The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
This document provides information to use when troubleshooting Cisco Hosted Collaboration Mediation Fulfillment (HCM-F) in Cisco Hosted Collaboration Solution (HCS). This guide contains information about troubleshooting tools and procedures to use to troubleshoot the various components of HCM-F.
This document is intended for service providers who are responsible for troubleshooting problems in HCM-F. This guide requires knowledge of Cisco Hosted Collaboration Solution (HCS).
Chapter | Description |
---|---|
1 Troubleshooting Tools | Covers setting up SNMP, viewing diagnostic reports, using the Real Time Monitoring Tool (RTMT), and managing alarms and traces. |
2 Troubleshooting HCM-F | Covers general troubleshooting of HCMF platform, and troubleshooting Infrastructure Manager, synchronization services, Platform Manager, and Service Inventory components. |
3 Cisco HCM-F Service-Specific Alarms | Outlines service-specific alarms for Cisco HCM-F. |
This document uses the following conventions:
Convention | Description |
---|---|
^ or Ctrl |
Both the ^ symbol and Ctrl represent the Control (Ctrl) key on a keyboard. For example, the key combination ^D or Ctrl-D means that you hold down the Control key while you press the D key. (Keys are indicated in capital letters but are not case sensitive.) |
bold font |
Commands and keywords and user-entered text appear in bold font. |
Italic font |
Document titles, new or emphasized terms, and arguments for which you supply values are in italic font. |
Courier font |
Terminal sessions and information the system displays appear in courier font. |
Bold Courier font |
Bold Courier font indicates text that the user must enter. |
[x] |
Elements in square brackets are optional. |
... |
An ellipsis (three consecutive non-bolded periods without spaces) after a syntax element indicates that the element can be repeated. |
| |
A vertical line, called a pipe, indicates a choice within a set of keywords or arguments. |
[x | y] |
Optional alternative keywords are grouped in brackets and separated by vertical bars. |
{x | y} |
Required alternative keywords are grouped in braces and separated by vertical bars. |
[x {y | z}] |
Nested set of square brackets or braces indicate optional or required choices within optional or required elements. Braces and a vertical bar within square brackets indicate a required choice within an optional element. |
string |
A non-quoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks. |
< > |
Non-printing characters such as passwords are in angle brackets. |
[ ] |
Default responses to system prompts are in square brackets. |
!, # |
An exclamation point (!) or a pound sign (#) at the beginning of a line of code indicates a comment line. |
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
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This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending email to export@cisco.com.