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Configuration Guide for Cisco Unified Customer Voice Portal, Release 10.0(1)

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Configuration Guide for Cisco Unified Customer Voice Portal, Release 10.0(1)

Chapter Title

Operations Console

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Updated:
June 27, 2016

Chapter: Operations Console

Operations Console

Operations Console is one of the Cisco Unified Customer Voice Portal (CVP) components and a web-based interface using which you can configure other Unified CVP components and devices in the Unified CVP solution. Use Operations Console to perform the following tasks:

  • Monitor and manage the Unified CVP components and additional components that make Unified CVP a solution.

  • Manage component configurations.

  • Distribute Call Studio applications to Unified CVP VXML Servers.

  • Perform Reporting database administration.

  • Deploy licenses to the CVP devices.

Operations Console provides access to the following operations:

  • Health Monitoring: Use any SNMP-standard monitoring tool to get a detailed visual and tabular representation of the health of the solution network. All the Unified CVP product components and most Unified CVP solution components also issue SNMP traps and statistics that can be delivered to any standard SNMP management station or monitoring tool.

  • Direct administration of individual IOS-based components: Administrators can select an individual gateway for direct administration using secure shell (ssh). Configurations that are modified using secure shell, or by accessing those components directly without using the Operations Server, can be uploaded to the Operations Server backup for later use.

  • Error handling: Operations Console is used for the following two types of validations:

    • Client Side - Validations using Javascript that run within the web browser. Client side validation errors appear below the Menu bar on the Operations Console page.

      Note

      Enable Javascript in the browser.

    • Server Side - Validations that are run on the server side. These are extensive validations that include the client side validations and any business validations.

Sign In to Operations Console

Before You Begin

  • Install Operations Console from the Unified CVP software CD.

  • Make a note of the password for the default Administrator account that you created during the installation.


    Note

    By default, the Operations Console session expires after 60 minutes. Relogin to Operations Console after the session expires.

Procedure
    Step 1   From the web browser, enter https://ServerIP:9443/oamp, where ServerIP is the IP address or hostname of the machine on which the Operations Console is installed.

    The main Unified CVP window opens.

    Step 2   Enter your user ID in the Username field.

    Enter Administrator, which is the default user account.

    Step 3   In the Password field, enter your password.

    If you are logging in to the default Administrator account, enter the password that was set for this account during installation.

    If the user ID or password is invalid, the Operations Console Server displays the message, "Invalid Username or password." Enter your user ID and password again and click OK.

    The main Cisco Unified Customer Voice Portal window opens.

    Step 4   Check your security policy and, if needed, change the settings to a less restrictive level.

    Default security settings can prevent users from using the Operations Console.

    Sign Out of Operations Console

    From the Operations Console header, click Sign out.

    The Login page of Unified Customer Voice Portal window appears.

    Operations Console Menus and Options

    Table 1 Operations Console—Menus and Options

    Menu

    Options

    Use To

    System

    Control Center

    View the status of the Cisco Unified CVP environment in a network control center. View the status and statistics by Device Type or Device Pools, logical groups of devices in the Cisco Unified CVP solution. Initiate Start, Shutdown, or Graceful Shutdown actions on devices in the Control Center.

    Device Pool

    Create, modify, and delete device pool names and descriptions for logical groups of devices (for example, all devices located in a geographical region).

    Import System Configuration

    Import a previously-saved Operations Console Server configuration file and apply it to the current system.

    Export System Configuration

    Save and export all configuration information for the Operations Console Server to a single file on your local computer.

    You can later use this file to restore an Operations Console Server during disaster recovery.

    Location

    Add, edit, synchronize, and delete Unified CM location information.

    SIP Server Groups

    Configure server groups for SIP and view Call Server deployment status.

    Web Services

    Configure Diagnostic Portal servlet credentials.

    Dialed Number Pattern

    Configure the Dialed Number Patterns for a destination. You can define the dialed numbers for the Error Tone, Ring Tone, and other destinations.

    IOS Configuration

    IOS Template Management - Add, Delete, Edit, Copy, and View an IOS template configuration pushed to an IOS gateway. The template contains the IOS commands required for use in a Unified CVP deployment.

    IOS Template Deployment - Deploy a gateway configuration template to an IOS gateway. The template provisions the gateway and substitutes any variables in the template with the source devices that are chosen when it is deployed.

    Courtesy Callback

    Configure allowed and denied dialed numbers, maximum callbacks per number, and Call Server deployment.

    Device Management

    Unified CVP Call Server

    Configure Call Server general and infrastructure settings; specify call services settings for each deployment model; associate Call Servers with device pools and the SIP Proxy Server; and apply licenses to a Call Server.

    Unified CVP Reporting Server

    Configure Reporting Server general and infrastructure settings, associate Reporting Servers with Call Servers, specify reporting properties, and associate Reporting Servers with device pools.

