Cisco Unified Customer Voice Portal (Unified CVP) software has been
designed to be easy to use but highly extendable. While the software provides
enough to produce high quality voice applications out of the box, many users
will want to extend the functionality of the software by building custom
components that perform very specific tasks. This document describes the
processes and application programming interfaces (APIs) provided for a
developer to construct and deploy these components.
a developer uses the APIs to construct are: configurable action, decision, and
voice elements, standard action and decision elements, dynamic element
configurations, start and end of call actions, start and end of application
actions, the on error notification, hotevents, Say It Smart plugins, and global
and application loggers.
All components require
programming effort to construct. In order to build these components, Unified
CVP provides a Java API as well as an API that allows the use of other
programming languages. Therefore, the reader should at least possess a
familiarity with programming concepts.
Some components can
only be constructed using the Java API and so for these components, the reader
should possess a familiarity with the Java programming language. The reader
should understand Java interfaces and abstract classes, extending classes and
overriding methods, static variables and methods, Java collections, and
compiling and deploying Java classes and JAR files. Unified CVP does not
require very complex Java coding, knowing the basics of the Java language will
be sufficient to start working with the Unified CVP Java API. Most of the
information about the Java API is encapsulated in the API’s Javadocs. This
document will serve to provide a starting point and the Javadocs will provide
Some components are
used to produce VoiceXML, the language used to communicate with a voice
browser. When building these components, a familiarity with VoiceXML is
essential. The Java API used to produce VoiceXML follows the same design as the
VoiceXML language, so a developer that understands how to write VoiceXML will
be able to produce it using the API much easier and faster than a developer not
familiar with VoiceXML.
Finally, the reader
should familiarize themselves with the way Cisco Unified CVP VXML Server (VXML
Server) works by reading the
User Guide for Cisco Unified
CVP VXML Server and Unified Call Studio, especially Chapter 2, which
explains the purpose for each of the components described in this document.
Familiarity with Cisco Unified Call Studio (Call Studio) and Builder for Call
Studio is required for understanding how to construct configurable elements and
Say It Smart plugins since they define how they are displayed within the
The grammer logic
supplied with the out-of-the-box plug-in follows English grammar logic only. To
achieve logic for other languages, you must develop your own plug-in.