Release Notes

Use these release notes with the following Cisco IP Phone 6800 Series Multiplatform Phones running SIP Firmware Release 11.3(3).

  • Cisco IP Phone 6821 Multiplatform Phones

  • Cisco IP Phone 6841 Multiplatform Phones

  • Cisco IP Phone 6851 Multiplatform Phones

  • Cisco IP Phone 6861 Multiplatform Phones

  • Cisco IP Phone 6871 Multiplatform Phones


Note

This document doesn't include the DECT phones.


The following table describes the individual phone requirements.

Phone

Support Servers

Cisco IP Phone 6800 Series Multiplatform Phones

Cisco BroadWorks 24.0

MetaSphere CFS version 9.5

Asterisk 13.0

New and Changed Features

Contacts Management of the BroadSoft Personal Directory on the Phone

You can set the BroadSoft Personal directory as the target directory to store the newly added contacts. When this feature is enabled, your users can select the new option Add contact to add contacts to the target directory on the phone.

To enable this feature, use the field Add Contacts to Directory Personal under the section XSI Phone Service from Voice > Phone.

The phone now supports the users to add, edit, and delete the contacts in the BroadSoft Personal directory. It also supports the users to add contacts from recent calls or any types of directories (if enabled), including:

  • All directories

  • Personal address book

  • BroadSoft directory, including the following subdirectories:

    • Enterprise

    • Group

    • Personal

    • Enterprise Common

    • Group Common

  • LDAP directory

Where to Find More Information

  • Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide

  • Cisco IP Phone 6800 Series Multiplatform Phones User Guide

DNS SRV Support for XMPP

You can use Domain Name System Service (DNS SRV) records to establish connection between the BroadSoft XMPP server and the phone. The phone looks for the IP address of the XMPP server, it first sends DNS SRV query on the given domain name. If there is no A record in the DNS SRV response, then it tires A record lookup for the same domain.

To enable this feature, you can use the Port field under the Broadsoft XMPP section from Voice > Phone. The port number must be set to 0.

Where to Find More Information

  • Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide

Enable Preconditions

You can enable or disable precondition signaling separately.

As in the previous release, precondition is combined with the 100REL SIP extension. When you enable the 100REL SIP feature, the precondition signaling is enabled at the same time.

Precondition signaling defers incoming call notifications until the phone receives the message that preconditions are satisfied to establish the call.

To enable this feature, you can use the Precondition Support field under the SIP Settings section from Voice > Ext (n).

Where to Find More Information

  • Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide

Executive-Assistant Setting Enhancements


Note

This feature is only available for the Cisco IP Phone 6871 Multiplatform Phones.


You can show or hide the Call filter menu item on the phone for the users of the assistant role. To enable this menu item, you can use the Assistant Call Filter field under the Menu Visibility section from Voice > Phone.

Besides, the phone provides the following enhancements for the executive and assistant respectively:

  • Executive:

    • Call filter mode and Call filter type options: New options in which the executive specifies for the call filtering criteria.

    • Assistant List screen: A new phone screen that shows all the associated assistants for the executive.

  • Assistant:

    • Executive List screen: A new phone screen that shows all the associated executives for the assistant.

    • Opt-in and Opt-out options: New options for the assistant to opt in to or opt out of the associated executive's assistants pool.

    • Divert screen: A new phone screen in which the assistant can activate or deactivate for call diversion. And the assistant can enter the divert number in the screen.

    • Call filter screen: A new phone screen in which the assistant can activate or deactivate call filtering for an executive.


Note

To enable the enhancements of the Executive-Assistant setting on the phone, you must connect the phone extension to the XSI BroadWorks server.

Where to Find More Information

  • Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide

  • Cisco IP Phone 6800 Series Multiplatform Phones User Guide

HTTP Header Specification for PRT

You can specify the HTTP header for the URL that is used for the PRT upload script.

Only the PRT log collector uses the feature.

To enable this feature, you can use the PRT HTTP Header and PRT HTTP Header Value fields under the Problem Report Tool section from Voice > Provisioning.

Where to Find More Information

  • Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide

Show Product Configuration Version

You can customize the product configuration version that shows as the menu item Configuration version on the phone screen Product information.

To enable this feature, set the value for the element <Device_Config_Version> in the phone configuration file (cfg.xml).


Note

This is the only method to configure the element.


Where to Find More Information

  • Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide

  • Cisco IP Phone 6800 Series Multiplatform Phones User Guide

Softkeys Configuration to Calls History List

You can configure the Option, Call, Edit call, Filter, and Back softkeys on the screen for All, Placed, Received, and Missed calls list. When you press the Recents softkey on the phone, you can directly access the All calls screen and see the list of all types of recents calls.

