Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 10.5(1)
- Updated:
- September 21, 2016
Chapter: Troubleshooting
Troubleshooting
Chat is down due to temporary outages
If a component fails, the Chat Control Gadget displays the following error message:
Chat is down due to temporary outages.
What to do?
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If the chat window is not dimmed, you can continue with the active chat sessions. If the chat window is dimmed, or you are ready to end a chat session, click End to close the chat session.
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If the error is displayed when you are performing an action on the Chat Control Gadget, retry after some time to check whether the system has recovered.
You are not configured for Chat
When you log in to the Finesse desktop, if the Chat Control gadget displays the following error message:
You are not configured for Chat.
What to do?
Contact your administrator.
An Error Occurred While Joining the Chat Room
You accept a chat contact and the following error appears:
An error occurred while joining the chat room.
What to do?
The connection to a system component is down. Contact your administrator.
Chat Disconnected
If a connection failure occurs during your initial attempt to join the chat session or after you join the chat session, the following error appears:
Chat disconnected.
What to do?
Cannot Load Predefined Responses
You are in a chat session. No error appears on the desktop but the Predefined Response icon is dimmed.
What to do?
Contact your administrator.
Manage Chats gadget is blank
The Manage Chats gadget contains no content (is completely blank). No error message appears.
What to do?
A system service is down. Contact your administrator.
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