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This chapter describes how to set up parameters for call handling in Cisco MobilityManager. Refer to the these topics to get started:
•Configuring System Parameters
•Enabling Data Synchronization
•Backing Up and Restoring the Database
•Configuring Directory User Settings
For information on setting up links to the Cisco CallManager system, see "Getting Started."
Cisco MobilityManager includes system-level mobility parameters for mobile connection, desktop and cellular phone rules and timers, settings for the JAVA telephony programming interface (JTAPI), and SNMP1 and Mobile Voice Access settings.
Many of the system parameters can also be configured for individual users in the User Information windows. Settings for individual users override the system-level settings assigned in the System Parameters window.
Note For basic Cisco MobilityManager operation, it is not necessary to enter any information or change any of the default settings on the System Parameters page. Modify the settings only as needed to activate or modify desired features.
To configure system parameters, follow these steps:
Procedure
Step 1 From the Cisco MobilityManager administration window, choose System > System Parameters.
The System Parameters Configuration page opens.
Step 2 Use the Restart Cisco MobilityManager button if Cisco MobilityManager services have been stopped and you need start them again.
Step 3 Keep the default setting of Yes for the Gateway Early Media field. This field is sometimes used for troubleshooting.
Step 4 Choose Mobile Connect settings as described in Table 3-1.
Step 5 In the Maximum Wait Time for Desktop Phone Pickup field, enter the maximum delay in milliseconds that is permitted before the user must pick up the desktop phone. If the specified time is exceeded, the call is disconnected. The range is 5000-60000 milliseconds, and the default is 10000 milliseconds.
Step 6 Choose cellular phone pickup settings as described in Table 3-2.
Step 7 Choose cellular timer settings as described in Table 3-3.
Step 8 Choose settings for automatic update of JTAPI, as described in Table 3-4.
Step 9 Choose SNMP settings, as described in Table 3-5
Step 10 Choose Mobile Voice Access settings as described in Table 3-6.
Step 11 Enter Cisco CallManager AXL server settings as described in Table 3-7.
Step 12 Click Save.
Related Topics
•Cellular Phone Pickup Settings
•Auto Update JTAPI File Settings
•Cisco CallManager AXL Server Settings
Table 3-1 describes the Mobile Connect settings available on the System Parameters screen.
Related Topics
•Cellular Phone Pickup Settings
•Auto Update JTAPI File Settings
•Cisco CallManager AXL Server Settings
Table 3-2 describes the cellular phone pickup settings that determine rules regarding pick-up of the cellular phone on an incoming call.
Related Topics
•Auto Update JTAPI File Settings
•Cisco CallManager AXL Server Settings
Table 3-3 describes the cellular timer settings that control rings and timing for cellular phone pickup.
|
|
---|---|
Enable Maximum Cellular Phone Ring Timer |
Choose Yes to set timing intervals for calls switched from the desktop phone to cellular phone. The default is No. |
Maximum Cellular Phone Ring Timer |
If you choose Yes for Enable Maximum Cellular Phone Ring Timer, enter the maximum length of time the cellular phone rings before being disconnected. This value is measured from the end of the interval determined by the Delay Before Ringing Cellular Phone Field. (See Table 2-1.) The range is 10000-300000 milliseconds, and the default is 19000 milliseconds. The timer should be set to be less than the No Answer Ring Duration timer configured for that line in Cisco CallManager. For further information, see the Cisco CallManager Administration Guide. |
Enable Minimum Cellular Phone Ring Timer |
Choose Yes to set the minimum timing for the cellular phone to ring for incoming calls and switching from the desktop phone to cellular phone. The default is Yes. |
Minimum Cellular Phone Ring Timer |
If you choose Yes for Minimum Cellular Phone Ring Time, enter the minimum time that must pass before the cellular phone can be answered. If an attempt is made to answer the cellular phone before this time passes, then the call is dropped (it is assumed that cellular phone voice mail has picked up the call). The range is 1000-10000 milliseconds, and the default is 1500 milliseconds. Note If you experience dropped inbound calls in cell phones that are configured as remote destinations, try adjusting them to suit your cell phone requirements for voice mail. |
Related Topics
•Cellular Phone Pickup Settings
•Auto Update JTAPI File Settings
•Cisco CallManager AXL Server Settings
Table 3-4 describes the Auto Update JTAPI file settings that control updating of the JAVA telephony programming interface used for communications between Cisco MobilityManager and Cisco CallManager. Use the JTAPI file settings to configure automatic synchronization of the JTAPI versions. If you enable the automatic update, then the version of JTAPI is updated automatically to match that of Cisco CallManager.
