First Published: November 25, 2019

Release Notes

Use these release notes with Cisco IP Phone 6871 Multiplatform Phones running SIP Firmware Release 11.3(1).

The following table describes the phone requirements.

Phone

Support Requirements

Cisco IP Phone 6871 Multiplatform Phones

BroadSoft BroadWorks 22.0

MetaSphere CFS version 9.5

Asterisk 11.0

Cisco IP Phone 6871 Multiplatform Phones

The Cisco IP Phone 6871 Multiplatform Phones is a new addition to the Cisco IP Phone 6800 Series Multiplatform Phones. Here are some of the important features:

  • Support for six lines

  • 480 x 272 pixel, high resolution color LCD display

  • Built-in 10/100/1000M switch

  • Supports IPv4 and IPv6

  • Powered by 802.3af PoE class 3 or an optional 5V DC power adapter

  • A USB port supporting Cisco Headset 500 Series

For detailed specifications, see the product datasheet, located here: https://www.cisco.com/c/en/us/products/collaboration-endpoints/ip-phone-6800-series-multiplatform-firmware/datasheet-listing.html

Where to Find More Information

  • Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide

  • Cisco IP Phone 6800 Series Multiplatform Phones User Guide

  • Cisco IP Phone 6871 Multiplatform Phones Quick Start Guide

Upgrade the Firmware

You can upgrade the phone firmware with TFTP, HTTP, or HTTPS. After the upgrade completes, the phone reboots automatically.

Procedure

Step 1

Click this link:

https://software.cisco.com/download/home/286318380

On the Software Download web page that is displayed, ensure that IP Phone 6800 Series with Multiplatform Firmware is selected in the middle pane.

Step 2

Select your phone model in the right pane.
Step 3

On the next page that is displayed, select Multiplatform Firmware.

Step 4

Under Latest Release, select 11.3.1.

Step 5

(Optional) Place your mouse pointer on the file name to see the file details and checksum values.
Step 6

Download the file cmterm-68xx.11-3-1MPP-697_REL.zip.

Step 7

Click Accept License Agreement.

Step 8

Unzip the file and place the files in the appropriate location on your upgrade server.

The appropriate location is the TFTP, HTTP, or HTTPS download folder, depending on the protocol that you want to use for the upgrade.

Step 9

Upgrade the phone firmware with one of these methods.

  • Upgrade the phone firmware from the phone administration web page:

    1. On the phone administration web page, go to Admin Login > Advanced, Voice > Provisioning > Firmware Upgrade.

    2. In the Upgrade Rule field, enter the load file URL as described below.

      Load file URL format:

      <upgrade protocol>://<upgrade server ip address>[:<port>]>/<path>/<file name>.loads

      Examples:

      https://10.73.10.223/firmware/sip68xx.11-3-1MPP-697.loads

    3. Click Submit All Changes.

  • Upgrade the phone firmware directly from your web browser:

    In the address bar of your web browser, enter the phone upgrade URL as described below.

    Phone upgrade URL format:

    <phone protocol>://<phone ip address[:port]>/admin/upgrade?<load file URL>

    Load file URL format:

    <upgrade protocol>://<upgrade server ip address>[:<port>]>/<path>/<file name>.loads

    Examples:

    https://10.74.10.225/admin/upgrade?https://10.73.10.223/firmware/sip68xx.11-3-1MPP-697.loads

Note 

Specify the <file name>.loads file in the URL. The <file name>.zip file contains other files.

Limitations and Restrictions

Phone Behavior During Times of Network Congestion

Anything that degrades network performance can affect phone audio and, in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:

  • Administrative tasks, such as an internal port scan or security scan

  • Attacks that occur on your network, such as a Denial of Service attack

Caveats

View Caveats

You can search for caveats (bugs) with the Cisco Bug Search tool.

Known caveats are graded according to severity level, and are either open or resolved.

Before you begin

You have your Cisco.com user ID and password.

Procedure

Step 1

Click one of the following links:
Step 2

When prompted, log in with your Cisco.com user ID and password.
Step 3

(Optional) For information about a specific caveat, enter the bug ID number (CSCxxnnnnn) in the Search for field, and press Enter.

Open Caveats

The following list contains the severity 1, 2, and 3 defects that are open for the Cisco IP Phone 6871 Multiplatform Phones that use Firmware Release 11.3(1).

For more information about an individual defect, you can access the online history for the defect by accessing the Bug Search tool and entering the Identifier (CSCxxnnnnn). You must be a registered Cisco.com user to access this defect information.

Because the defect status continually changes, the list reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of the resolved defects or to view specific bugs, access the Bug Search Toolkit as described in View Caveats.

  • CSCvo26146 Enable/Disable Vertical Service Activation Codes toggle button addition

  • CSCvq29352 Change audio path from headset to speaker when playing dial tone,will hear burst sound

  • CSCvr14202 Phone would not register after switch back from static ipv6 to DHCP ipv6

  • CSCvr38502 Profile account setup toast does not work with provisioning on LCD

  • CSCvr64226 All the lines' call logs will be deleted when select a line and press Delete All

  • CSCvr64429 Slight Echo is heard when calling using handset

  • CSCvr76623 CP-7841-3PCC-K9= Conference URI not working

  • CSCvr77995 Jabra Engage 75 headset does not work well if connect it via USB interface

  • CSCvr83686 After upgrade to new load, DDP will not auto-reconnect to 6871

  • CSCvr86286 Remote SDK: WebSocket Control Server URL field does not honor HTTP/1.0 Redirects

  • CSCvr86301 Remote SDK: WebSocket Control Server URL waits 10 seconds after HTTP 401 Challenge

  • CSCvr87292 Failed to answer the paging call after make paging call with headset button

  • CSCvr91877 Headset Status shows upgrading even if headset upgrade successfully

  • CSCvr91970 6871 Date is truncated if icons of headset upgrading and secured lock are displayed at the same time

  • CSCvr94049 Extra char is displayed at the end of cached DNS result in syslog

Resolved Caveats

There is no resolved caveat for the Cisco IP Phone 6871 Multiplatform Phones.