The URL for
logging in to the Unified Intelligence Center reporting application is
https://<HOST>:8444/cuic, where HOST is the DNS name of a Unified
Intelligence Center node.
Intelligence Center does not support HTTP by default. You can enable HTTP
support by setting the property http-enabled to
on from the
command-line interface. With HTTP enabled, Unified Intelligence Center loads
the login page with HTTPS. After successful login, Unified Intelligence Center
loads the main page with HTTP.
The URL for
logging in to the Unified Intelligence Center reporting application with HTTP
enabled is http://<HOST>:8081/cuic, where HOST is the DNS name of a
Unified Intelligence Center node.
Intelligence Center redirects all HTTP requests to HTTPS.
in both HTTP and HTTPS.
Default Locale in
Unified Intelligence Center
Intelligence Center log on page displays in
(U.S) as the default locale. You can enable all supported locales
in Unified Intelligence Center by installing the language pack on all nodes in
a cluster. The language pack is available as a Cisco Optional Package (COP),
which can be downloaded from Cisco.com.
upgrade Unified Intelligence Center, the log on page displays in the default
locale. Install the language pack to support other languages. For example,
after you upgrade Unified Intelligence Center from 10.x to 11.x, install the
10 and 11 Browser Support
Intelligence Center supports Internet Explorer 10 and 11 in the Compatibility
To turn on the
Compatibility mode settings in Internet Explorer 10 and 11, follow these steps:
Open Internet Explorer.
Tools > Compatibility View
Enter the IP or hostname of
the Unified Intelligence Center server in the
this website field, and click
Display intranet sites in Compatibility View and
Use Microsoft compatibility lists check boxes are
access Live Data reports in Internet Explorer, you must use fully-qualified
domain name (FQDN) only.
Data reports in Internet Explorer 10 and 11, allow popup windows by adding the
Live Data address in
Tools > Pop-up Blocker
Settings > Address of website to allow.
You cannot open Live Data reports and Live Data gadgets in
the same instance of Internet Explorer.
All the Unified
Intelligence Center nodes must be added to the Compatibility View list.
The following report
bundles are available as stock reports for Cisco Unified Intelligence Center:
Historical Transitional templates - Introductory templates designed for new
users. These templates are simplified versions of the All Fields templates, and
are similar to templates available in other contact center solutions.
Historical All Fields templates - Templates that provide data from all fields
in a database. These templates are most useful as a basis for creating custom
reports, and include templates for precision queue routing data.
Historical Outbound templates - Templates for reporting on Outbound Option
activity. Import these templates if your deployment includes Outbound Option.
templates - Templates for reports that use the Live Data stream processing
system as a data source. Refresh rates for these reports are much faster than
the Realtime or Historical reports--usually less than every 3 seconds. Reports
are available for Agent, Agent Skill Group, Precision Queue, and Skill Group.
Historical Cisco SocialMiner templates - Templates for reporting on SocialMiner
activity. Import these templates if your deployment includes SocialMiner.
Intelligence Center Admin Security templates - Templates to report on Cisco
Unified Intelligence Server audit trails, permissions, and template ownership.
You can modify
existing report templates or create custom reports templates if you determine
that the stock report templates do not meet your reporting needs. For example,
customize an existing report template to monitor a department's activity and
performance by creating a collection with objects from only that department.