Hardware and System
Software Specification for Cisco Unified Customer Voice Portal
with Unified CVP Release 11.0(1), all content from the
Hardware and System Software Specification for Cisco Unified
Customer Voice Portal is moved to the
Compatibility Matrix for Unified CCE.
and Upgrade Guide for Cisco Unified Customer Voice Portal
explains how to install and upgrade Unified CVP. It is prepared for partners
and service providers who will be implementing Unified CVP, who are familiar
with Cisco contact center applications, and are experienced regarding the
deployment and management of virtual machines.
provides platform hardware specifications and compatible third-party software
version requirements across the major components of the Cisco Unified Contact
Center Enterprise Solution including Cisco Unified CVP.
Guide for Cisco Unified Customer Voice Portal
provides information on deploying Unified CVP report templates with the Cisco
Unified Intelligence Center reporting application. It also provides details on
reporting database schema and reporting best practices.
This document describes all the Service Fulfilment and Service
Assurance APIs that are available for Unified CVP. Developers working with
Unified CVP APIs can refer to this document for API operations, parameter
values, and example outputs.