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Updated:August 27, 2015
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Hardware and System
Software Specification for Cisco Unified Customer Voice Portal
with Unified CVP Release 11.0(1), all content from the
Hardware and System Software Specification for Cisco Unified
Customer Voice Portal is moved to the
Compatibility Matrix for Unified CCE.
and Upgrade Guide for Cisco Unified Customer Voice Portal
explains how to install and upgrade Unified CVP. It is prepared for partners
and service providers who will be implementing Unified CVP, who are familiar
with Cisco contact center applications, and are experienced regarding the
deployment and management of virtual machines.
provides platform hardware specifications and compatible third-party software
version requirements across the major components of the Cisco Unified Contact
Center Enterprise Solution including Cisco Unified CVP.
Guide for Cisco Unified Customer Voice Portal
provides information on deploying Unified CVP report templates with the Cisco
Unified Intelligence Center reporting application. It also provides details on
reporting database schema and reporting best practices.
This document describes all the Service Fulfilment and Service
Assurance APIs that are available for Unified CVP. Developers working with
Unified CVP APIs can refer to this document for API operations, parameter
values, and example outputs.