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Cisco Unified Contact Center Express (Unified CCX), a member of the Cisco Unified Communications family of products, manages customer voice contact centers for departments, branches, or small to medium-size companies planning to deploy an entry-level or mid-market contact center solution.
Cisco Unified Operating System Administration web interface in Unified CCX allows you to configure and manage the Cisco Unified Communications Operating System.
For Unified CCX, you can perform many common system administration functions through the Cisco Unified Communications Operating System. Administration tasks include the following examples:
The following sections describe each operating system function in more detail.
You can access Cisco Unified Communications Operating System using the following browsers:
![]() Note | If you are using Microsoft Internet Explorer Version 7.0 or higher, or Mozilla Firefox Version 2.0, 3.0, or 3.5 browser, verify that the popup blocker is disabled. |
Ensure the URL of the Cisco Unified Communications Operating System server (https://servername) is included in the browser "Trusted Site Zone" or the "Local Intranet Site Zone" for all product features to work correctly.
From the Show menu, you can check the status of various operating system components, including:
From the Settings menu, you can view and update the following operating system settings:
From the window, you can choose from the following options for restarting or shutting down the system:
![]() Note | This command does not power down the server. To power down the server, press the power button. |
Use the operating system security options to manage security certificates and Secure Internet Protocol (IPSec). From the Security menu, you can choose the following security options:
Type | Description |
---|---|
Certificate Management | Manages certificates and Certificate Signing Requests (CSR). You can display, upload, download, delete, and regenerate certificates. Through Certificate Management, you can also monitor the expiration dates of the certificates on the server. |
IPSEC Management | Displays or updates existing IPSEC policies; sets up new IPSEC policies and associations. |
Use the software upgrade options to upgrade the application software or apply patch files.
From the Install/Upgrade menu option, you can upgrade system software from either a local disc or a remote server. The upgraded software is installed on the inactive partition, and you can then restart the system and switch partitions, so the system starts running on the newer software version.
![]() Note | You must perform all software installations and upgrades by using the software upgrades features that are included in the Cisco Unified Communications Operating System GUI and command line interface. The system can upload and process only software that Cisco Systems approved. You cannot install or use third-party or Windows-based software applications that you may have been using with a previous version of Unified CCX. |
The application provides the following operating system utilities:
You can access a command-line interface from the console or through a secure shell connection to the server.
For more information, see the Command Line Interface Reference Guide for Cisco Unified Contact Center Express and Cisco Unified IP IVR, located at http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_installation_guides_list.html and see the Command Line Interface Guide for Cisco Unified Communications Solutions, located at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html.