The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
A
Actions menu 3-7
Answer button 2-2
answering a call 2-2
assistance
Cisco.com xii
obtaining xii
Technical Assistance Center xiii
B
button
Answer 2-2
Call Control 1-8
Consult Transfer 2-6
Dial 2-3
Go Online/Go Offline 1-14
Hang Up 2-3
Hold 2-4
Transfer 2-6
Unhold 2-5
C
call
answering 2-2
disconnecting (ending) 2-3
handling 2-1
initiating a conference 2-8
making a call 2-3
parking 2-9
placing a call on hold 2-4
retrieving a call from hold 2-5
transferring a 2-6
Call Control
buttons 1-8
icons 1-8
positioning toolbar 1-8
toolbar
buttons and tasks (table) 1-8
described 1-8
window
components 1-4
described 4-1
performing tasks 4-2
placing calls 4-2
quick reference (table) 4-3
call-control tasks, using directory entries to perform (table) 6-3
CallManager Attendant Console, Cisco
directory 6-1
exiting 1-16
handling calls 2-1
interface (table) 1-3
logging in 1-14
logging out 1-16
Log In dialog box 1-4
Settings dialog box 1-4
starting 1-13
using the interface 1-2
window 1-4
CD-ROM documentation xi
changing position of Call Control toolbar 1-8
Cisco.com xii
color scheme on View menu 3-6
columns, reordering in the Directory window 6-3
conference call, initiating 2-8
consult transfer 2-6
Consult Transfer button 2-6
context-sensitive menus 1-11
D
default keyboard shortcuts (table) 2-10
default window layout on View menu 3-7
Dial button 2-3
dialing a call 2-3
directory
locating a specific name 6-2
sorting 6-3
using 6-1
using entries for call-control tasks (table) 6-3
Directory window
reordering the columns 6-3
disconnecting a call 2-3
document
audience viii
conventions x
obtaining documentation x
organization ix
preface vii
purpose viii
related documentation ix
documentation
CD-ROM xi
feedback xi
obtaining x
on World Wide Web x
ordering xi
related ix
E
Edit menu 3-2
ending a call 2-3
exiting CiscoCallManager Attendant Console 1-16
F
feedback on documentation xi
File menu 3-1
G
getting started 1-1
Go Online/Go Offline button 1-14
H
hanging up a call 2-3
Hang Up button 2-3
Help menu 3-8
hold
placing a call on 2-4
retrieving a call from 2-5
Hold button 2-4
I
icons
call control 1-8
Pop to Top 1-12
interface, CallManager Attendant Console, Cisco (table) 1-3
interface, using 1-2
K
keyboard shortcuts
creating and editing 3-2
default (table) 2-10
L
layout, default window 3-7
line status (table) 1-5
logging in 1-14
logging in to CiscoCallManager Attendant Console 1-14
logging out of CiscoCallManager Attendant Console 1-16
Log In dialog box 1-4
M
making a call 2-3
menu
Actions 3-7
Edit 3-2
File 3-1
Help 3-8
View
color scheme 3-6
default window layout 3-7
described 3-4
text size 3-5
menu bar
described 1-7
using 3-1
menus, context-sensitive 1-11
N
name
locating in the directory 6-2
O
offine, going 1-14
online, going 1-14
ordering documentation xi
P
parking a call 2-9
performing tasks
in the Call Control window 4-2
quick reference (table) 4-3
placing calls
from Call Control window 4-2
methods 2-3
Pop to Top icon 1-12
S
settings, viewing and editing 3-3
Settings dialog box 1-4
shortcuts, keyboard
creating and editing 3-2
key sequences (table) 2-10
sorting the directory 6-3
speed-dial entries
adding 5-5
deleting 5-7
editing 5-6
speed-dial entries, performing call-control tasks (table) 5-8
speed-dial groups
adding 5-2
creating, editing, deleting 3-3
deleting 5-4
renaming 5-3
sorting entries 5-7
Speed Dial window
adding speed-dial entry 5-5
adding speed-dial group 5-2
deleting speed-dial entry 5-7
deleting speed-dial group 5-4
editing speed-dial entry 5-6
renaming speed-dial group 5-3
sorting entries in speed-dial group 5-7
speed-dial entries
performing call-control tasks (table) 5-8
starting CiscoCallManager Attendant Console 1-13
status bar 1-12
T
technical assistance
Cisco.com xii
obtaining xii
Technical Assistance Center (TAC) xiii
Technical Assistance Center (TAC)
Escalation Center xiv
web site xiii
text size on View menu 3-5
toolbar, Call Control
buttons and tasks (table) 1-8
described 1-8
Transfer button 2-6
transferring a call
consult transfer 2-6
unsupervised transfer 2-6
U
Unhold button 2-5
unsupervised transfer 2-6
V
View menu
color scheme 3-6
default window layout 3-7
described 3-4
text size 3-5
W
window
CiscoCallManager Attendant Console 1-4
default layout 3-7
World Wide Web, documentation on x