Table Of Contents
Cisco Unified IP Phones 8961, 9951, and 9971 (SIP) Release Notes for Firmware Release 9.2(2)SR1
Installing Cisco Unified Communications Manager
Cisco Unified IP Phones 8900 and 9900 Series Compatibility with Cisco Unified Communications Manager
Installing Firmware Release 9.2(2)SR1 for SIP
Cisco Unified Video Camera Firmware
Using a Plantronics Audio 615M Headset with the Cisco Unified IP Phone 8961
Using the Plantronics CS50 USB Headset with the Cisco Unified IP Color Key Expansion Module
One-Way Video Calls for the Cisco Unified IP Phone
Cisco Unified IP Phones 9951 and 9971 Power Negotiation when Using a Video Camera
Tracking the Cisco Unified IP Phone 9971 Using Cisco Emergency Responder
Cisco Virtualization Experience Client (VXC) 2100
Obtaining Documentation and Submitting a Service Request
Cisco Unified IP Phones 8961, 9951, and 9971 (SIP) Release Notes for Firmware Release 9.2(2)SR1
Published: October 31, 2011Use these release notes with a Cisco Unified IP Phone running SIP Firmware Release 9.2(2)SR1. This version of Firmware Release 9.2(2)SR1 is compatible with Cisco Unified Communications Manager (Unified CM) 7.1(5) and later.
Contents
These release notes provide the following information. You might need to notify your users about some of the information provided in this document.
Related Documentation
Cisco Unified IP Phones 9951 and 9971 Documentation
See the publications that are specific to your language, phone model, and Cisco Unified Communications Manager release. Navigate from the following documentation URL:
http://www.cisco.com/en/US/products/ps10453/tsd_products_support_series_home.html
Cisco Unified IP Phone 8961 Documentation
See the publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:
http://www.cisco.com/en/US/products/ps10451/tsd_products_support_maintain_and_operate.html
Cisco Unified Communications Manager Documentation
See the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Cisco Unified Communications Manager Business Edition Documentation
See the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:
http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html
Installation Notes
This section contains these sections:
•
Installing Cisco Unified Communications Manager
•
Installing Firmware Release 9.2(2)SR1 for SIP
•
Cisco Unified IP Phones 8900 and 9900 Series Compatibility with Cisco Unified Communications Manager
Installing Cisco Unified Communications Manager
Cisco Unified Communications Manager (Unified CM) 7.1(5) or later is required for use with the Cisco Unified IP Phones 8900 and 9900 Series. Before using one of these Cisco Unified IP Phones with Unified CM, you must install Unified CM 7.1(5) or later on all Unified CM servers in the cluster.
To download and install the latest firmware version, see the installation and upgrade guides for Cisco Unified Communications Manager.
Cisco Unified IP Phones 8900 and 9900 Series Compatibility with Cisco Unified Communications Manager
You can research Cisco Unified IP Phones 8900 and 9900 Series compatibility with Cisco Unified Communications Manager releases by using the Cisco Unified Communications Compatibility Tool at the following URL:
http://tools.cisco.com/ITDIT/vtgsca/VTGServlet
Go to the preceding URL, select the firmware release and then search the compatibility tool window to find a specific Cisco Unified IP Phone, including the following:
•
Cisco Unified IP Phone 8961
•
Cisco Unified IP Phone 9951
•
Cisco Unified IP Phone 9971
Installing Firmware Release 9.2(2)SR1 for SIP
To download and install the phone firmware, follow these steps:
Procedure
Step 1
Go to the following URL:
http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240.
Step 2
Sign in to the Tools & Resources > Download Software page.
Step 3
Click + and choose the IP Telephony folder.
Step 4
Click + and choose the IP Phones folder.
Step 5
Choose Cisco Unified IP Phones 9900 Series or Cisco Unified IP Phones 8900 Series.
Step 6
Choose your phone type.
Step 7
In the Latest Releases folder, choose 9.2(2)SR1.
Step 8
Select one of the following firmware files, click the Download Now or Add to cart button, and follow the prompts:
•
cmterm-8961.9-2-2SR1.cop.sgn
•
cmterm-9951.9-2-2SR1.cop.sgn
•
cmterm-9971.9-2-2SR1.cop.sgn
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Note
If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.
Step 9
Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:
•
cmterm-8961.9-2-2SR1-readme.html
•
cmterm-9951.9-2-2SR1-readme.html
•
cmterm-9971.9-2-2SR1-readme.html
Step 10
Follow the instructions in the readme file to install the firmware.
Installing Firmware Zip Files
If a Cisco Unified Communications Manager is not available to load the installer program, the following zip files are available to load the firmware. Go to Step 1 and follow the first seven steps.
•
cmterm-8961.9-2-2SR1.zip
•
cmterm-9951.9-2-2SR1.zip
•
cmterm-9971.9-2-2SR1.zip
After you unzip the files, you must manually copy them to the directory on the TFTP server. See Cisco Unified Communications Operating System Administration Guide for information about how to manually copy the firmware files to the server.