To implement this feature, a new parameter Broadsoft Call History Key List is added. In the phone web interface, access this new parameter in the Programmable Softkeys section from Voice > Phone tab. The Broadsoft Call History Key List parameter defines the values for the softkeys Option, Call, Edit call, Filter, and Back for All, Placed, Received, and Missed calls list.

Where to Find More Information

  • Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide

  • Cisco IP Phone 6800 Series Multiplatform Phones User Guide

Support Both Executive and Assistant Roles for a User


Note

This feature is only available for the Cisco IP Phone 6871 Multiplatform Phones.


You can set the preference for the executive-assistant role that the phone selects. The preference setting on the phone and the role relationship setting on the BroadWorks can finally determine the actual role for the phone.

The phone can determine its role even when it retrieves both roles from the BroadWorks server.

To enable this feature, you can use the Executive Assistant Role field under the Executive Assistant section from Voice > Phone.

Where to Find More Information

  • Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide

  • Cisco IP Phone 6800 Series Multiplatform Phones User Guide

Synchronization of Call Waiting and Anonymous Call Rejection

You can enable synchronization of the Call Waiting and Anonymous Call Rejection functions between a specific line and a BroadSoft server. When enabled, the line gets the latest status of the functions from the BroadSoft server, and the line can put the setting of the functions to the BroadSoft server. For example, if the functions are disabled on the BroadSoft server, the functions don't work on the line. If the user enables or disables the functions on the line, the setting modifies the status of the functions on the BroadSoft server.

The setting of the synchronization is only available for specific lines. The priority of the synchronized functions is higher than the local call waiting (CW Setting) and anonymous call blocking (Block ANC Setting) functions. The settings of the local functions are under the Supplementary Services section from Voice > User of the phone administration web page.

To enable synchronization of Call Waiting between a line and an XSI service, use the Call Waiting Enable field under the XSI Line Service section from Voice > Ext (n) of the phone administration web page.

To enable synchronization of Anonymous Call Rejection between a line and an XSI service, use the Block Anonymous Call Enable field under the XSI Line Service section from Voice > Ext (n) of the phone administration web page.

Where to Find More Information

  • Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide

  • Cisco IP Phone 6800 Series Multiplatform Phones User Guide

Unavailable Text Box of Agent Status Control

This feature enables you to control the availability of the Unavailable menu text box of the agent status on the phone. To control the display of this text box for each line, use the Unavailable Reason Code Enable parameter on the Voice > Ext(n) tab of the phone administration web page. Set the parameter to No to hide the Unavailable menu text box.

Where to Find More Information

  • Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide

  • Cisco IP Phone 6800 Series Multiplatform Phones User Guide

Upgrade the Firmware

You can upgrade the phone firmware with TFTP, HTTP, or HTTPS. After the upgrade completes, the phone reboots automatically.

Procedure


Step 1

Click this link:

https://software.cisco.com/download/home/286318380

On the Software Download web page that is displayed, ensure that IP Phone 6800 Series with Multiplatform Firmware is selected in the middle pane.

Step 2

Select your phone model in the right pane.

Step 3

On the next page that is displayed, select Multiplatform Firmware.

Step 4

On the next page that is displayed, select 11.3.3 in the All Releases > MPPv11 folder.

Step 5

(Optional) Place your mouse pointer on the file name to see the file details and checksum values.

Step 6

Download the corresponding file.

  • 6821: cmterm-6821.11-3-3MPP0001-377_REL.zip

  • Other phones in 6800 series: cmterm-68xx.11-3-3MPP0001-377_REL.zip

Step 7

Click Accept License Agreement.

Step 8

Unzip the file and place the files in the appropriate location on your upgrade server.

The appropriate location is the TFTP, HTTP, or HTTPS download folder, depending on the protocol that you want to use for the upgrade.

Step 9

Upgrade the phone firmware with one of these methods.

  • Upgrade the phone firmware from the phone administration web page:

    1. On the phone administration web page, go to Admin Login > Advanced, Voice > Provisioning > Firmware Upgrade.

    2. In the Upgrade Rule field, enter the load file URL as described below.

      Load file URL format:

      <upgrade protocol>://<upgrade server ip address>[:<port>]>/<path>/<file name>.loads

      Examples:

      • 6821:

        https://10.73.10.223/firmware/sip6821.11-3-3MPP0001-377.loads

      • Other phones in 6800 series:

        https://10.73.10.223/firmware/sip68xx.11-3-3MPP0001-377.loads

    3. Click Submit All Changes.

  • Upgrade the phone firmware directly from your web browser:

    In the address bar of your web browser, enter the phone upgrade URL as described below.

