Unified Contact Center for Hosted Collaboration Solution
For more information on troubleshooting Unified Contact Center for Hosted Collaboration Solution, refer to https://www.cisco.com/c/en/us/support/unified-communications/hosted-collaboration-solution-contact-center/tsd-products-support-series-home.html.
Cisco Unified Communications Manager RTMT
RTMT Analysis Manager can be used to set and collect trace files from HCS for Contact Center applications:
-
Set trace setting
-
Collect trace logs
-
Schedule trace setting and collection
For more information on the RTMT Analysis Manager, see Cisco Unified Real-Time Monitoring Tool Administration Guide at http://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-maintenance-guides-list.html.
Unified System CLI
When a Unified Contact Center operation issue arises, you can use the Unified System CLI tool to collect data for Cisco engineers to review.
The Unified System CLI includes the following features:
-
Installs automatically on all Unified CCE, Unified CVP, and Unified CCDM servers.
-
Retrieves your entire solution topology automatically from the Unified CCDM/OAMP server.
-
Uses a consistent command across multiple products and servers.
-
Executes as a Windows scheduled job.
For more information, see the Cisco Unified System CLI Quick-Reference Guide at: https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-maintenance-guides-list.html