Cisco IP Phone 6800 Series Multiplatform Phones Release Notes for Firmware Release 11.0(2)

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Updated:December 15, 2017

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Cisco IP Phone 6800 Series Multiplatform Phones Release Notes for Firmware Release 11.0(2)


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Cisco IP Phone 6800 Series Multiplatform Phones Release Notes for Firmware Release 11.0(2)

These release notes support the Cisco IP Phone 6800 Series Multiplatform Phones running SIP Firmware Release 11.0(2).

The following table lists the support and protocol compatibility for the Cisco IP Phones.

Table 1 Cisco IP Phones, Support, and Firmware Release Compatibility

Cisco IP Phone

Protocol

Support Requirements

Cisco IP Phone 6800 Series Multiplatform Phones

SIP

BroadSoft BroadWorks 21.0

Asterisk 13.1

Cisco IP Phone 6800 Series Multiplatform Phones Introduction

The Cisco IP Phone 6800 Series Multiplatform Phones deliver easy-to-use, highly-secure voice communications.

Figure 1. Cisco IP Phone 6800 Series Multiplatform Phones

Table 2 Cisco IP Phone 6800 Series Multiplatform Phones Major Features

Features

6841

6851

Screen

Greyscale, with backlight

Greyscale, with backlight

Lines

4

4

Fixed feature keys

9

9

Power over Ethernet (PoE)

Not supported

Supported

Electronic Hookswitch Headset support

Not supported

Supported

Related Documentation

Use the following sections to obtain related information.

Cisco IP Phone 6800 Series Documentation

Refer to publications that are specific to your language, phone model, and multiplatform firmware release. Navigate from this documentation URL:

https:/​/​www.cisco.com/​c/​en/​us/​products/​collaboration-endpoints/​ip-phone-6800-series-multiplatform-firmware/​index.html

Installation

Upgrade Firmware

The Cisco IP Phone 6800 Series Multiplatform Phones supports a single image upgrade by TFTP, HTTP, or HTTPS.

After the firmware upgrade completes, the phone reboots automatically.

Procedure
    Step 1   Go to the following URL:

    https:/​/​software.cisco.com/​download/​navigator.html?mdfid=286318380&i=rm

    Step 2   Choose IP Phones 6800 Series with Multiplatform Firmware.
    Step 3   Choose your phone model.
    Step 4   Choose Multiplatform Firmware.
    Step 5   In the Latest Releases folder, choose 11.0(2).
    Step 6   Download the file cmterm-68xx.11-0-2MPP-98_REL.zip.
    Step 7   Unzip the files.
    Step 8   Put the files on the tftp, http, or https download directory.
    Step 9   Configure the Upgrade Rule on the Provisioning tab in the web page with the valid URL. The format is <schema>://<serv_ip[:port]>/<filepath>/sipxxx.loads

    The third-party call control can also upgrade via a URL in the web browser <schema>://<serv_ip[:port]>/<filepath>/sipxxx.loads

    Example

    http://10.74.10.225/firmware/sip68xx.11-0-2MPP-98.loads

    Note   

    You must use the loads file in the URL. The zip file contains other files.

    Limitations and Restrictions

    Phone Behavior During Times of Network Congestion

    Anything that degrades network performance can affect phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:

    • Administrative tasks, such as an internal port scan or security scan

    • Attacks that occur on your network, such as a Denial of Service attack

    Caller Identification and Other Phone Functions

    Caller identification or other phone functions have not been verified with third-party applications for the visually or hearing impaired.

    Caveats

    Access Cisco Bug Search

    Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:

    • All severity level 1 or 2 bugs

    • Significant severity level 3 bugs

    You can search for problems by using Cisco Bug Search.

    Before You Begin

    To access Cisco Bug Search, you need the following items:

    • Internet connection

    • Web browser

    • Cisco.com user ID and password

    Procedure
      Step 1   To access Cisco Bug Search, go to:

      https:/​/​tools.cisco.com/​bugsearch

      Step 2   Log in with your Cisco.com user ID and password.
      Step 3   To look for information about a specific problem, enter the bug ID number in the Search for field, then press Enter.

      Open Caveats

      The following list contains defects that are open for the Cisco IP Phone 6800 Series Multiplatform Phones for Firmware Release 11.0(2).

      For more information about an individual defect, you can access the online record for the defect by accessing the Bug Search tool and entering the Identifier. You must be a registered Cisco.com user to access this online information.

      Note

      A registered cisco.com user ID is required to access this information online.

      Because defect status continually changes, the list reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of resolved defects, access the Bug Search tool as described in Access Cisco Bug Search.

      • CSCvg63336 Multiple Vulnerabilities in glibc

      Documentation, Service Requests, and Additional Information

      For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

      http:/​/​www.cisco.com/​c/​en/​us/​td/​docs/​general/​whatsnew/​whatsnew.html

      Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.

      Copyright © 2017, Cisco Systems, Inc. All rights reserved.

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