Script Feature Control Methods
Administrators can use Script Editor Feature Control to restrict users, or classes of users, from some or all of the functionality of the Unified ICM Script Editor software. In a possible deployment scenario, a Unified ICM administrator can restrict certain people from doing specific types of script editing.
An administrator has two means to restrict access to the editing features of Script Editor and Internet Script Editor:
Script Node Control
Administrators control script editing by creating feature sets that they assign to users. The feature set controls which script nodes are accessible to the user, and which edit modes are available to the user.
When Unified ICM runs on a partitioned system, users need at least reference access to objects to edit scripts that contain references to those objects. For example, a user needs at least reference access to skill groups to edit a script in which those skill groups are included in the Skill Group node.
For more information about Feature Control, see the Configuration Guide for Cisco Unified ICM/Contact Center Enterprise at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-installation-and-configuration-guides-list.html.