Staging Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 10.5(1)
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
- Updated:
- July 17, 2017
Chapter: Prepare to Work with Active Directory
Prepare to Work with Active Directory
Perform Preliminary Steps
Perform the following steps before beginning to work with Active Directory.
 Warning | The Domain Administrator must first create the root OU "Cisco_ICM". You need not be a Domain Administrator to create the Cisco Root OU if that OU is going to be created in a nested OU (for example, Applications -> Voice Applications…), the Domain Administrator can create a parent OU with delegated rights to create Cisco_ICM Root OU. |
Domain Manager and OU Hierarchy
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The Instance is not just a name in the registry.
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Adding an Instance only requires selecting a Facility and an Instance OU from the domain.
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First, create the OU hierarchy when you install or upgrade the first server.
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Then, choose an existing Instance from that hierarchy.
Note
When you add an instance, you add that instance's Setup security group to the local Administrators group on that machine. When you remove an instance, it also removes this security group.
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Integrated use of the Domain Manager
When Domain Manager creates Instance OUs, user accounts in old Unified ICM/CCE & Hosted security groups are automatically copied to new security groups in the new instance OU. The old groups are not modified.
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