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Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

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Book Title

Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

Chapter Title

Applications

Results

Updated:
July 22, 2016

Chapter: Applications

Applications

Services

Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). The services available for your phone depend on the phone system configuration and the services you are subscribed to. For more information, see your system administrator.

If the system administrator has enabled HTTPS for phone services, a Lock icon displays on the phone screen to indicate if the phone is connected to a service using HTTPS. No icon displays if phone uses HTTP to connect to a service.


Note

The Lock icon displays only after the phone connects to the server using HTTPS.

Access Services

Procedure
    Step 1   Press Applications .
    Step 2   Use the Navigation bar and Select button to scroll and select the service you want to access.
    Step 3   Press the Select softkey, or press Exit to return to the Applications screen.

    Call History

    Call History allows you to view information about the last 150 calls on your phone. A call icon is displayed to indicate the type of call:

    • Received

    • Placed

    • Missed

    The caller ID is displayed with the call icon. If the caller ID is unavailable, then the phone number is displayed. If the phone number is unavailable, then "Unknown" is displayed. All Call History items are integrated into one list and are ordered by time (latest to oldest).


    Note

    Due to display limitations, truncated numbers may appear in the Call History. To view the entire number, click more and Details.

    There is 150 call limit per phone and not per line. For example, if a phone has multiple lines, the 150 call limit is for all lines combined.

    You can sort the Call History list by all lines, each line, or by missed calls. You can also dial a number directly from the Call History list.

    If set up by your administrator, you see icons beside each Call History entry. The icon shows the status - Unknown, Idle, Busy, or DND - of the person who made the call.

    If set up by your administrator, the received and placed calls from shared lines are logged in the Call History. To view all the call history logs, open the Call History screen.

    The phone displays the time duration of placed and received calls in Call History details. If the duration is greater than one hour, the time is displayed in the Hour, Minute, Second (HH:MM:SS) format. If the duration is less than one hour, the time is displayed in the Minute, Second (MM:SS) format.

    If you see two directory numbers (DN) displayed in the Call History details, the call was transferred to you. The first DN is the originator number and the second DN is the number of the person who transferred the call to you.

    View Call History

    Procedure
      Step 1   Press Applications .
      Step 2   Use the Navigation bar and Select button to scroll and select Call History.
      Step 3   Select All Lines or the line that you want to view.
      Step 4   Press to return to the Call History screen.

      View Call Record Details

      Procedure
        Step 1   Press Applications .
        Step 2   Use the Navigation bar and Select button to scroll and select Call History.
        Step 3   Select All Lines or the line that you want to view.
        Step 4   Select a call record and press Details (you may need to press more first).
        Step 5   Press to return to the Call History list.

        Filter Call History

        Procedure
          Step 1   Press Applications .
          Step 2   Use the Navigation bar and Select button to scroll and select Call History.
          Step 3   Select All Lines or the line that you want to view.
          Step 4   To sort by missed calls for the selected line, press Missed Calls.
          Step 5   To view all calls in the Call History list, press All Calls.
          Step 6   Press to return to the Call History screen.

          Dial From Call History

          Procedure
            Step 1   Press Applications .
            Step 2   Use the Navigation bar and Select button to scroll and select Call History.
            Step 3   Select All Lines or the line that you want to view.
            Step 4   From the Call History list, select the call you want to dial and perform one of the following actions:

            • Press Call.

            • Press the line key.

            • Pick up the handset.

            • Press the speakerphone or headset button.

            Edit Phone Number

            Procedure
              Step 1   Press Applications .
              Step 2   Use the Navigation bar and Select button to scroll and select Call History.
              Step 3   Select All Lines or the line that you want to view.
              Step 4   Select the call you want to edit.
              Step 5   Press EditDial (you may need to press more first).
              Step 6   Press >> to move the cursor to the right and press << to move the cursor to the left.
              Step 7   Press to delete numbers.
              Step 8   Press Dial to dial the edited number (you may need to press more first).
              Step 9   Press to return to the Call History list.

              Clear Call History

              Procedure
                Step 1   Press Applications .
                Step 2   Use the Navigation bar and Select button to scroll and select Call History.
                Step 3   Select All Lines or the line that you want to view.
                Step 4   Press Clear (you may need to press the more softkey first).
                Step 5   Press Delete to delete the Call History list, or press Cancel to go back to the Call History screen.

