Contents

• Change History
• Introduction to Cisco Packaged Contact Center Enterprise Release 10.5(2)
• Maintenance Release Installation
• New and Updated Features
• New Features
• Updated Features
• Caveats
• Resolved Caveats
• Documentation Feedback

First Published: July 08, 2015

Last Updated: September 17, 2015

Change History

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This table lists changes made to this document since the initial release. Earliest changes appear in the bottom rows.

Change	Date	Link
Added support for UCS B200 M4 TRC#1	September 2015	New Features
Initial release	August 2015

Introduction to Cisco Packaged Contact Center Enterprise Release 10.5(2)

These release notes describe new features and changes for Packaged Contact Center Enterprise Release 10.5(2).

Maintenance Release Installation

1. Plan and schedule the maintenance period.
2. Review all applicable documentation.
3. Download the maintenance release.
4. Stop all ICM services.
5. Uninstall any ES that are installed on the servers.
6. Double-click the maintenance release file to begin the installation.

New and Updated Features

New Features

Cisco UCS B200 M4 TRC#1 Support

Packaged CCE now supports the Cisco UCS B200 M4 TRC #1 server. For more information, see the Virtualization for Cisco Packaged CCE DocWiki at http:/​/​docwiki.cisco.com/​wiki/​Virtualization_​for_​Cisco_​Packaged_​CCE.

Note	Packaged CCE ES update #ICM10.5(2)_​ES8 is required to support UCS B200 M4 TRC#1.

SQL SP3 Support

SQL Service Pack 3 with Microsoft SQL Server 2008 R2 is now supported.

Updated Features

Outbound CPA Support with Cisco UBE

You may use Call Progress Analysis (CPA) in Outbound Option deployments configured with a Cisco Unified Border Element (Cisco UBE).

CPA support with Cisco UBE requires IOS version 15.5(2)T on ISR G2 gateways and IOS version XE 3.15 on ISR G3 gateways.

For configuration guidelines, refer to the Cisco Packaged Contact Center Enterprise Features Guide at http:/​/​www.cisco.com/​c/​en/​us/​support/​customer-collaboration/​packaged-contact-center-enterprise/​products-maintenance-guides-list.html.

Java Version Updated

The version of Java is updated from 1.6.0_30 to 1.6.0_85.

OpenSSL Upgraded

OpenSSL is upgraded to openssl-0.9.8zf.

Caveats

Resolved Caveats

This section contains a list of resolved Severity 1 and Severity 2 caveats identified by any means, and Severity 3 caveats identified by customer use. This section includes caveats specific to Packaged CCE and Unified CCE caveats that affect Packaged CCE.

