If a component fails, the Chat Control Gadget displays the following error message:
Chat is down due to temporary outages.
If the chat window is not dimmed, you can continue with the active chat sessions. If the chat window is dimmed, or you are ready to end a chat session, click End to close the chat session.
If the error is displayed when you are performing an action on the Chat Control Gadget, retry after some time to check whether the system has recovered.
When you log in to the Finesse desktop, if the Chat Control gadget displays the following error message:
You are not configured for Chat.
Contact your administrator.
You accept a chat contact and the following error appears:
An error occurred while joining the chat room.
The connection to a system component is down. Contact your administrator.
If a connection failure occurs during your initial attempt to join the chat session or after you join the chat session, the following error appears:
Chat disconnected.
You are in a chat session. No error appears on the desktop but the Predefined Response icon is dimmed.
Contact your administrator.
The Manage Chats gadget contains no content (is completely blank). No error message appears.
A system service is down. Contact your administrator.