The jtapi.jar file from Cisco CallManager 4.1.3 is bundled in the Cisco MobilityManager software distribution. If you are using a different version of Cisco CallManager, you need to configure the JTAPI file settings as described in this section.
Note The JTAPI automatic update takes effect only after Cisco MobilityManager is restarted.
Related Topics
•Cellular Phone Pickup Settings
•Cisco CallManager AXL Server Settings
Table 3-6 describes the SNMP settings.
Related Topics
•Cellular Phone Pickup Settings
•Auto Update JTAPI File Settings
•Cisco CallManager AXL Server Settings
Table 3-6 describes the settings for Mobile Voice Access.
|
|
---|---|
Mobile Voice Access Numbers |
Enter the phone number for Mobile Voice Access. Maximum field length is 200 characters; individual characters can take the values 0-9 or A-D. Use commas to enter multiple numbers. |
Mobile Voice Access User Lock Out Timer (min) |
Enter the number of minutes a user is prevented from using Mobile Voice Access after providing incorrect entries three times in succession. This applies to incorrect PIN or remote destination entries. The range is 0-1440 minutes, and the default is 15 minutes. |
Enable System Remote Access |
Choose yes to enable the system remote access feature or no to disable the feature. Note In order for an individual user to be able to take advantage of system remote access, this field must be set to yes, and the Enable User Remote Access field in the Cisco Mobile Connect User Configuration window must also be set to yes for the individual user. See the "Adding a New User Account" section. |
System Remote Access Blocked Numbers |
Enter any phone numbers that you want to prohibit users from calling using Mobile Voice Access. Maximum field length is 200 characters; individual characters can take the values 0-9 or A-D. Use commas to enter multiple numbers. |
System Remote Access Call Take Back Timer (sec) |
Enter the number of seconds after which the Mobile Voice Access session times out. The range is 120-180 seconds, and the default is 120 seconds. |
Related Topics
•Cellular Phone Pickup Settings
•Auto Update JTAPI File Settings
•Cisco CallManager AXL Server Settings
Table 3-7 describes the Cisco CallManager AXL Server settings required for communication with Cisco CallManager.
Related Topics
•Cellular Phone Pickup Settings
•Auto Update JTAPI File Settings
To synchronize the MobilityManager database with current runtime memory, follow these steps:
Procedure
Step 1 Choose System > Data Synchronization.
Step 2 Click Start Now.
Step 3 Click OK to confirm that you want to begin the data synchronization process.
Related Topics
•Configuring System Parameters
•Backing Up and Restoring the Database
You can back up and restore the remote system information for Cisco MobilityManager using an SFTP server.
To set backup and restore parameters, follow these steps:
Procedure
Step 1 Choose System > Backup and Restore.
The Backup and Restore screen opens.
Step 2 In the Host Name or IP Address field, enter the appropriate information to identify the backup server.
Step 3 Enter the User ID and password for the backup server.
Step 4 Enter the password again in the Confirm Password field.
Step 5 In the File Path field, enter the location to store or retrieve the backup files.
Step 6 Click Start Backup Now to begin backing up the database to the specified location, or click Start Restore Now to begin restoring from the specified file.
Step 7 After restoring the remote system information, perform data synchronization according to the procedure in "Enabling Data Synchronization" section.
Related Topics
•Configuring System Parameters
•Enabling Data Synchronization
Directory user settings are required for connection to the directory server that Cisco CallManager uses. For a working connection, you must configure the directory user settings for Cisco MobilityManager to be identical to those in the Cisco CallManager in which directory services are configured. If the settings are not correctly configured, users cannot log in to the User pages or change their user profiles. The directory services information is stored in the DirectorySevices.ini file, which is located in the Cisco CallManager c$\dcdsrvr directory.
Note If your Cisco CallManager installation uses Active Directory or Netscape directory, then refer to the Cisco Customer Directory Configuration Plugin Guide for Cisco CallManager. The file DirectoryConfiguration.ini will be created after the Directory User Settings page is configured, and this file should be the same as the file in Call Manger \dcdsrvr directory.
To configure directory user settings, follow these steps:
Procedure
Step 1 Choose System > Directory User Settings.
Step 2 Enter values for each field in this window that are identical to those configured for Cisco CallManager, as shown Table 3-8.
Step 3 Click Save.
Related Topics
•Accessing Cisco MobilityManager Administration
•Configuring CallManager Links