Identifier	Severity	Component	Headline
CSCup13112	2	outbound	Dialer Stuck Port handling sometimes causes Dialer exit
CSCuu33626	2	scripteditor	Script Ed crashes for PQ configuration when reload config button clicked
CSCup33683	2	outbound	SIP throttle dialer crash observed during outbound load with PCB
CSCur19587	2	db.logger	HistLogger process asserts due to empty historical tables on startup
CSCuq80813	2	outbound	Memory leak observed in the SIP Dialer during 300 campaign load.
CSCup61126	2	outbound	IVR--Live Customer record is update as 21 instead of 10 in Dialer Detail
CSCup96363	2	outbound	UCCE Dialer Crashes after agent disconnects preview reservation call
CSCup34977	2	outbound	Dialer timing issue causes issues with wrap-up
CSCuo78834	2	outbound	BA Import process exit due to exception
CSCur72097	2	pg.cucm	OPC Assigns PQ Steps To Agent Even Though Login Failed
CSCup44715	2	router	Call variables are not evaluated correctly when executing steps for PQ
CSCus12776	2	router	Congestion Ctrl Params sent in configurePGResp when disabled
CSCur46573	2	scripteditor	Evaluation of CVE-2014-3566 on UCCE
CSCuq14764	2	install	Websetup does not work on ES patch uninstallation
CSCuq74011	2	pg.cucm.jtapi	Agent login fails after CUCM upgrade to 10.5.2 in UCCE 10.5.1
CSCup92282	2	install	Db worker crashing
CSCup54910	2	web.setup	Authorization Server option is not displayed in UCCE websetup for HCS12k
CSCuu10757	3	web.config.ui	Unable to set the trace level for the dialer using CCEADMIN
CSCur36838	2	web.config.api	Tomcat7 Memory Leak on HDS-DDS only
CSCuo78811	3	outbound	Campaign Manager Exception after Import
CSCuq78796	3	outbound	Outbound Dialer can only point to IP for Gateway/Sip Proxy
CSCuq85972	3	outbound	CampaignManager exception during dial list import (Q185294)
CSCup86899	3	outbound	Dialer retries PCB record with call result 25
CSCuq41366	3	outbound	Dialer sends ClearConncection request prematurely
CSCus49974	3	outbound	SIP 487 result code with PSTN cause 16 logged as Result Type 2
CSCup97335	3	pg.cucm	PIM Disconnects updating Agent Attributes
CSCur17662	3	pg.cucm	Agent Attr removed when an Agent Peripheral Number (AgentID) is modified
CSCus21408	3	pg.opc	OPC removes media skill group after reskilling
CSCun94928	3	pg.opc	Agent Desktops greys out
CSCuo40554	3	pg.opc	Call Duration is not taking into consideration NetQTime
CSCup45473	3	pg.opc	Digits Dialed showing NULL after warm transfer in Child TCD
CSCup77765	3	pg.opc	OPC overrides the calling number once the 2nd transfer to Queue
CSCuq96397	3	pg.opc	Agent_Event_Detail info is being sent 1 second prior to the interval
CSCuq57042	3	pg.cucm	Wrong reason code after 2nd internal call when wrap-up enabled.
CSCus26570	3	pg.tdm	Router Call Key Changes during CTI PostRoute
CSCuq02801	3	pg.cucm	CCE Agent receives call when exiting wrap-up state placing a call
CSCuq35086	3	cg.ctiserver	Talking Agent Count in Portico not showing accurate number
CSCuq76674	3	cg.ctiserver	Duplicate party in a CALL_CONFERENCED_EVENT
CSCur61189	3	cg.ctiserver	NodeManager not able to restart hung CG process scenario
CSCur41319	3	pg.cucm	Agent stuck in Talking on CTIOS desktop when blind transfer from CTIOS
CSCur08077	3	cg.ctiserver	Agent data doesn't reflect on Finesse Supervisor
CSCuq22502	3	db.logger	Persistent variables not retained after exit_router
CSCuq22838	3	db.logger	Termination_Call_Detail StartDateTimeUTC column is local time not UTC
CSCus56011	3	db.logger	ICMdba sync fails when Logger's hostname is 15 or more charachters long
CSCut61964	3	db.logger	Schedule Purge not taking effect properly for Skill_Group_Interval
CSCus06886	3	reporting	Controller_Time is not updating properly
CSCup27350	3	router	Incorrect values for ServiceLevelTo5 real time field for Precision Queue
CSCup44276	3	router	ServiceLevelTo5 field in Skill Group RT table does not reset to 0
CSCup66422	3	router	Calls abandoned on ICM script in AppGW node isn't marked as abandoned
CSCur89705	3	aw.tools	DialerSkillGroup reg key needs to be disabled - Causes RTC to crash
CSCut34360	3	router	Requery Reason '3' calls increment "CallsOffered" but not "RouterError"
CSCut61810	3	router	DBLookup Fails when column DataType is set to nchar
CSCuo79971	3	aw.tools	Delay when updating Supervisor SG after launching configuration manager
CSCuq54519	3	pg.cucm	Supervisor Assist request Timeout when Supervisor Agent not available
CSCun42350	3	router	Precision Queue not routing appropriately because agent is not part of PQ
CSCup40044	3	pg.opc	OPC logs in agent in skill groups which were removed from configuration
CSCuq74727	3	pg.cucm	Agent can't stay ready after RNA timeout from CVP
CSCur64063	3	install	Registry upgrade fails if MR patch is selected along with main installer
CSCut80185	3	pg.cucm	Agent state event report NOT_READY with RONA(32767) reason code
CSCuu22151	3	pg.cucm	Desktop should go NOT READY when call fails to ring phone with Requery
CSCsz74968	3	pg.opc	OPC not clearing the INTERRUPT_ADVISORY state
CSCut95594	3	pg.opc	Route Request timeout with no route end from OPC
CSCuu24392	3	pg.opc	AllTrunksBusyToHalf from Network_Trunk_Group_Half_Hour incorrect
CSCut63863	3	outbound	Direct Preview Outbound Agents stuck in reserve state intermittently
CSCuq20928	3	router	CICM not clearing queued call even though call is cleared at NAM level
CSCuq36098	3	router	Router does not log when CTSG records exceed maximum supported limit
CSCut95709	3	router	DbLookUp fails if the column is empty.
CSCuu63942	3	web.setup	WebSetup will fail on UCCE component selection
CSCup80791	3	outbound	Many PCB records for logout agent causes dialer to stop dialing

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