    Perform Reporting database administration: schedule database backups and purges; manage database and reporting user names and passwords; apply licenses to a Reporting Server.

    Unified CVP VXML Server

    Configure VXML Server general and infrastructure settings; specify primary and backup Call Servers; enable VXML Server reporting and specify VoiceXML data filters; associate VXML Servers with device pools; and apply licenses and transfer scripts to a VXML Server.

    Unified CVP VXML Server (standalone)

    Configure VXML Server (standalone) general settings; associate VXML Server (standalone) with device pools; and apply licenses and transfer scripts to a VXML Server (standalone).

    Note    A VXML Server (standalone) handles calls that arrive through a VoiceXML gateway. (No statistics are provided when the VXML Server is configured this way.) Also, you cannot configure a database to and capture data from VXML Server (standalone) applications.

    Gatekeeper

    Configure a Gatekeeper and add this device to the Device Pool.

    Gateway

    Configure Gateway general settings; associate Gateways with device pools; execute a subset of IOS commands; view gateway statistics; and transfer files.

    Device Past Configurations

    Review and Restore past device configurations.

    Media Server

    Configure Media Server general settings and associate a Media Server with device pools.

    Note    A Media Server administers the media files that contain messages and prompts callers hear.

    Unified CM

    ConfigureUnified CM general settings; specify the URL to theUnified CM Device Administration page; and associate theUnified CM with device pools.

    Unified ICM

    Configure ICM Server general settings and associate the ICM Server with device pools.

    SIP Proxy Server

    Configure SIP Proxy Server general settings; specify the URL to the SIP Proxy Server Device Administration page; and associate the SIP Proxy Server with device pools.

    Unified IC

    Configure CUIS Server general settings and associate the CUIS Server with device pools.

    Device Past Configurations

    Review and Restore past device configurations.

    Device Versions

    View version information for the Call Server, Reporting Server, VXML Server, and VXML Server (standalone).

    User Management

    User Roles

    Create, modify, and delete user roles. Assign SuperUser, Administrator, or Read Only access privileges to roles.

    User Groups

    Create, modify, and delete user groups. Assign roles to user groups.

    Users

    Manage Unified CVP users, and assign them to groups and roles.

    Bulk Administration

    File Transfer

    Transfer license files and script files to multiple devices at a time. The File Transfer submenu consists of the following options:

    • Licenses

    • Scripts and Media

    • VXML Applications

    SNMP

    V1/V2c

    Configure the SNMP agent that runs on the Unified CVP device to use the V1/V2 SNMP protocol to communicate with an SNMP management station; add and delete SNMP V1/V2c community strings; configure a destination to receive SNMP notifications from an SNMP management station; and associate community strings with the device.

    The V1/V2c submenu consists of the following options:

    • Community String

    • Notification Destination

    V3

    Configure the SNMP agent that runs on the Unified CVP device to use the V3 SNMP protocol to communicate with an SNMP management station; add and delete SNMP users and set their access privileges; configure a destination to receive SNMP notifications from an SNMP management station; and associate SNMP users with devices.

    The V3 submenu consists of the following options:

    • User

    • Notification Destination

    System Group

    Configure the MIB2 System Group system contact and location settings, and associate the MIB2 System Group with devices. The System Group submenu consists of the MIB2 option.

    Tools

    SNMP Monitor

    Launch the SNMP Monitor application in a new browser window.

    Configure

    Display the URLs that launch the SNMP Monitor.

    Help

    Contents

    Display the table of contents for the help system.

    This Page

    Display help of the current screen.

    About

    Display the version of the help system.

    System-Level Operation States

    The Operations Console provides status information of for each device. A device can be in one of the states as listed in the following table.

    Table 2 Description of States Displayed in the Status Window

    State

    Reasons

    Success

    Indicates that the operation was successful.

    Pending

    Indicates that the operation has not yet been executed.

    In Progress

    Indicates that the operation is in progress.

    Failed

    The reasons for a failed deployment state are listed below:

    • Unable to locate IP address in the database

    • General database failure

    • The call server was not deployed

    • Unknown error

    • Notification error: Contact administrator

    • Could not write to properties file

    • The Call Server device is using an unknown version of the Unified CVP software

    • The Call Server device is using an older version of the Unified CVP software

    • Configuration not removed from the database

      This failure has multiple reasons:

      • Could not write to properties file

      • Device has not been deployed

      • General failure

      • Unable to access the Database

    The reasons for a failed synchronization state are listed below:

    • Device is inaccessible

    • Authentication failure

    • Web service is not available on the device

    • General database error

    • General error

    • Unknown host address

    • SOAP service error


    Note
    If you make any configuration changes after your initial deployment of any System-level configuration tasks, deploy the changed configuration again.

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