The license fulfilled with the first license request must be
installed before subsequent license requests are generated.
You can upgrade to
Cisco Prime License Manager Release 11.5(1) from Cisco Prime License Manager
Release 11.x or Enterprise License Manager Release 9.x. While upgrading from
Cisco Prime License Manager Release 10.x or 11.x to Cisco Prime License Manager
Release 11.5(1) is a direct upgrade, upgrading from pre-10.0(1) requires one or
more COP files. Depending on the upgrade path, you may need to download and
install one or both of the following COP files from Cisco.com:
elm_Elm_v9_1_1_PlmUpgrade.cop.sgn COP file provides the means for a 9.1(1)
standalone Enterprise License Manager server installation to upgrade to 10.x or
later standalone Cisco Prime License Manager software.
This cop file is not required for 9.1(2) systems. The
version3-keys file is required.
ciscocm.version3-keys.cop.sgn COP file has the RSA keys that are required to
validate the upgrade. Missing RSA-3 keys will, for example, result in status
errors in the Software Installation/Upgrade window.
Without the RSA-3 key update, validation fails even if the md5sum value of the ISO is correct.
To find COP files on Cisco.com, navigate to the software patches specific to your release: Support > Downloads > Unified Communications > Unified Communications Management > Cisco Prime License Manager.
You can verify
that you have the correct COP file installed by entering the following
admin:show version active
Active Master Version:
Active Version Installed
In Release 10.0(1)
and later, virtualized deployments of Cisco Prime License Manager are only
supported on VMware ESXi hypervisor hosts.
On a virtual machine, the MAC can be dynamic or static (manual). We recommend a static MAC because the licenses are linked
to MAC. Configure virtual machines with static (manual) MAC by following the steps below.
Using vCenter or vSphere
virtual machine settings.
Take note of
the MAC address.
manual option for the MAC address.
Set the MAC
address as noted earlier, or set another unique MAC address.
OK to save
browser versions are officially supported by Cisco Prime License Manager:
33 , 45.0b10
38 , 49.0.2623.75
License Manager supports 13 languages:
Upgrade Prime License Manager
Install the ciscocm.elm.switchversion.V1.k3.cop.sgn COP file, while upgrading Cisco Prime License Manager from any of the following versions to Cisco Prime License Manager version
11.5.1 SU2 or any higher version.
126.96.36.19900-5 - PLM 11.5.1 SU1a
188.8.131.5200-4 - PLM 11.5.1 SU1
184.108.40.20601-2 - PLM 11.5.1 ES(12001-2)
220.127.116.1101-1 - PLM 11.5.1 ES(12001-1)
Synchronization Failure with Application Error
If you see an application error during synchronization with Unified Communications Manager of 11.5.1 SU3 or of a higher version,
the error is actually a version mismatch error.