Plan Unified CVP Installation
The specific tasks and procedures
that you need to perform depend on whether you are performing an entirely new
installation of Unified CVP or upgrading from a previous release of the
New Installations of Unified CVP
This guide consists of two parts: Chapters 2 through 6
provide the information needed to install Unified CVP 9.0(1); Chapters 7
through 11 discuss the migration compatibility, planning, upgrading, migration, and
Chapter 2 explains the tasks that you must perform
before running the Unified CVP install program. These tasks may include the
following, depending on your specific deployment:
Checking hardware and software requirements
Disabling Cisco Security Agent
Disabling multiple Ethernet
Closing and unlocking all CVP
related files before installing
Chapter 3 explains how to run the main Unified CVP installation program
on Windows 2008 R2 server.
Chapter 4 explains how to run
the Unified Call Studio installation program on Windows XP, Windows 7 and Windows 8.
Chapter 5 explains the tasks
that you must perform after running the Unified CVP installation program. These
tasks include the following:
Excluding CVP processes from
anti-virus software port blocking
Applying licenses to Call
Servers, VXML Servers, Reporting Servers, and Call
Chapter 6 explains how to
remove Unified CVP software components.
Migrate the CVP
The specific tasks
you need to perform to migrate from a previous release to Unified CVP 9.0(1)
vary, depending on the release of the Unified CVP product that you are
migrating from and the releases of Cisco Unified Contact Enter Enterprise and
Unified Communications Manager that you have on your system.
An upgrade is a
process in which the present release of a software is moved to newer release of
the software on the same OS platform. For example, as Unified CVP 8.0(1) and
Unified CVP 8.5(1) run on Windows 2003 server, and hence the moving from
release 8.0(1) to release 8.5(1) is referred as an upgrade.
A migration is a
process in which the present release of a software that runs on a OS platform
is moved to newer release of the software that runs on a another (newer)
release of the OS platform. For example, Unified CVP 8.0(1) and Unified CVP
8.5(1) run on Windows 2003 server, and Unified CVP 9.0(1) runs on Windows 2008
R2 server. Hence the moving from Unified CVP release 8.0(1) or release 8.5(1)
to Unified CVP 9.0(1) is referred as a migration.
The migration from
Unified CVP 7.x or earlier releases to Unified CVP 9.0(1) is not supported. If
a deployment has Unified CVP 7.x or an earlier release, then the migration
requires two steps that has to be performed:
An upgrade to
release 8.0(1) or 8.5(1).
from 8.0(1) or 8.5(1) to release 9.0(1).
Chapters 7 through 11
discuss upgrade strategies and migration paths from existing Unified CVP
installations to Unified CVP 9.0(1), and troubleshooting.
explains Unified CVP 9.0(1) solution migration compatibility.
discusses Unified CVP 9.0(1) migration strategies and considerations.
provides information about migration to Unified CVP 9.0(1) components.
provides guidelines and procedures for performing migrations for deployment
provides information concerning how to resolve problems that you may encounter
when installing, upgrading, or removing Unified CVP software.
New in Unified CVP Installation
The Unified CVP
Software DVD consists of software for various Unified CVP components. Out of
the box, CVP 9.0(1) provides everything you need to install, configure, and
manage your CVP solution.
Unified CVP Components
This is the fundamental
software of Unified CVP.
The specific components
Call Server (SIP Service, ICM Service and IVR
VXML Server is a J2EE and J2SE compliant web application
that provides a complete solution for rapidly deploying dynamic VXML
It also includes ORM, SNMP Monitoring, STNA, and
The Media Server contains the prerecorded audio files, external VXML documents or external ASR grammars.
IOS Gateway files.
Operations Console (often referred to as Ops Console), a web-based interface
from which you can configure and manage individual components through an Ops Console Resource Manager (ORM), which is co-located with each managed Unified CVP
component. The ORM is invisible to the end-user.
This server provides a historical
repository (which can be used for reporting) to a call center. It receives
reporting data from one or more Call Servers and VXML Servers, and stores that
data in an Informix database.
This server contains the Informix
reporting subsystem, ORM, SNMP Monitoring, STNA, and
The IBM Informix database is installed as a part of the Reporting Server. The license of IBM Informix comes bundled as a part of Reporting Server.
This software allows remote administration of Unified CVP solution
components, such as ASR/TTS. It includes ORM, STNA, and STPA.
package is already included in the CVP Server, VXML Server, and Reporting
IBM WebSphere Application Server
The IBM WebSphere Application Server is not supported in Release 9.0(1).
Cisco Unified Presence Server
The Cisco Unified Presence Server (CUP Server) support as proxy server is discontinued in Unified CVP 9.0(1).
Content Services Switch
The Content Service Switch (CSS) support as load balancer with Unified CVP is discontinued in Unified CVP deployments from Release 9.0(1) onwards.
If your deployment includes Cisco Content Services Switch (CSS) devices, then before migrating from previous release of Unified CVP 8.0(1) or Unified CVP 8.5(1) to Unified CVP 9.0(1) you need to migrate from CSS to Application Control Engine (ACE). To migrate from CSS to ACE, use the CSS2ACE converter tool. For more information, see http://wwwin.cisco.com/dss/adbu/dcas/adoptions/cssmigration/.
Video Media Server
Video Media Server is not supported in Release
Windows 2003 Server
The Unified CVP 9.0(1) is not supported on Windows 2003 Server.
Although Call Studio is part of Unified CVP, its installer is not
included in the CVP installation program. You can locate the Unified Call
Studio installer on the Unified CVP installation DVD. Instructions for running
the Call Studio installation program are provided in the Unified Call Studio installation task.
Provides support for
network management via the Simple Network Management Protocol
The Media Server component is a simple web server, such as Microsoft Internet Information Services (IIS), which can provide prerecorded audio files, external VoiceXML documents, or external ASR grammars to the gateway. The Microsoft IIS server is HTTP-based server.
Microsoft IIS is the only supported Media
Server for use starting with Unified CVP 9.0(1). This component is installed as part of the CVP
The default location to install the media files is C:\inetpub\wwwroot.
Not Included in Unified CVP Package
The procedures in this guide
pertain only to the Unified CVP components and their connections to other VoIP
system components. This guide does not address initial installation and
configuration of the following VoIP system components:
Cisco Unified SIP Proxy (CUSP)
Unified CCE components such as Peripheral
Gateways (PGs) and Automatic Call Distributors (ACDs)
Unified Operations Manager (formerly IPC-OM