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The section contains information on resolving common issues with Cisco UC Integration for Microsoft Lync.
Problem description: The TFTP and CCMCIP server values specified in the configuration file are not used by the application.
Resolution: The TFTP and CCMCIP servers can be configured using the configuration file or through registry key settings. Ensure that the misconfigured values are not specified in a registry setting. Registry key values for the TFTP and CCMCIP servers take precedence over the configuration file on a key by key basis. See Phone Parameters for more information on this feature. Registry key values for TFTP and CCMCIP servers are only supported at this time.
Problem description: Cisco UC Integration for Microsoft Lync does not download the configuration file from the TFTP server. The configuration file is not available in the installation directory after you start Cisco UC Integration for Microsoft Lync.
Problem description: You host a global or group configuration file on your TFTP server. Cisco UC Integration for Microsoft Lync downloads the configuration file and saves it in the appropriate installation directory. However, Cisco UC Integration for Microsoft Lync does not apply any settings you specify in the configuration file.
<?xml version="1.0" encoding="utf-8"?> <config version="1.0"> <Client> <parameter_name>value</parameter_name> </Client> <Directory> <parameter_name>value</parameter_name> </Directory> <Policies> <parameter_name>value</parameter_name> </Policies> </config>
Problem description: Cisco UC Integration for Microsoft Lync is not using the current configuration settings. You change settings in a configuration file and host it on your TFTP server. However, Cisco UC Integration for Microsoft Lync uses the settings from the previous version of the configuration file.
Problem description: Microsoft Outlook contacts are not displayed in search results.
Resolution: Review the following requirements to ensure users can search for and communicate with Microsoft Outlook contacts:
Problem description: You specify directory settings in a Cisco UC Integration for Microsoft Lyncconfiguration file. However, you are not sure whether Cisco UC Integration for Microsoft Lync is successfully connected to the directory.
If Cisco UC Integration for Microsoft Lync is not successfully connected to the directory, review the configuration settings. By default, the client uses Enhanced Directory Integration and connects to a Global Catalog server.
Cisco UC Integration for Microsoft Lync uses Microsoft Active Directory Service Interfaces (ADSI) for directory integration. You should refer to the ADSI error codes to help troubleshoot directory integration issues.
Note |
The section contains information on troubleshooting audio, video, and device issues related to Cisco UC Integration for Microsoft Lync. Refer to the Microsoft Lync documentation for troubleshooting issues related to Microsoft Lync. |
Devices configured in Microsoft Lync must be independently configured in Cisco UC Integration for Microsoft Lync.
Problem description: You provision audio and video devices, but cannot connect to the devices.
Resolution: Ensure you set up a CTI gateway and create a CCMCIP profile on Cisco Unified Communications Manager as appropriate.
Problem description: The start of voicemail prompts is truncated.
The start of the audio that prompts users to leave voicemail messages can be truncated in some instances. The result of the truncation is that users do not hear the first second or two of the voicemail prompt.
Resolution
To resolve this issue, set a value for the Delay After Answer field in the Cisco Unity Connection advanced telephony integration settings. See the Cisco Unity Connection documentation at: http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/gui_reference/guide/8xcucgrg120.html#wp1056978
Problem description: Cisco UC Integration for Microsoft Lync users cannot retrieve phone account details when they log in to an extension mobility profile. As a result, error messages display in the Phone services section of the Phone accounts tab on the Options dialog box.
The affected users have multiple devices configured on Cisco Unified Communications Manager.
<time_stamp> DEBUG [0x00001d80] [src\config\CCMCIPClient.cpp(230)] [csf.ecc] [curlDebugCallback] - <html> <body> org.apache.jasper.JasperException: java.lang.reflect.InvocationTargetException<br> <!-- org.apache.jasper.JasperException: java.lang.reflect.InvocationTargetException at org.apache.jasper.runtime.JspRuntimeLibrary.handleSetPropertyExpression(JspRuntimeLibrary.java:622) at org.apache.jsp.ControlledDevices_jsp._jspx_meth_c_005fforEach_005f0(ControlledDevices_jsp.java:834) at org.apache.jsp.ControlledDevices_jsp._jspService(ControlledDevices_jsp.java:180) at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70) at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
Problem description: A Cisco UC Integration for Microsoft Lync user dials a number directly from the desk phone, or other device. The availability status does not change to indicate the user is on a call.
Problem description: Audio and video calls drop intermittently when the network profile changes.
A known bug exists with Microsoft Windows 7 and Microsoft Windows Server 2008 R2 that causes the network profile to change unexpectedly. This change in the network profile closes network ports that Cisco UC Integration for Microsoft Lync requires for calls. As a result, if you are on a call when the network profile changes, that call automatically terminates.
Resolution: Apply the fix available from the Microsoft support site at: http://support.microsoft.com/kb/2524478/en-us