.1, 5.5, and 6.0
	VM Configuration Requirements Download OVA				UCS Tested Reference Configurations					UCS or 3rd-party Specs-based on Intel Xeon
	VCPU	vRAM	vDisk	vNIC	BE6000S XS TRC	BE6000M S TRCs	BE6000H S+TRCs	BE7000M M TRCs	BE7000H L TRCs	Full UC Perf. CPUs	Restricted UC Perf. CPUs
CCDM Database Server	8	32 GB	1 x 80 GB 1 x 200 GB 1 x 25 GB	1	No	No	No	No	All except HX240c M4SX TRC#1	Yes (see details)	No
CCDM App/Web Server	8	32 GB	1 x 80 GB 1 x 100 GB	1	No	No	No	No	All except HX240c M4SX TRC#1	Yes (see details)	No

Notes on CCDM Database Server: (top)

Use this configuration for deployments with a maximum of 50,000 active agents and 300,000 configured agents across multiple customer instances.

Notes on CCDM Web Server: (top)

Use this configuration for deployments with a maximum of 50,000 active agents and 300,000 configured agents across multiple customer instances.

Notes on UCS Tested Reference Configuration and Specs-based Support (top)

Cisco announces end of sale and end of life for:

Cisco UCS C220 M3 Rack Server from December 31, 2016.
Cisco Unified Computing System B-Series Blade Servers (B200 M4, B420 M4, B260 M4 and B460 M4) from February 14, 2019.
Cisco Unified Computing System C-Series Rack Severs (C220 M4, C240 M4 and C460 M4) from February 14, 2019.

When the hardware support is specified as "Yes (See details)", the following exceptions exist, as applicable to the TRC or Specs-based policy referenced:

HCS for CC 11.6 and HCS for CC 12.0 only provides spec-based support for Hyperflex TRCs (M4 or HX220c M5SX).

For more information on Unified CCE oversubscription support policy for 11.5 and 11.6, see the Virtual Machines Resource Provisioning Policy section in the Cisco Hosted Collaboration Solution for Contact Center Design Guide.

Cisco HCS for CC supports Cisco UCS servers only under the specs-based support policy. 3rd party servers are not supported.

IOPS and Storage System Performance Requirements (top)

CPU usage (average) should not exceed 60% for the ESXi Server and for each of the individual processors, and for each VM.
Memory usage (average) should not exceed 80% for the ESXi Server and for each of the VMs.
VM snapshots are not supported in production since they have significant impact on system performance.
Enable hyperthreading on all ESXi servers.
The SAN must be able to handle the following Unified CCE application disk I/O characteristics.

CCDM Component	IOPS			Disk Read KBytes / sec.			Disk Write KBytes / sec.			Operating Conditions
CCDM Component	Peak	Avg.	95th Pct.	Peak	Avg.	95th Pct.	Peak	Avg.	95th Pct.	Operating Conditions
CCDM (DB)	502	158	N/A	N/A	N/A	N/A	N/A	N/A	N/A	8000 agents, 175 concurrent users per web server
CCDM (Web)	1723	802	N/A	N/A	N/A	N/A	N/A	N/A	N/A	8000 agents, 175 concurrent users per web server