Task List for Configuring Unity Connection 8.5 and Later and Exchange for Unified Messaging
To configure one or more unified messaging features, complete the following tasks in the order presented.
1.
Review the “Requirements for Using Unified Messaging Features (Unity Connection 8.5 and Later Only)” section in the System Requirements for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html.
2.
Cisco Unified Communications Manager Business Edition only: Confirm that Unity Connection is licensed for single inbox. See the “Confirming Unity Connection 8.5 and Later is Licensed for Single Inbox (Cisco Unified CMBE Only)” section.
3.
If Unity Connection is integrated with an LDAP directory: Review the current LDAP directory configurations to confirm that the Cisco Unified Communications Manager Mail ID field is synchronized with the LDAP mail field. During the integration process, this causes values in the LDAP mail field to appear in the Corporate Email Address field in Unity Connection.
Unified messaging requires that you enter the Exchange email address for each Unity Connection user. On the Unified Messaging Account page, each user can be configured to use either of the following values:
–
The Corporate Email Address specified on the User Basics page
–
The email address specified on the Unified Messaging Account page
Automatically populating the Corporate Email Address field with the value of the LDAP mail field is easier than populating the email address field on the Unified Messaging Account page using Unity Connection Administration or the Bulk Administration Tool.
If the Cisco Unified CM Mail ID field is synchronized with the sAMAccountName instead of the mail field, consider changing the LDAP directory configurations. For more information, see the “Changing LDAP Directory Configurations in Cisco Unity Connection 8.x” section in the “Integrating Cisco Unity Connection 8.x with an LDAP Directory” chapter in the System Administration Guide for Cisco Unity Connection Release 8.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsagx/8xcucsag306.html.
4.
If you are using single inbox and you want users to be able to use ViewMail for Outlook to send new voice messages, or to forward or reply to voice messages: Install Cisco Unity Connection ViewMail for Microsoft Outlook on user workstations. For more information on installing ViewMail for Outlook, see the Release Notes for Cisco Unity Connection ViewMail for Microsoft Outlook Release 8.5(x) at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.
5.
Decide whether you want Unity Connection to communicate with a specific Exchange 2013 (Unity Connection8.6(2) SU3 and later), Exchange 2010 or 2007 client access server or Exchange 2003 server, or you want Unity Connection to be able to search for and communicate with different Exchange servers as required. See the “Exchange Servers Communication with Unity Connection 8.5 and Later” section.
When you are using Exchange 2013 (Unity Connection 8.6(2) SU3 and later), Exchange 2010, and/or Exchange 2007, Unity Connection searches for Exchange servers as described in White Paper: Exchange 2007 Autodiscover Service, available on the Microsoft website.
Note
Unity Connection determines whether to use the HTTP or HTTPS protocol and whether to validate certificates based on settings in the applicable unified messaging service.
6.
If you decided in Task 5. to allow Unity Connection to search for and communicate with different Exchange servers as required, and if Unity Connection is not already configured to use DNS, use the following CLI commands to configure DNS:
–
set network dns
–
set network dns options
We recommend that you configure Unity Connection to use the same DNS environment in which the Active Directory environment is publishing its records.
For more information on the CLI commands, see the applicable Command Line Interface Reference Guide for Cisco Unified Communications Solutions at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.
7.
Confirm that all of the Exchange servers that Unity Connection will access are configured to use the desired authentication mode (basic, digest, or NTLM) and web-based protocol (HTTPS or HTTP). See the “Confirming Exchange Authentication and SSL Settings for Unity Connection 8.5 and Later” section.
Note
If you want to configure SSL to encrypt the communication between Unity Connection and Exchange, configure Exchange to use HTTPS for the web-based protocol.
8.
Create an Active Directory account to be used for Unity Connection unified messaging services, and grant the account the applicable permissions. See the “Creating the Unified Messaging Services Account in Active Directory and Granting Permissions for Unity Connection 8.5 and Later” section.
9.
If you are using Exchange 2013 and Later (Unity Connection 8.6(2) SU3 and later) : Configure EWS limits for the unified messaging services account. See the “Removing EWS Limits from Exchange 2013 and Later” section.
10.
If you are using Exchange 2010 SP2 RU4 and Later: Configure EWS limits for the unified messaging users. See the “Removing EWS Limits from Exchange 2010 SP2 RU4 and Later” section.
11.
If you are using Exchange 2010 SP2 RU3 and Earlier Releases: Configure EWS limits for the unified messaging services account. See the “Removing EWS Limits from Exchange 2010 SP2 RU3 and Earlier Releases” section.
12.
If you are using Exchange 2003: Enable the WebDav service. See the “Enabling the WebDav Service on Exchange 2003 Servers for Unity Connection 8.5 and Later” section.
13.
If you are using single inbox and users do not already have added SMTP proxy addresses: Add proxy addresses to Unity Connection user accounts. For more information, see the “SMTP Proxy Addresses in Cisco Unity Connection 8.x” section in the “Setting Up Features and Functionality That Are Controlled by User Account Settings in Cisco Unity Connection 8.x” chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmacx/8xcucmac040.html.
14.
Update class of service settings as required:
–
Enable single inbox in one or more classes of service. For more information, see the “Single Inbox in Cisco Unity Connection 8.5 and Later” section in the“Setting Up Features and Functionality That Are Controlled by Class of Service in Cisco Unity Connection 8.x” chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmacx/8xcucmac050.html.
Note that all users who are configured to use single inbox must be in a class of service in which single inbox is enabled.
