Call Variables
The Finesse agent desktop supports one variable in the header of the call control gadget and up to a total of 20 variables in two columns below the header (up to 10 in each column). You can use call variables, Extended Call Context (ECC) variables, or the following Outbound Option ECC variables.
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BACampaign
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BAAccountNumber
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BAResponse
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BAStatus
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BADialedListID
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BATimeZone
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BABuddyName
Columns can be empty.

The following table describes the fields on the Manage Call Variables Layout gadget.
Field |
Explanation |
Display Name |
A label that describes the variable for that entry (for example, Customer Name). The maximum length of this field is 50 characters. |
Variable |
The name of the call variable or ECC variable that is displayed to the agent. The maximum length of this field is 32 characters. |
Delete? |
Click the "X" to delete the specified row from the column. |
Actions on the Manage Call Variables Layout gadget:
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Add Row: Adds a new row to the specified column
Note
The Add Row button is disabled if 10 variables are already configured for the specified column.
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Save: Saves your configuration changes
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Revert: Retrieves and reapplies the most recently saved call variable layout
![]() Note |
When you modify the call variable layout of the agent desktop, the changes you make take effect after three seconds. However, agents who are signed in when the changes are made must sign out and sign back in to see those changes reflected on their desktops. |