This chapter provides instructions to resolve problems you may encounter
Installing Unified CVP software and performing
the initial configuration.
Upgrading Unified CVP
Uninstalling Unified CVP
InstallShield Engine Cannot Be Installed
During Unified CVP installation, the following error
The InstallShield Engine(iKernel.exe) could not be installed. Ikernel.exe could not be copied to C:\Program Files\CommonFiles\InstallShield\Engine\6 \Intel 32.
Multiple instances of the Install Program are being
Stop all install programs and run the Unified CVP
InstallShield (the install program for Unified CVP) allows only one
ikernel.exe to be running at a time.
Reporting Password Error During Installation
When you specify the Reporting password during
Reporting installation, you encounter the following message:
Error 2245 while running: changing default password for user db_admin
The password security policy on the machine on which you
are installing Reporting conflicts with Unified CVP Reporting password requirements.
Most likely, the machine password security policy has a minimum password age greater
than 0 or the maximum password length is greater than the maximum password length
that Unified CVP Reporting password requirements permit.
On the machine on which you are installing Reporting,
abort the installation process. Open the Local Security Policy control panel ( ) and
examine the Password Policy ( ). If the password policy on your machine conflicts with
Unified CVP Reporting password requirements, make the appropriate adjustments.
Restart the installation process. If it is not possible for you to make the
necessary adjustments, or if problems persist after you make these adjustments,
consult your Network Administrator.
Installer Does Not Continue Past the Select Directory Screen
The installation process will not let you continue
past the Select Directory screen.
<DIR> currently contains data. Unified CVP will not install to a directory that already contains data - please select another directory. If this is the correct directory, then cancel the install, remove the directory and re-run the Unified CVP installer
The directory you specified contains data either from a
previous version or build of CVP or another program.
Verify that the directory you specified is correct.
If the directory is incorrect, specify the correct directory.
If the directory is correct, click Cancel, remove the directory, and
rerun the Unified CVP installer.
Dialog Box During Informix Uninstallation
If you are uninstalling Informix Dynamic Server, a
dialog box with the following message displays during the uninstall process:
Could not delete product files and/or directories. Check documentation for more details.
This message is benign; it does not indicate a
problem with the removal of Informix Dynamic Server.
Click OK to continue the uninstall process.
Informix Detected Message During Uninstall
When uninstalling Unified CVP on Windows 2008, you get
a dialog box with the following message:
The Informix database, installed by the Reporting server, has been detected on this system. You must uninstall it before re-running this installer or change your package selection.
You attempted to uninstall Unified CVP without first
Cancel the Unified CVP uninstall, uninstall Informix, then uninstall Unified CVP.