                Delete Call Record

                Procedure
                  Step 1   Press Applications .
                  Step 2   Use the Navigation bar and Select button to scroll and select Call History.
                  Step 3   Select All Lines or the line that you want to view.
                  Step 4   Select the call you want to delete.
                  Step 5   Press Del Call (you may need to press more first).
                  Step 6   Press Delete to delete the call, or pres Cancel to go back to the Call History screen.

                  Preferences

                  The following sections describe the preferences that you set with the user preferences.

                  Ringtones

                  You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone.

                  When your phone is set up to use the North American ring cadence, you can customize how your phone indicates an incoming call and a new voicemail message.

                  If your phone is set up to use the Japanese ring cadence, you cannot customize your ringtone.

                  Change Ringtone

                  Procedure
                    Step 1   Press Applications .
                    Step 2   Use the Navigation bar and Select button to scroll and select Preferences.
                    Step 3   Select Ringtone.
                    Step 4   Select a ringtone.
                    Step 5   Press Play to play a sample.
                    Step 6   Press Set to select the ringtone.
                    Step 7   PressApply to confirm your selection, or press Cancel to go back to the Ringtone screen.
                    Step 8   Press to return to the Preferences screen.

                    Contrast

                    You can adjust your phone screen contrast level. The default contrast level setting is 50%.

                    Adjust Contrast

                    Procedure
                      Step 1   Press Applications .
                      Step 2   Use the Navigation bar and Select button to scroll and select Preferences.
                      Step 3   Select Contrast.
                      Step 4   To increase contrast, press the up arrow on the Navigation bar. To decrease contrast, press the down arrow.
                      Step 5   Press Save to set the contrast level, or press Cancel to exit.

                      Headset Sidetone

                      If set by your system administrator, you can specify the volume of your headset from your phone.

                      Adjust Headset Sidetone

                      Procedure
                        Step 1   Press Applications.
                        Step 2   Use the Navigation bar and Select button to select Preferences.
                        Step 3   Select Headset sidetone.
                        Step 4   Select one of the following sidetone levels:

                        • High

                        • Normal

                        • Low

                        • Off

                        Step 5   Press to return to the Preferences screen.

                        Phone Information

                        Phone Information allows you to view the following model information for your phone:

                        • Model Number

                        • IP Address

                        • MAC Address

                        • Unified Video Advantage

                        • Active Load

                        • Inactive Load

                        • Last Upgrade

                        • Active Server

                        • Stand-by-Server

                        • Backlight On Time

                        • Backlight On Duration

                        • Backlight Idle Timeout

                        • Days Backlight Not Active

                        View Phone Information

                        Procedure
                          Step 1   Press Applications .
                          Step 2   Use the Navigation pad and Select button to scroll and select Phone Information.
                          Step 3   Press Exit softkey to return to the Applications screen.

                          Administrator Settings

                          For information on accessing and changing the Administrator Settings, contact your system administrator.

                          Sign In To the Cisco Unified Communications Self Care Portal

                          Your phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to sign in to the Cisco Unified Communications Self Care Portal, where you can control features, settings, and services for your phone. For example, you can manage your phone display language, set up services, add entries to your personal address book, and set up speed-dial codes.

                          Before you can access any of your options, such as Speed Dial or Personal Address Book, you must sign in. When you are finished using portal, you must sign out.

                          In some cases, you can access the Cisco Unified Communications Self Care Portal without having to sign in. For more information, contact your system administrator.

                          For assistance in using the portal, see the Cisco Unified Communications Self Care Portal User Guide, located at http:/​/​www.cisco.com/​en/​US/​products/​sw/​voicesw/​ps556/​products_​user_​guide_​list.html.

                          Procedure
                            Step 1   Obtain the portal URL, user ID, and default password from your system administrator.

                            Typically, the portal URL is http://<ip_address or hostname>/ucmuser.

                            Step 2   Open a web browser on your computer and enter the URL.
                            Step 3   If prompted to accept security settings, select Yes or Install Certificate.
                            Step 4   Enter your user ID in the Username field.
                            Step 5   Enter your password in the Password field.
                            Step 6   Select Login.
                            Step 7   To sign out, select Logout.

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