The Queue Statistics
option is disabled by default as part of Finesse 11.5 new installation.
Enabling queue statistics polling may affect the performance in large
After performing a
system upgrade, during switch version, queue statistics polling will be
disabled by default and the queue statistics gadget will be commented out in
all team layout XML files.
To enable Queue Statistics, run the
utils finesse queue_statistics
admin CLI command. Then, enable the queue statistics
gadget in the team desktop layout XML files.