Cisco UC Integration for Microsoft Lync retrieves configuration settings from XML files that reside on your TFTP server. This section helps you to understand when you should create a custom configuration and learn about the different types of configuration files you can create.
Global configuration files apply to all Cisco UC Integration for Microsoft Lync users. Cisco UC Integration for Microsoft Lync downloads the global configuration file from your TFTP server during the login sequence.
Group configuration files apply to subsets of Cisco UC Integration for Microsoft Lync users. Group configuration files take priority over global configuration files.
Cisco UC Integration for Microsoft Lync retrieves group configuration files after users sign in to their phone account in the client for the first time. Cisco UC Integration for Microsoft Lync then prompts the users to sign out. During the second login sequence, Cisco UC Integration for Microsoft Lync downloads the group configuration file from your TFTP server.
Users sign in.
Users sign out.
Users sign in and then Cisco UC Integration for Microsoft Lync loads the group configuration settings.
Users are signed in and using their software phones for calls.
Users sign out.
Users sign in and then Cisco UC Integration for Microsoft Lync loads the group configuration settings.
Users are signed in and using their desk phones for calls.
Users sign out.
Users sign in and then Cisco UC Integration for Microsoft Lync loads the group configuration settings.
If users select the option to use software phones for calls before they sign out, Cisco UC Integration for Microsoft Lync notifies the users to sign out and then sign in again to load the group configuration settings.
You specify the name of the group configuration files in the Cisco Support Field on the CSF device configuration in Cisco Unified Communications Manager.
If you remove the name of the group configuration file in the CSF device configuration on Cisco Unified Communications Manager, Cisco UC Integration for Microsoft Lync detects the change, prompts the users to sign out, and loads the global configuration file. You can remove the name of the group configuration file in the CSF device configuration by deleting the entire configurationFile=group_configuration_file_name.xml string or by deleting the group configuration filename from the string.
Open your configuration file in Microsoft Internet Explorer to determine if any characters or entities are not valid. If Internet Explorer displays the entire XML structure, your configuration file does not contain invalid characters or entities. If Internet Explorer displays only part of the XML structure, your configuration file most likely contains invalid characters or entities.
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