This document provides the overview, design, installation and configuration of Cisco Hosted Collaboration Solutions for Contact Center. It provides all technical specifications and requirements, a list of procedures you must perform to install and configure this solution, and a configuration example.
This document assumes that you are already familiar with Cisco Contact Center products. You must acquire the necessary knowledge and experience regarding deployment and management of virtual machines before you deploy components on VMware virtual machines. Therefore, you must have a sound knowledge of the VMware infrastructure.
Cisco HCS for Contact Center is a subset of Core HCS, this document assumes that the HCS infrastructure is ready to set up the contact center. Therefore, components such as UCDM, CUBE Enterprise, and PCA must be installed as part of HCS setup.
This table lists all the changes made to this guide, the most recent changes appearing at the top.
|
Change |
See |
Date |
|---|---|---|
|
From 11.5, you can create users in HCS CC using only the Active Directory and not CCE |
June 2017 |
|
|
HCS CC has only validated single site configurations for SCC sub-customer tenants. |
Added a note in Chapter 3, "Integration of Customer Instance with Shared Management", in the Cisco UCDM Integration section. |
February 2017 |
Minor changes for the Claim Rules changes. For example, Name ID changed as Primary SID. |
Configure IDP |
October, 2016 |
|
Initial Release of the Document |
This book contains all the remaining chapters of Installing and Configuring Guide, that has been retiered in release 11.5(1), other chapters are moved to Solution Level Design Guide and Install and Upgrade Guide. |
September 2016 |
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