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Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 11.5(1)

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

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Book Title

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 11.5(1)

Chapter Title

Preface

Results

Updated:
June 18, 2018

Chapter: Preface

Preface

Change History

This table lists and links to changes made to this guide and gives the dates those changes were made.

Change

See

Date

Added the procedure to rename the Agent Greeting files for the naming convention change.

Postupgrade Tasks

October 10, 2017

Initial Release of Document for Release 11.5(1)

August 10, 2016

Added new section on Microapps licensing

Manual Configuration of Unified CVP Properties

Added new section on Manual Configuration of Unified CVP Properties

Updated the Upgrade Plath section

Upgrade Path

About this Guide

This document explains how to install and upgrade Unified Customer Voice Portal (CVP). It is prepared for partners and service providers who will be implementing Unified CVP, who are familiar with Cisco contact center applications, and are experienced regarding the deployment and management of virtual machines.

Audience

This guide is intended for network administrators to install or upgrade the Unified CVP software.

Related Documents

  • Documentation Guide for Cisco Unified Customer Voice Portal

  • Solution Design Guide for Cisco Unified Customer Voice Portal

  • Compatibility Matrix

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