    Phone upgrade URL format:

    <phone protocol>://<phone ip address[:port]>/admin/upgrade?<load file URL>

    Load file URL format:

    <upgrade protocol>://<upgrade server ip address>[:<port>]>/<path>/<file name>.loads

    Examples:

    • 6821:

      https://10.74.10.225/admin/upgrade?https://10.73.10.223/firmware/sip6821.11-3-3MPP0001-377.loads

    • Other phones in 6800 series:

      https://10.74.10.225/admin/upgrade?https://10.73.10.223/firmware/sip68xx.11-3-3MPP0001-377.loads

Note 

Specify the <file name>.loads file in the URL. The <file name>.zip file contains other files.


Limitations and Restrictions

Phone Behavior During Times of Network Congestion

  • Administrative tasks, such as an internal port scan or security scan

  • Attacks that occur on your network, such as a Denial of Service attack

Caveats

View Caveats

You can search for caveats (bugs) with the Cisco Bug Search tool.

Known caveats are graded according to severity level, and are either open or resolved.

Before you begin

You have your Cisco.com user ID and password.

Procedure


Step 1

Step 2

Click one of the following links:

Step 3

When prompted, log in with your Cisco.com user ID and password.

Step 4

(Optional) For information about a specific caveat, enter the bug ID number (CSCxxnnnnn) in the Search for field, and press Enter.


Open Caveats

The following list contains the severity 1, 2, and 3 defects that are open for the Cisco IP Phone 6800 Series Multiplatform Phones that use Firmware Release 11.3(3).

For more information about an individual defect, you can access the online history for the defect by accessing the Bug Search tool and entering the Identifier (CSCxxnnnnn). You must be a registered Cisco.com user to access this defect information.

Because the defect status continually changes, the list reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of the resolved defects or to view specific bugs, access the Bug Search Toolkit as described in the View Caveats.

  • CSCvv21588 6821/7811/7832: PSK labels for Extend PSK functionality feature are truncated

  • CSCvw82717 MPP phones - SBC is rejecting a specific line-seize SIP SUBSCRIBE

  • CSCvv20301 POR: Not all characters are shown in the character preview pop-up

  • CSCvv51309 MPP software is not completing the ICE procedures when placing a call to L2SIP

  • CSCvw21396 ICE, Offer not having ICE candidates should be handled

  • CSCvw42896 Phone can scan out the hidden SSID and appears in the scan list as a messy code

  • CSCvw56643 Will not get the new IP address after changing the VLAN of the switch port

  • CSCvw72979 Phone will show the call center softkey after answer executive or call forward call.

  • CSCvw87814 Dropped Media from ICE enabled Device on Non ICE Call Path

  • CSCvx05369 Add directories shortcut key to kem,it will work slowly after reboot

  • CSCvx05499 Two "Anonymous" were shown on LCD when shareline reiceving anonymous calls

  • CSCvx08073 BS DIR - can't search name containing the non ASCII char like ä

  • CSCvx13295 xmpp ping error will not trigger failover

Resolved Caveats

The following list contains the severity 1, 2, and 3 defects that are resolved for the Cisco IP Phone 6800 Series Multiplatform Phones that use Firmware Release 11.3(3).

For more information about an individual defect, you can access the online history for the defect by accessing the Bug Search tool and entering the Identifier (CSCxxnnnnn). You must be a registered Cisco.com user to access this defect information.

Because the defect status continually changes, the list reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of the resolved defects or to view specific bugs, access the Bug Search Toolkit as described in the View Caveats.

  • CSCvs44677 Linux Kernel vcs_write Write Access Prevention Vulnerability

  • CSCvr77995 Jabra Engage 75 headset does not work well if connect it via USB interface

  • CSCvs12586 6851 Not Getting Correct IP address on SG350X Switch

  • CSCvr83686 After upgrade to new load, 5xx headsets will not auto-reconnect to 6871

  • CSCvr91970 6871 Date is truncated if icons of headset upgrading and secured lock are displayed at the same time

  • CSCvs08547 Date format selection does not apply to phone screensaver

  • CSCvt06293 Linux Kernel vc_do_resize Function Use-After-Free Vulnerability

  • CSCvs35095 Linux Kernel i2400m_op_rfkill_sw_toggle() Function Memory Leak Denial of Service Vulnerability

  • CSCvs35122 Linux Kernel ath9k_wmi_cmd() Function Memory Leak Denial of Service Vulnerability

  • CSCvu66528 Multiple Vulnerabilities in glibc