Contents

• Introduction
• Related Documentation
• Cisco Unified IP Conference Phone 8831 Documentation
• Cisco Unified Communications Manager Documentation
• New and Changed Features
• Features Available with the Firmware Release
• Cisco Unified IP Conference Phone 8831NR
• Installation
• Installation Requirements
• Upgrade from 9.3(3) to 10.3(1)SR3
• Upgrade from 10.3(1) to 10.3(1)SR3
• Upgrade from 9.3(3) to 10.3(1)SR3 with Zip Files
• Upgrade from 10.3(1) to 10.3(1)SR3 with Zip Files
• Limitations and Restrictions
• Firmware Downgrade Limitation
• Phone Behavior During Times of Network Congestion
• Health-Care Environment Use
• View Caveats
• Cisco Unified Communication Manager Public Keys
• Unified Communications Manager Endpoints Locale Installer
• Cisco IP Phone Documentation Updates on Cisco Unified Communications Manager
• Cisco IP Phone Firmware Support Policy
• Documentation, Service Requests, and Additional Information

First Published: August 10, 2016

Last Updated: October 13, 2016

Introduction

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These release notes support the Cisco Unified IP Conference Phone 8831 and 8831NR running SIP Firmware Release 10.3(1)SR3.

The following table lists the support and protocol compatibility for the Cisco IP Phones.

Table 1 Cisco IP Phones, Support, and Firmware Release Compatibility

Cisco IP Phone	Protocol	Support Requirements
Cisco Unified IP Conference Phone 8831	SIP	Cisco Unified Communications Manager 7.1(5) and later Cisco Business Edition 3000 8.6(1) and later Cisco Business Edition 6000 8.6(5) and later Cisco Unified Communications Manager Express 10.0 and later; on IOS, release 15.4(1)T or later Cisco Hosted Collaboration Solution 8.6(2) and later
Cisco Unified IP Conference Phone 8831NR	SIP	Cisco Unified Communications Manager 7.1(5) and later Cisco Business Edition 3000 8.6(1) and later Cisco Business Edition 6000 8.6(5) and later Cisco Unified Communications Manager Express 10.0 and later; on IOS, release 15.4(1)T or later Cisco Hosted Collaboration Solution 8.6(2) and later Minimum firmware release: 10.3(1)SR3

Related Documentation

Use the following sections to obtain related information.

Cisco Unified IP Conference Phone 8831 Documentation

Refer to publications that are specific to your language, phone model, and call control system. Navigate from the following documentation URL:

http:/​/​www.cisco.com/​c/​en/​us/​support/​collaboration-endpoints/​unified-ip-phone-8800-series/​tsd-products-support-series-home.html

Cisco Unified Communications Manager Documentation

See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http:/​/​www.cisco.com/​c/​en/​us/​support/​unified-communications/​unified-communications-manager-callmanager/​tsd-products-support-series-home.html

New and Changed Features

The following sections describe the features that are new or have changed in this release.

Note	Some features may require the installation of a Cisco Unified Communications Manager Device Package. Failure to install the Device Package before the phone firmware upgrade may render the phones unusable.

Features Available with the Firmware Release

The following sections describe the features available with the Firmware Release.

Cisco Unified IP Conference Phone 8831NR

Firmware Release 10.3(1)SR3 introduces support for the Cisco Unified IP Conference Phone 8831NR. This phone provides the same features as the Cisco Unified IP Conference Phone 8831, with the exception that the phone does not support the wireless microphones.

The Cisco Unified IP Conference Phone 8831NR uses a special firmware load. After you install the special firmware load, the DECT radio is permanently disabled and can't be turned on by a future firmware upgrade.

Where to Find More Information

• Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide for Cisco Unified Communications Manager

• Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager

Installation

When you install the 10.3(1)SR3 firmware, the steps you follow depend on the firmware version on your phone.

If you have 9.3(3) or 9.3(3)ES9:

You need to install an interim firmware load before you install the 10.3(1)SR3 firmware.

If you have 10.3(1), 10.3(1)SR1, or 10.3(1)SR2:

You can directly upgrade to 10.3(1)SR3

Installation Requirements

Before you install the firmware release, you must ensure that your Cisco Unified Communications Manager is running the latest device pack.

Note	If your Cisco Unified Communications Manager does not have the required device pack to support this firmware release, the firmware may not work correctly.

For information on the Cisco Unified Communications Manager Device Packs, see http:/​/​www.cisco.com/​c/​en/​us/​td/​docs/​voice_ip_comm/​cucm/​compat/​devpack_​comp_​mtx.html.

