Upgrading VMware tools
This process of upgrading VMware tools is applicable only for Unified Intelligence Center Systems running on Unified Communications System virtualized hardware. VMware Tools are specialized drivers for virtual hardware that are installed in the Unified Communications (UC) applications when they are running in the virtualized environment. The VMware tools version running in the UC application must be in sync with the version of ESXi being used. The methods that the UC applications use to upgrade the VMware Tools are given in the UCS Virtualization Wiki.
Unified Intelligence Center supports upgrading VMware Tools using the command: utils vmtools upgrade.
To know more about the command syntax, see “Appendix A: Command Line Interface” in the Administration Console User Guide for Cisco Unified Intelligence Center.
Upgrade from Unified Intelligence Center 9.0(x) to Unified Intelligence Center 10.0(1)
When upgrading from Unified Intelligence Center 9.0(x) to 10.0(1) through the CLI, the upgrade can hang displaying the following status: [Accessing the file. Please wait…], requiring a fresh install of the system before the upgrade can be completed.
A workaround is to initiate an upgrade from the cmplatform web interface.
Perform the following steps to ensure that the upgrade from the CLI does not hang.
Log in to Unified Intelligence Center using the root user access and run the following command: cp /usr/local/platform/jar/ciscoCommon.jar /opt/cisco/cuic/lib/ciscoCommon.jar.
In a virtual machine (VM) environment, before upgrading from Unified Intelligence Center 9.0(x) to Unified Intelligence Center 10.0(1), ensure that you upgrade the VMware Tools. Follow these steps to upgrade VMware Tools on ESXi 5.1:
Use the CLI command "utils vmtools status", before VMTools upgrade, to verify the current version of the tool. Check whether it displays the version 4.0.0-164007.
Mount Guest: Right click the VM Machine > Guest > Install/Upgrade VMware Tools.
From the Administration console, run the CLI command “utils vmtools upgrade”, and restart the VM.
Verify that the VMware Tools status shows Running (Current).
After the successful VMtool upgrade, use the CLI command “utils vmtools status” to verify the VMware Tool upgraded version. It should display: 9.0.0-782409.
Start upgrade from Unified Intelligence Center 9.0(x) to Unified Intelligence Center 10.0(1).
If Step 2 is not performed in a VM deployment before an upgrade is started, the upgrade cannot be completed unless the Unified Intelligence Center server is freshly installed with Unified Intelligence Center 9.0(x).
When the VMware Tools is upgraded, use the CLI to start the upgrade.
Reports for Non-Daylight savings time
In Unified Intelligence Center, if you execute a historical report during the daylight savings time period to get data for a non-daylight savings time period, the report fields will display data that is early by an hour.
For example, if you execute a report on April 12, 2013 with date time filter set from 1:00:00 a.m. to 1:59:59 a.m., December 12, 2012, the report will display information from 12:00:00 a.m. to 12:59:59 a.m. on December 12 2012, that is one hour earlier.
You will notice the same behavior for the entire day when the daylight savings time is set back to the non-daylight savings time period. The reports will have the correct date time range only from the day after that midnight.
IE 9.0 support
Unified Intelligence Center supports only the IE 9.0 Standard mode and not the IE 9.0 Compatibility mode. To turn off the Compatibility mode settings, choose Tools and uncheck the Compatibility View option.
Performance degradation is noticed in Live Data reports having more than 200 rows. For example, the Agent Skill Group report with more than 30 agents, each assigned to 15 skill groups may experience slowness while scrolling and during other interactions with the report. For best performance, ensure that you limit the number of rows in a report by selecting smaller groups of agents and skills to fit in a single page.
Cross-site scripting (XSS) vulnerability is addressed in Unified Intelligence Center for release 10.0(1). If a malicious script, pattern, or input is entered into Unified Intelligence Center server, then the server displays a warning message "Malicious Input data detected". For more information, see the 'Security Guidelines' section at: Cisco Unified Intelligence Center Report Customization Guide.
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