This table lists and
links to changes made to this guide and gives the dates those
changes were made. Earliest changes appear in the bottom rows.
Initial version for
About This Guide
contains system diagrams, staging steps and sample test cases for supported
Unified ICM/CCE. The
supported models are:
Child Domain Model
Hosted Network Applications
Manager (NAM)/ Customer ICM (CICM) Model
This document is for
individuals responsible for staging deployments of Cisco contact centers.
Individuals must be trained on the use and functions of
Unified ICM/CCE as
well as Microsoft Windows Server, Active Directory (AD), and DNS.
This document does not provide detailed Cisco Unified Intelligent Contact
Management Enterprise (Unified ICM), Hosted NAM/CICM, or Microsoft Windows
Server specific information. You can find this information elsewhere
in specific documentation from Cisco or Microsoft.
utilizing this document must have knowledge and experience with the following
tools/software/hardware to stage the system software as described in this
ICM Scripting and Configuration Tools
software (if installed)
and Windows Active Directory administration
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Cisco products may be modified or key processes may be
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