Upgrade from 9.3(3) to 10.3(1)SR3

If your Cisco Unified IP Conference Phone 8831 is running Firmware Release 9.3(3) or 9.3(3)SE9, use these upgrade instructions. You must upgrade the phone from 9.3(3) to 10.3(1) and then apply the 10.3(1)SR3 load.

Currently, the Cisco Unified IP Conference Phone 8831NR firmware load is not available on Cisco.com. Contact Cisco TAC for assistance.

Note	The Cisco Unified IP Conference Phone 8831NR firmware load permanently disables the DECT radio. After the DECT radio is disabled, the radio can't be turned on by a future firmware upgrade.

Before You Begin

Before using Cisco Unified IP Phone Firmware Release 10.3(1)SR3 with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

Procedure

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Step 1	Go to the following URL: http:/​/​www.cisco.com/​cisco/​software/​navigator.html?mdfid=268437892&flowid=5293
Step 2	Choose Cisco Unified IP Phones 8800 Series.
Step 3	Choose Cisco Unified IP Conference Phone 8831.
Step 4	Choose Session Initiation Protocol (SIP) Software.
Step 5	In the All Releases folder, expand the SIPv.10 folder and choose 10.3(1).
Step 6	Select the file cmterm-8831-sip.9-3-3-TO-10-3-1-v2.cop.sgn, click the Download Now or Add to cart button, and follow the prompts. Note    If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.
Step 7	Click the + next to the firmware filename in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware: cmterm-8831-sip.9-3-3-TO-10-3-1-v2-readme.html
Step 8	Follow the instructions in the readme file to install the firmware.
Step 9	Return to the firmware download page.
Step 10	In the Latest Releases folder, choose 10.3(1)SR3.
Step 11	Select the required region-specific file as described in the following table, click the Download Now or Add to cart button, and follow the prompts. Table 2 Wireless Microphone Regions and Firmware Loads Region Region-Specific Firmware North America cmterm-8831-sip.10-3-1SR3-4-NA.cop.sgn Europe cmterm-8831-sip.10-3-1SR3-4-EU.cop.sgn Latin America cmterm-8831-sip.10-3-1SR3-4-LA.cop.sgn Brazil cmterm-8831-sip.10-3-1SR3-4-BR.cop.sgn Taiwan cmterm-8831-sip.10-3-1SR3-4-TW.cop.sgn Japan cmterm-8831-sip.10-3-1SR3-4-JP.cop.sgn Note    If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.
Step 12	Click the + next to the firmware filename in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware.
Step 13	If the Cisco Unified Communications Manager Device Pack to support this release is not available, download the file cmterm-8831-QED-1031-4.k3.cop.sgn and install it on the Cisco Unified Communications Manager.
Step 14	Follow the instructions in the readme file to install the firmware.

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Upgrade from 10.3(1) to 10.3(1)SR3

If your Cisco Unified IP Conference Phone 8831 is running Firmware Release 10.3(1), 10.3(1)SR1, or 10.3(1)SR2, use this set of upgrade instructions.

Currently, the Cisco Unified IP Conference Phone 8831NR firmware load is not available on Cisco.com. Contact Cisco TAC for assistance.

Note	The Cisco Unified IP Conference Phone 8831NR firmware load permanently disables the DECT radio. After the DECT radio is disabled, the radio can't be turned on by a future firmware upgrade.

Before You Begin

Before using Cisco Unified IP Phone Firmware Release 10.3(1)SR3 with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

Procedure

---

Step 1	Go to the following URL: http:/​/​www.cisco.com/​cisco/​software/​navigator.html?mdfid=268437892&flowid=5293
Step 2	Choose Cisco Unified IP Phones 8800 Series.
Step 3	Choose Cisco Unified IP Conference Phone 8831.
Step 4	Choose Session Initiation Protocol (SIP) Software.
Step 5	In the Latest Releases folder, choose 10.3(1)SR3.
Step 6	Select the required region-specific file as described in the following table, click the Download Now or Add to cart button, and follow the prompts. Table 3 Wireless Microphone Regions and Firmware Loads Region Region-Specific Firmware North America cmterm-8831-sip.10-3-1SR3-4-NA.cop.sgn Europe cmterm-8831-sip.10-3-1SR3-4-EU.cop.sgn Latin America cmterm-8831-sip.10-3-1SR3-4-LA.cop.sgn Brazil cmterm-8831-sip.10-3-1SR3-4-BR.cop.sgn Taiwan cmterm-8831-sip.10-3-1SR3-4-TW.cop.sgn Japan cmterm-8831-sip.10-3-1SR3-4-JP.cop.sgn Note    If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.
Step 7	Click the + next to the firmware filename in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware: cmterm-8831-sip.10-3-1SR3-4-readme.html
Step 8	Follow the instructions in the readme file to install the firmware.
Step 9	If the Cisco Unified Communications Manager Device Pack to support this release is not available, download the file cmterm-8831-QED-1031-4.k3.cop.sgn and install it on the Cisco Unified Communications Manager.
Step 10	Follow the instructions in the readme file to install the firmware.

