Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 11.5(1)

Change History

This table lists and links to changes made to this guide and gives the dates those changes were made.


Change	See	Date
Added the procedure to rename the Agent Greeting files for the naming convention change.	Postupgrade Tasks	October 10, 2017
Initial Release of Document for Release 11.5(1)		August 10, 2016
Added new section on Microapps licensing	Manual Configuration of Unified CVP Properties
Added new section on Manual Configuration of Unified CVP Properties
Updated the Upgrade Plath section	Upgrade Path

About this Guide

This document explains how to install and upgrade Unified Customer Voice Portal (CVP). It is prepared for partners and service providers who will be implementing Unified CVP, who are familiar with Cisco contact center applications, and are experienced regarding the deployment and management of virtual machines.

Audience

This guide is intended for network administrators to install or upgrade the Unified CVP software.

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Chapter: Preface

Preface

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About this Guide

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