Contents

• Documentation Guide
• Overview
• Documentation Changes
• Plan
• Install and Upgrade
• Administer and Maintain
• Troubleshoot
• Reference
• Related Documentation

Documentation Guide

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Overview

This documentation guide provides details on all documents released for Unified Customer Voice Portal (Unified CVP), release 10.5(1). It contains URLs to the documents.

For the latest version of Unified CVP documents, see http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1006/​tsd_​products_​support_​series_​home.html.

For more information on the latest Cisco product documentation, see http:/​/​www.cisco.com/​en/​US/​docs/​general/​whatsnew/​whatsnew.html.

Documentation Changes

The following table lists the documents that have title changes, new chapters, new documents, retired documents and transformed documents for this release.

Document	Status	Change
Cisco Unified Customer Voice Portal (CVP) Solution Reference Network Design Guide	Restructured	Restructured the document based on the new content model.
Online Help for Cisco Unified Call Studio	Updated	Added new sections for Call Studio related features such as Subflow, Breakpoint, Events Tab and Debugger.
Online Help for Operations Console for Cisco Unified Customer Voice Portal	Updated	Removed H.323 references.
User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio	Updated	Added a new chapter for Subflow feature.
Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio	Updated	Updated the images related to Call flow.
Cisco Unified Customer Voice Portal Developer Guide	Updated	Updated the content related to SNMP V3 APIs for Unified CVP.

Plan

Cisco Unified Customer Voice Portal Design Guide

This document provides the design considerations and guidelines for deploying the Unified CVP, including its various components and subsystems.

To view the latest Unified CVP Design Guide, see: http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1006/​tsd_​products_​support_​design.html.

Release Notes for Cisco Unified Customer Voice Portal

This document describes the system requirements, new features, changed information, documentation updates, and open caveats for Unified CVP. Users should read the latest release notes before initially installing or upgrading their Unified CVP system.

To view the latest Unified CVP release notes, see: http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1006/​prod_​release_​notes_​list.html.

Configuration Guide for Cisco Unified Customer Voice Portal

This document describes how to configure, run, and administer Unified CVP.

To view the latest Configuration Guide for Unified CVP, see http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1006/​products_​installation_​and_​configuration_​guides_​list.html.

Open Source Used In Cisco Unified CVP

This document lists the licenses and notices for open source software used in this product.

To see the latest Unified CVP Open Source Guide, see http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1006/​products_​licensing_​information_​listing.html.

Install and Upgrade

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal

This document explains how to install and upgrade Unified CVP. It is prepared for partners and service providers who will be implementing Unified CVP, who are familiar with Cisco contact center applications, and are experienced regarding the deployment and management of virtual machines.

To view the latest Installation and Upgrade Guide for Unified CVP, see http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1006/​prod_​installation_​guides_​list.html.

Hardware and System Software Specification for Cisco Unified Customer Voice Portal

This document provides platform hardware specifications and compatible third-party software version requirements across the major components of the Unified CVP solution.

To view the latest Hardware and System Software Specification for Unified CVP, see http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1006/​prod_​technical_​reference_​list.html.

Port Utilization Guide for Cisco Unified Customer Voice Portal

This document describes the ports used in Unified CVP software components.

To view the latest Port Utilization Guide for Unified CVP, see http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1006/​prod_​technical_​reference_​list.html.

Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio

This document provides specifications for the elements that are included with VXML Server.

To view the latest Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, see http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1006/​products_​programming_​reference_​guides_​list.html.

Virtualization for Unified CVP

The virtualization wiki is the location for Unified CVP virtualization requirements, guidelines and procedures.

To view the latest virtualization wiki, see http:/​/​docwiki.cisco.com/​wiki/​Virtualization_​for_​Unified_​CVP.

Administer and Maintain

Cisco Unified Customer Voice Portal Administration Guide

This document describes the Operations Console, which is a web-based console that enables users to centrally operate, administer, maintain, and provision the Unified CVP solution.

To view the latest Operations Console User's Guide for Unified CVP, see http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1006/​products_​installation_​and_​configuration_​guides_​list.html.

Reporting Guide for Cisco Unified Customer Voice Portal

This document provides information on deploying Unified CVP report templates with the Cisco Unified Intelligence Center reporting application. It also provides details on reporting database schema and reporting best practices.

To view the latest Reporting Guide for Unified CVP, see http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1006/​products_​installation_​and_​configuration_​guides_​list.html.

Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio

This document describes how to use the programming APIs provided by Cisco Unified CVP VXML Server(VXML Server).

To view the latest Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, see http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1006/​products_​programming_​reference_​guides_​list.html.

Say It Smart Specifications for Cisco Unified Customer Voice Portal

This document provides specifications for the Say It Smart plug-ins that are included with Unified CVP VXML Server.

To view the latest Say It Smart Specifications for Unified CVP, see http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1006/​products_​user_​guide_​list.html.

User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio

This document describes the various components that can exist on Cisco Unified CVP VXML Server, administering the VXML Server, and VXML Server logging.

To view the latest User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, see http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1006/​products_​user_​guide_​list.html.

Feature Guide - Writing Scripts for Unified CVP

This document provides information on writing scripts for Unified CVP.

To view the latest Cisco Unified Customer Voice Portal Feature Guide, see http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1006/​products_​user_​guide_​list.html.

Cisco Unified Customer Voice Portal Operations Guide

This document provides information on Cisco serviceability tools and Unified CVP logging and event notifications.

To view the latest Cisco Unified Customer Voice Portal Operations Guide, see http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1006/​products_​user_​guide_​list.html.

Troubleshoot

The troubleshooting wiki is the location for all common Unified CVP troubleshooting tips and techniques. The wiki describes how to isolate and solve problems in the Unified CVP solution.

To view the latest troubleshooting tips, see http:/​/​docwiki.cisco.com/​wiki/​Troubleshooting_​Tips_​for_​Unified_​Customer_​Voice_​Portal

Reference

Cisco Unified Customer Voice Portal Developer Guide

This document describes all the Service Fulfilment and Service Assurance APIs that are available for Unified CVP. Developers working with Unified CVP APIs can refer to this document for API operations, parameter values, and example outputs.

The Unified CVP Developer guide is available on the Cisco Developer's Network: http:/​/​developer.cisco.com/​web/​cvp/​documentation.

Related Documentation

This section presents information about product components that are deployed with Unified CVP.

Cisco Unified Contact Center Express

For Unified CCX documentation, see http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1846/​tsd_​products_​support_​series_​home.html.

Cisco Unified Intelligence Center

For Unified Intelligence Center documentation, see www.cisco.com/​c/​en/​us/​support/​customer-collaboration/​unified-intelligence-center/​tsd-products-support-series-home.html.

Cisco Unified Communications Manager

For Unified Communications Manager documentation, see http:/​/​www.cisco.com/​en/​US/​products/​sw/​voicesw/​ps556/​tsd_​products_​support_​series_​home.html.

Cisco Unified Intelligent Contact Management Enterprise

For Cisco Unified Intelligent Contact Management Enterprise documentation, see http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1001/​tsd_​products_​support_​series_​home.html.

MRCP, ASR and TTS

For Media Resource Control Protocol (MRCP), Automated Speech Recognition (ASR), and the MRCP Text-to-Speech (TTS) client components documentation, contact Nuance, the speech vendor.