Managing Post Installation
This chapter explains the tasks that you must perform after
installing the Unified CVP software.
Disabling Port Blocking
On computers that
run Unified CVP server components, such as Call Server, Reporting Server,
and VXML Server, with an anti-virus software configured to block ports, exclude Unified CVP processes and tomcat6.exe. In addition, exclude VoiceBrowser.exe for the Call Server process.
To exclude Unified CVP processes from port blocking using McAfee VirusScan on Unified Call Server, perform the following steps:
If you use an anti-virus
software other than McAfee VirusScan, perform the equivalent exclusions in port
blocking rules of that anti-virus software.
In the VirusScan console,
double-click Access Protection, and click the
Port Blocking tab.
the both the check boxes for Prevent IRC communication are selected, do the
the Prevent IRC communication properties in VirusScan by
selecting it and then click Edit....
In the Add or edit a port blocking
dialog box, add
VoiceBrowser.exe,tomcat5.exe,tomcat6.exe to the
Excluded Process text box and click
Unified CVP server to function
properly, delete spaces in the
installed the following Unified CVP components, apply licenses for
Call Server: Requires a
Unified CVP license and a Call Server license.
Studio: Requires a Call Studio license.
Server: Requires a Unified CVP license and a VXML Server license.
Reporting Server: Requires a CVP Reporting license.
Aside from diminished capacity (30 ports), unlicensed, the Call Server,
Reporting Server, and VXML Server will work right out of the box.
The following sections explain how to apply licenses for those
Unified CVP Server License
When you create a new Unified CVP Call Server, VXML Server, or Reporting Server, apply a valid license file before using the server. You can browse and
upload the license file to the Operations Server, and then transfer the license
to the Unified CVP Server that you want to license. Select either an existing
license file in the Operations Server database or a new license file from your
Before a license is applied, the Call Server and the
VXML Server supports 30 concurrent sessions by default. This license may be useful for
simple testing or evaluation purposes. Note that the evaluation period expires
after 30 days. However, a production server must always have a license applied
to support the desired number of concurrent sessions.
licensing information for Reporting Server, VXML Server, or Call Server, transfer the new
license file as described in the following section and to and restart the server.
Licenses reside at
Applying Unified CVP Server License
To transfer a license file, perform the following steps:
|| From the Device Management menu, choose the type of server you require to apply a license
to. For example, to apply a license to a VXML Server, choose Device
Management, then the type of server to which you are transferring a license
(VXML Server, Call Server, or Reporting Server). |
The Find, Add, Delete, Edit window lists the servers that have been
added to the network map.
|| Select a server by clicking its link on the Host name field or by selecting it and then click Edit. |
|| From the toolbar, select File Transfer and then click Licenses. |
The File Transfer page is displayed listing the Host name and IP address
for the currently selected Unified CVP Server.
|| If the license file is not listed in the Select From Available License Files
- Click Select a License File from Your Local PC.
- Enter the file name in the text box or click Browse to search
for the license file on the local file system.
|| If the license is listed in the Select From Available License Files text box,
select the license file and then click Select. |
|| Click Transfer to transfer the selected license file to the selected
The license is applied to the selected server.
For more information on Unified CVP licensing, refer to Configuration and Administration Guide for Cisco Unified Customer Voice Portal
What to Do Next
Restart the server to which you transfer the license. After restarting the server, it is
able to recognize and apply the newly transferred license file. Restart the
Call Server, VXML Server, and Reporting Server by using the Operations Console.
Refer to Operations Console Online Help for Cisco Unified Customer Voice
Portal for more details.
Verify that the VXML Server is operational and properly licensed by running the status administrative script (that is, status.bat or status.sh) in %CVP_HOME%\VXMLServer\admin and reviewing its output.
Verify that the Call and Reporting
Server are operational by using the Operations Console and checking the port usage
status. Refer to Operations Console Online Help for Cisco Unified Customer
Voice Portal for more details.
Refer to Configuration and Administration Guide for Cisco Unified Customer Voice Portal for more details.
VXML Server Licensing
Each VXML Server requires a separate license, even
if the software is installed on the same machine. The VXML server license is
tied to the IP address. If you change the IP address of the server, then you
must request for another license.
When you start VXML Server without an active license (for example, the license is missing, invalid, or
expired) it logs a message to the application server console and startup
log to indicate that you need to activate the license. However, you can still use an unlicensed
installation of VXML Server with up to 30 simultaneous
sessions for evaluation purposes. To utilize more simultaneous sessions, activate a valid license of VXML
Call Studio License
After installation, you can use
Call Studio for 30 days without a license. To continue using Call Studio after 30 days, apply for a
Applying Call Studio License
To apply a license to Call Studio, perform the following
Obtain a PAK (Product
Authorization Key) and enter that number into the Cisco license tool at
A License file is
Open the license file with a text editor
and copy the contents.
Start the Call
From the menu, select |
The Activation... dialog
box is displayed.
You can use Call Studio without an active license for 30 days. After 30 days, when you start Call Studio, the Activation dialog box... is displayed to apply for an active license.|
In the License field,
paste the license text.|
A status bar
displays while the license is checked. After activation, a message appears that
states Activation Successful.
Studio license is activated.