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Locate the chip.log file.
If you are asked to send the chip.log file, follow either step 1 for Windows systems or step 2 for Mac OS X systems and then proceed to step 3.
If your plug-in crashes, a dump file called chip.dmp is created. Currently, this file is created only for plug-in crashes on Microsoft Windows. If you are asked to send the chip.dmp file, follow this procedure.
Step 1 | Open a console session for the Cisco Jabber Guest server and restart the server. |
Step 2 | Press any key to interrupt the start process. |
Step 3 | Press e to edit. |
Step 4 | From the entries, select kernel and press e to edit. |
Step 5 | Start the server in single-user mode:
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Step 6 | Press b to start the server. The Cisco Jabber Guest server starts in single-user mode. |
Step 7 | Enter passwd root, and then enter a new password. |
Step 8 | Restart the server. |