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Upgrade from 9.3(3) to 10.3(1)SR3 with Zip Files

If a Cisco Unified Communications Manager is not available to load the installer, you can use a .zip file to load the firmware.

If your Cisco Unified IP Conference Phone 8831 is running Firmware Release 9.3(3) or 9.3(3)SE9, use these upgrade instructions. You must upgrade the phone from 9.3(3) to 10.3(1) and then apply the 10.3(1)SR3 load.

Currently, the Cisco Unified IP Conference Phone 8831NR firmware load is not available on Cisco.com. Contact Cisco TAC for assistance.

Note	The Cisco Unified IP Conference Phone 8831NR firmware load permanently disables the DECT radio. After the DECT radio is disabled, the radio can't be turned on by a future firmware upgrade.

Before You Begin

Before using Cisco Unified IP Phone Firmware Release 10.3(1)SR3 with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

Procedure

---

Step 1	Go to the following URL: http:/​/​www.cisco.com/​cisco/​software/​navigator.html?mdfid=268437892&flowid=5293
Step 2	Choose Cisco Unified IP Phones 8800 Series.
Step 3	Choose Cisco Unified IP Conference Phone 8831.
Step 4	Choose Session Initiation Protocol (SIP) Software.
Step 5	In the All Releases folder, expand the SIPv.10 folder and choose 10.3(1).
Step 6	Select the file cmterm-8831-sip.9-3-3-TO-10-3-1-v2.zip, click the Download Now or Add to cart button, and follow the prompts. Note    If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.
Step 7	Click the + next to the firmware filename in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware: cmterm-8831-sip.9-3-3-TO-10-3-1-v2-readme.html
Step 8	Follow the instructions in the readme file to install the firmware.
Step 9	Return to the firmware download page.
Step 10	In the Latest Releases folder, choose 10.3(1)SR3.
Step 11	Select the required region-specific file as described in the following table, click the Download Now or Add to cart button, and follow the prompts. Table 4 Wireless Microphone Regions and Firmware Loads Region Region-Specific Firmware North America cmterm-8831-sip.10-3-1SR3-4-NA.zip Europe cmterm-8831-sip.10-3-1SR3-4-EU.zip Latin America cmterm-8831-sip.10-3-1SR3-4-LA.zip Brazil cmterm-8831-sip.10-3-1SR3-4-BR.zip Taiwan cmterm-8831-sip.10-3-1SR3-4-TW.zip Japan cmterm-8831-sip.10-3-1SR3-4-JP.zip Note    If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.
Step 12	Click the + next to the firmware filename in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware.
Step 13	Unzip the files.
Step 14	Manually copy the unzipped files to the directory on the TFTP server. See Cisco Unified Communications Operating System Administration Guide for information about how to manually copy the firmware files to the server.
Step 15	If the Cisco Unified Communications Manager Device Pack to support this release is not available, download the file cmterm-8831-QED-1031-4.k3.cop.sgn and install it on the Cisco Unified Communications Manager.

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Upgrade from 10.3(1) to 10.3(1)SR3 with Zip Files

If a Cisco Unified Communications Manager is not available to load the installer, you can use a .zip file to load the firmware.

If your Cisco Unified IP Conference Phone 8831 is running Firmware Release 10.3(1), 10.3(1)SR1, or 10.3(1)SR2, use this set of upgrade instructions.

Currently, the Cisco Unified IP Conference Phone 8831NR firmware load is not available on Cisco.com. Contact Cisco TAC for assistance.

Note	The Cisco Unified IP Conference Phone 8831NR firmware load permanently disables the DECT radio. After the DECT radio is disabled, the radio can't be turned on by a future firmware upgrade.

Before You Begin

Before using Cisco Unified IP Phone Firmware Release 10.3(1)SR3 with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

Procedure

---

Step 1	Go to the following URL: http:/​/​www.cisco.com/​cisco/​software/​navigator.html?mdfid=268437892&flowid=5293
Step 2	Choose Cisco Unified IP Phones 8800 Series.
Step 3	Choose Cisco Unified IP Conference Phone 8831.
Step 4	Choose Session Initiation Protocol (SIP) Software.
Step 5	In the Latest Releases folder, choose 10.3(1)SR3.
Step 6	Download the zip file for your region.
Step 7	Unzip the files.
Step 8	Manually copy the unzipped files to the directory on the TFTP server. See Cisco Unified Communications Operating System Administration Guide for information about how to manually copy the firmware files to the server.
Step 9	If the Cisco Unified Communications Manager Device Pack to support this release is not available, download the file cmterm-8831-QED-1031-4.k3.cop.sgn and install it on the Cisco Unified Communications Manager.

