assumes that you are already familiar with Cisco Contact Center products. You
must acquire the necessary knowledge and experience regarding deployment and
management of virtual machines before you deploy components on VMware virtual
machines. Therefore, you must have a sound knowledge of the VMware
Cisco HCS for Contact
Center is a subset of Core HCS, this document assumes that the HCS
infrastructure is ready to set up the contact center. Therefore, components
such as UCDM, CUBE Enterprise, and PCA must be installed as part of HCS setup.