|Cisco Unified Contact Center Enterprise
server license for each of: Voice applications, E-Mail Interaction Manager
applications, and Web Interaction Manager applications.
agent license for each concurrent user with different feature tiers.
|Cisco Unified Communications Manager
|| One license for each Cisco Unified Communications Manager node,
plus device licenses for connected devices.
|Cisco Unified Customer Voice Portal
Customer Voice Portal (CVP) software license for each server that runs Call Server or VXML
software (or both coresident), ports or redundant ports, or
Call Director software.
CVP reporting license for each Reporting Server.
license required for Operations Console.
license package required for ports used for simultaneous sessions requiring
self-service or queuing (voice and video).
Redundant port licenses required for each redundant port.
license for each developer machine running Call Studio.
Upgrade licenses from Unified IP IVR available.
|Cisco Unified Intelligence Center
|| One license for each server.
User licenses included with selected tiers of Cisco Unified Contact Center
Enterprise user licenses. One license for each server pair. One license for
each Media Kit.
Cisco CTI Object Server (CTI OS)
or Cisco Agent Desktop (CAD): User licenses included with selected tiers of Cisco Unified Contact
Center Enterprise user licenses.
CTI Toolkit Desktop and Cisco Agent Desktop are deprecated in Unified CCE
Release 11.0(1). Do not include these desktops in new deployments. Support for
these desktops will be removed in a future release.
|Cisco Unified Contact Center Management Portal
||User licenses included with selected tiers of Cisco Unified
Contact Center Enterprise user licenses.
||Server licenses required for Primary and Secondary Servers.
Expansion Server Software licenses required for extra capacity. Session
licenses (base, and either audio or video) required for each user.
||User license included with Unified CCE Premium Agent License.
One server license for each SocialMiner server.
|| One agent license for each concurrent user with different
feature tiers. One server license for each Email Interaction Manager and Web
Interaction manager application.