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Limitations and Restrictions

Firmware Downgrade Limitation

After you install Firmware Release 10.3(1)SR3 on a conference phone, you cannot downgrade the firmware to a previous version.

Phone Behavior During Times of Network Congestion

Anything that degrades network performance can affect Cisco IP Phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:

• Administrative tasks, such as an internal port scan or security scan

• Attacks that occur on your network, such as a Denial of Service attack

Health-Care Environment Use

This product is not a medical device and uses an unlicensed frequency band that is susceptible to interference from other devices or equipment.

View Caveats

You can search for caveats using the Cisco Bug Search.

Known caveats (bugs) are graded according to severity level, and can be either open or resolved.

Before You Begin

To view caveats, you need the following items:

• Internet connection

• Web browser

• Cisco.com user ID and password

Procedure

---

Step 1	Perform one of the following actions: To find all caveats for this release, use this URL: https:/​/​bst.cloudapps.cisco.com/​bugsearch/​search?kw=customer%20visible%20bug%20for%208831%2010.3(1)SR3&pf=prdNm&sb=anfr&bt=custV To find all open caveats for this release, use this URL: https:/​/​bst.cloudapps.cisco.com/​bugsearch/​search?kw=customer%20visible%20bug%20for%208831%2010.3(1)SR3&pf=prdNm&sb=anfr&sts=open&bt=custV To find all resolved caveats for this release, use this URL: https:/​/​bst.cloudapps.cisco.com/​bugsearch/​search?kw=customer%20visible%20bug%20for%208831%2010.3(1)SR3&pf=prdNm&sb=anfr&sts=fd&bt=custV
Step 2	When prompted, log in with your Cisco.com user ID and password.
Step 3	To look for information about a specific problem, enter the bug ID number in the Search for field, then press Enter.

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Cisco Unified Communication Manager Public Keys

To improve software integrity protection, new public keys are used to sign cop files for Cisco Unified Communications Manager Release 10.0.1 and later. These cop files have "k3" in their name. To install a k3 cop file on a pre-10.0.1 Cisco Unified Communications Manager, consult the README for the ciscocm.version3-keys.cop.sgn to determine if this additional cop file must first be installed on your specific Cisco Unified Communications Manager version. If these keys are not present and are required, you will see the error "The selected file is not valid" when you try to install the software package.

Unified Communications Manager Endpoints Locale Installer

By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP Phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster. The Locale Installer installs the latest translated text for the phone user interface and country-specific phone tones on your system so that they are available for the Cisco IP Phones.

To access the Locale Installer required for a release, access http:/​/​software.cisco.com/​download/​navigator.html?mdfid=286037605&flowid=46245, navigate to your phone model, and select the Unified Communications Manager Endpoints Locale Installer link.

For more information, see the documentation for your particular Cisco Unified Communications Manager release.

Note	The latest Locale Installer may not be immediately available; continue to check the website for updates.

Cisco IP Phone Documentation Updates on Cisco Unified Communications Manager

The Cisco Unified Communications Manager Self Care Portal (Release 10.0 and later) and User Options web pages (Release 9.1 and earlier) provide links to the IP Phone user guides in PDF format. These user guides are stored on the Cisco Unified Communications Manager and are up to date when the Cisco Unified Communications Manager release is first made available to customers.

After a Cisco Unified Communications Manager release, subsequent updates to the user guides appear only on the Cisco website. The phone firmware release notes contain the applicable documentation URLs. In the web pages, updated documents display "Updated" beside the document link.

Note	The Cisco Unified Communications Manager Device Packages and the Unified Communications Manager Endpoints Locale Installer do not update the English user guides on the Cisco Unified Communications Manager.

Administrators and users should check the Cisco website for updated user guides and download the PDF files. Administrators can also make the files available to the users on their company website.

Tip	Administrators may want to bookmark the web pages for the phone models that are deployed in their company and send these URLs to their users.

Cisco IP Phone Firmware Support Policy

For information on the support policy for Cisco IP Phones, see http:/​/​www.cisco.com/​c/​en/​us/​support/​docs/​collaboration-endpoints/​unified-ip-phone-7900-series/​116684-technote-ipphone-00.html.

Documentation, Service Requests, and Additional Information

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http:/​/​www.cisco.com/​c/​en/​us/​td/​docs/​general/​whatsnew/​whatsnew.html

Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.

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