The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
This documentation guide provides details on all documents released for Unified Intelligence Center, release 10.0(1). It contains URLs to the documents.
For the latest version of Unified Intelligence Center documents, see: http://www.cisco.com/en/US/products/ps9755/tsd_products_support_series_home.html.
For more information on the latest Cisco product documentation, see: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
The following table lists the documents that have new documents, transformed documents, and removed documents for this release.
Document |
Status |
Change |
---|---|---|
Cisco Unified Intelligence Center User Guide |
New/transformed |
This document provides details on various features in Unified Intelligence Center. |
Cisco Unified Intelligence Center Report Customization Guide |
New/transformed |
This document describes how to use the Unified Intelligence Center and configure reports. |
Documentation Guide |
New |
This documentation guide provides details on all documents released for the current release of Unified Intelligence Center. |
Release Notes for Cisco Unified Intelligence Center |
Transformed |
Transformed the document based on the new content model. |
Report Template Reference Guide |
Removed |
This document is removed from Unified Intelligence Center and included in the Unified Contact Center Enterprise documentation suite. |
This document provides the design considerations and guidelines for deploying the Unified Intelligence Center, including its various components and subsystems.
To view the latest Unified Intelligence Center Solution Reference Network Design (SRND) Guide, see: http://www.cisco.com/en/US/products/ps9755/products_implementation_design_guides_list.html.
This document describes the system requirements, new features, changed information, documentation updates, and open caveats for Unified Intelligence Center. Users should read the latest release notes before initially installing or upgrading their Unified Intelligence Center system.
To view the latest Unified Intelligence Center release notes, see: http://www.cisco.com/en/US/products/ps9755/prod_release_notes_list.html.
This document lists the licenses and notices for open source software used in this product.
To see the latest Unified Intelligence Center Open Source Guide, see: http://www.cisco.com/en/US/products/ps9755/products_licensing_information_listing.html.
This document explains how to install and upgrade Unified Intelligence Center. This guide is prepared for partners, specialists, and system administrators who are responsible for the installation of Unified Intelligence Center.
To view the latest Installation and Upgrade Guide for Unified Intelligence Center, see: http://www.cisco.com/en/US/products/ps9755/prod_installation_guides_list.html.
This document specifies the hardware and software that have been qualified by Cisco Quality Assurance for use with Cisco Unified Intelligence Center.
To view the latest Hardware and System Software Specification (Bill of Materials) for Unified Intelligence Center, see: http://www.cisco.com/en/US/products/ps9755/products_implementation_design_guides_list.html.
The virtualization wiki is the location for Unified Intelligence Center virtualization requirements, guidelines and procedures.
To view the latest virtualization wiki, see: http://docwiki.cisco.com/wiki/Virtualization_for_Unified_Intelligence_Center.
This document describes the different aspects of customizing a report in Unified Intelligence Center.
To see the latest Unified Intelligence Center Report Customization Guide, see: http://www.cisco.com/en/US/products/ps9755/products_user_guide_list.html.
This document describes how to generate, view, filter, schedule and view permalinks and dashboards for various reports.
To see the latest Unified Intelligence Center User Guide, see: http://www.cisco.com/en/US/products/ps9755/products_user_guide_list.html.
This document describes the Operations Console, which is a web-based console that enables users to centrally operate, administer, maintain, and provision the Unified Intelligence Center.
To view the latest Administration Console User Guide for Cisco Unified Intelligence Center, see: http://www.cisco.com/en/US/products/ps9755/prod_maintenance_guides_list.html.
The troubleshooting wiki is the location for all common Unified Intelligence Center troubleshooting tips and techniques. The wiki describes how to isolate and solve problems in the Unified Intelligence Center solution.
To view the latest troubleshooting tips, see: http://docwiki.cisco.com/wiki/Troubleshooting_Unified_Intelligence_Center.
This section presents information about product components that are deployed with Unified Intelligence Center.
For Unified CCX documentation, see: http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html.
For Cisco Unified Intelligent Contact Management Enterprise documentation, see: http://www.cisco.com/en/US/products/sw/custcosw/ps1001/tsd_products_support_series_home.html.
For Cisco Packaged Contact Center Enterprise documentation, see: http://www.cisco.com/en/US/partner/products/ps12586/tsd_products_support_series_home.html.
For Finesse documentation, see: http://www.cisco.com/en/US/products/ps11324/tsd_products_support_series_home.html.