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Note
Firmware upgrades over the WLAN interface may take longer than upgrades using a wired connection. Upgrade times over the WLAN interface may take more than an hour, depending on the quality and bandwidth of the wireless connection.
Cisco Unified Video Camera Firmware
The Cisco Unified Video Camera is supported on Cisco Unified Communications Manager Versions 7.1(5) and later.
Important Notes
This section contains these topics:
•
Using a Plantronics Audio 615M Headset with the Cisco Unified IP Phone 8961
•
Using the Plantronics CS50 USB Headset with the Cisco Unified IP Color Key Expansion Module
•
One-Way Video Calls for the Cisco Unified IP Phone
•
Cisco Unified IP Phones 9951 and 9971 Power Negotiation when Using a Video Camera
•
Tracking the Cisco Unified IP Phone 9971 Using Cisco Emergency Responder
•
Cisco Virtualization Experience Client (VXC) 2100
Using a Plantronics Audio 615M Headset with the Cisco Unified IP Phone 8961
The Plantronics Audio 615M headset is not compatible with the Cisco Unified IP Phone 8961. You must use an alternate headset type for this IP phone. For more information, see CSCth71104.
Using the Plantronics CS50 USB Headset with the Cisco Unified IP Color Key Expansion Module
The Plantronics CS50 USB headset causes the phone to request power from the switch even though the headset is self-powered. If a second device such as a camera or expansion module is also connected and active on the phone, the power budget may be exceeded and the switch could reject the power request for the headset. In this case, the headset cannot be used.
One-Way Video Calls for the Cisco Unified IP Phone
Due to limitations in the H.264 video signaling standards, Cisco Unified IP Phones 9951 and 9971 may not correctly display video that is received from devices supporting resolutions greater than 640 x 480. In this case, the user will see a black video screen.
To ensure that video from such devices is properly displayed on the IP phone, the best solution is to configure high-definition phones and Cisco Unified IP Phones 8961, 9951, and 9971 into different call regions and limit the video bandwidth to 384 kb/s when calling between regions.
Cisco Unified IP Phones 9951 and 9971 Power Negotiation when Using a Video Camera
An issue (CSCtf09186) with some 802.3af switches results in the Cisco Unified IP Phones 9951 and 9971 being unable to negotiate for the additional power required to operate the IP phone camera. To power the camera, use the Cisco Unified IP Phones 9951 and 9971 Power Negotiation (Enabled/Disabled) parameter to disable the IP phone power negotiation. To disable the Power Negotiation parameter, access the Product Specific Configuration of Cisco Unified Communications Manager 8.5 and later releases. A device pack must be installed to add the configuration parameter to the database for Cisco Unified Communications Manager releases earlier than 8.5. Disabling power negotiation enables the IP phone to power up the camera and to use up to 15.4 watts (the AF maximum) without the need to negotiate with the switch. You must use this workaround until the switch software is updated.
Tracking the Cisco Unified IP Phone 9971 Using Cisco Emergency Responder
You must configure the Cisco Unified IP Phone 9971 in Wi-Fi mode. When using this phone in this mode, you must configure Cisco Emergency Responder appropriately for tracking wireless IP phones. For more information, see Cisco Emergency Responder Administration Guide 8.6.
Cisco Virtualization Experience Client (VXC) 2100
The Cisco Virtualization Experience Client (VXC) 2100 Series are zero clients designed to deliver a user desktop from a centralized host server, providing access to desktop applications as if they were available locally. The Cisco VXC 2100 series attaches to the Cisco Unified IP Phones 8961, 9951, and 9971 through a spine connector cable. For more information, see http://www.cisco.com/en/US/products/ps11499/tsd_products_support_series_home.html.
Caveats
This section contains these topics:
Using Bug Toolkit
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:
•
All severity level 1 or 2 bugs
•
Significant severity level 3 bugs
You can search for problems by using the Cisco Software Bug Toolkit.
To access Bug Toolkit, you need the following items:
•
Internet connection
•
Web browser
•
Cisco.com user ID and password
To use the Software Bug Toolkit, follow these steps:
Procedure
Step 1
To access the Bug Toolkit, go to:
http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.
Step 2
Sign in with your Cisco.com user ID and password.
Step 3
To look for information about a specific problem, enter the bug ID number in the "Search for bug ID" field, then click Go.
Open Caveats
Table 1 lists severity 1, 2, and 3 defects that are open for the Cisco Unified IP Phones that use Firmware Release 9.2(2)SR1.
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL that is shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, Table 1 is a snapshot of the defects that were open at the publication date. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Resolved Caveats
Table 2 lists severity 1, 2, and 3 defects that are resolved for the Cisco Unified IP Phones using Firmware Release 9.2(2)SR1.
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, Table 2 is a snapshot of the defects that were open at the publication date. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.
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