This section lists the reference guides for Cisco Unified Contact Center Enterprise.
Database Schema Guide for Unified Contact Center Enterprise
Security Best Practices Guide for Cisco Unified ICM/CCE Hosted
This document describes security hardening configuration guidelines for Cisco Unified Intelligent Contact Management (Unified ICM) Release 9.0 on Windows Server 2008 R2.
Any accompanying applications that make up a customer-specific solution, whether Cisco provided—such as PSO applications—or provided by a Cisco partner, have not been approved for use with these security hardening recommendations.
The document is found here: http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_user_guide_list.html.
Hardware and System Software Specification (Bill of Material) for Cisco Unified CCE