Cisco Unified Communications Manager Business Edition only: Unity Connection counts all users in a class of service in which single inbox is enabled as single inbox users even if they are not configured to use single inbox. For example, if a Unity Connection server is licensed for 200 single-inbox users, and if you have three classes of service in which single inbox is enabled, the total number of users assigned to those three classes of service cannot exceed 200 users. This is true even if you only configure 50 users to use single inbox.
–
Enable text-to-speech access to Exchange voice messages on one or more classes of service: check the Allow Access to Advanced Features check box on the applicable class of service page, and then check the Allow Access to Exchange Email Using Text to Speech (TTS) check box.
15.
If classes of service for single-inbox users have Delete Messages Without Saving to Deleted Items Folder enabled: We recommend that you configure message aging and/or message quotas. Otherwise, messages deleted from Outlook may never be permanently deleted from Unity Connection. For more information, see the “Synchronizing Voice Messages in Unity Connection and Exchange Mailboxes for Single Inbox” section.
For more information on configuring message aging and message quotas for Unity Connection, see the “Controlling the Size of Mailboxes in Cisco Unity Connection 8.x” chapter in the System Administration Guide for Cisco Unity Connection Release 8.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsagx/8xcucsag190.html.
16.
Configure one or more Unity Connection unified messaging services. See the “Creating a Unified Messaging Service on Unity Connection 8.5 and Later to Access Exchange” section.
17.
Selected configurations: In either or both of the following configurations, upload SSL certificates on the Unity Connection server to encrypt communication between Unity Connection and Exchange and between Unity Connection and Active Directory:
–
If you configured Exchange to use HTTPS in Task 7. and configured unified messaging services to validate certificates for Exchange servers in Task 16.
–
If you configured Unity Connection to search for and communicate with different Exchange servers, to use LDAPS to communicate with domain controllers, and to validate certificates for domain controllers in Task 16.
Caution When you allow Unity Connection to search for and communicate with different Exchange servers, Unity Connection communicates with Active Directory servers using Basic authentication. By default, the user name and password of the unified messaging services account and all other communication between the Unity Connection and Active Directory servers is sent in clear text. If you want this data to be encrypted, in Task
16. you must configure unified messaging services to communicate with Active Directory domain controllers using the secure LDAP (LDAPS) protocol.
For more information, see the “Uploading CA Public Certificates for Exchange and Active Directory Servers to Unity Connection 8.5 and Later” section.
18.
Test the unified messaging services. See the “Testing Unified Messaging Services on Unity Connection 8.5 and Later” section.
19.
Update Unity Connection user accounts:
–
Single inbox and text to speech only: Update user settings to assign each user for whom single inbox or text to speech is enabled to a class of service in which single inbox or text to speech is enabled. See the following chapters in the User Moves, Adds, and Changes Guide for Cisco Unity Connection Release 8.x:
- Modifying or Deleting Individual User Accounts in Cisco Unity Connection 8.x
- Managing Cisco Unity Connection 8.x User Accounts in Bulk
available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmacx.html.
–
Create unified messaging accounts for Unity Connection users. See the “Creating Unified Messaging Accounts to Link Unity Connection 8.5 and Later Users to Exchange Mailboxes” section.
–
If you configured message aging and/or message quotas in Task 15.: Configure user accounts as applicable.
For information on changing message aging settings for individual users, see the “Message Aging in Cisco Unity Connection 8.x” section in the“Setting Up Features and Functionality That Are Controlled by User Account Settings in Cisco Unity Connection 8.x” chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmacx/8xcucmac040.html.
For information on changing message quota settings for individual users, see the “Mailbox-Size Quotas in Cisco Unity Connection 8.x” section in the “Setting Up Features and Functionality That Are Controlled by User Account Settings in Cisco Unity Connection 8.x” chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmacx/8xcucmac040.html.
20.
Test unified messaging accounts for Unity Connection users. See the “Testing Unified Messaging Accounts for Unity Connection 8.5 and Later” section.
21.
Test the unified messaging configuration. See the following sections:
–
Summary of the Configuration of Unified Messaging Accounts for Unity Connection 8.5 and Later
–
Testing System Configuration for Unified Messaging with Exchange on Unity Connection 8.5 and Later
–
Testing Access to Exchange Calendars on Outlook
22.
If Unity Connection voice messages are automatically being moved to the Outlook Junk Items folder: Change the Outlook configuration to add the sender of the voice message or the sender’s domain to the safe sender’s list. For more information, see Outlook Help.
23.
To teach users how to use the Unity Connection calendar, refer them to the following:
–
For listing, joining, and scheduling meetings, see the “Cisco Unity Connection Phone Menus and Voice Commands” chapter of the User Guide for the Cisco Unity Connection Phone Interface (Release 8.x) at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user/guide/phone/b_8xcucugphone.html.
–
For importing Exchange contacts, see the “Managing Your Contacts” chapter of the User Guide for the Cisco Unity Connection Messaging Assistant Web Tool (Release 8.x) at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/user/guide/assistant/b_8xcucugasst/8xcucugasst_chapter10.html.
–
For using personal call transfer rules, see the User Guide for the Cisco Unity Connection Personal Call Transfer Rules Web Tool (Release 8.x) at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user/guide/pctr/b_8xcucugpctr.html.
Configuring Unity Connection 8.5 and Later and Microsoft Exchange for Unified Messaging
See the following sections:
Exchange Servers Communication with Unity Connection 8.5 and Later
When you add a unified messaging service, which defines the communication between Unity Connection and Exchange, you can choose whether you want Unity Connection to communicate directly with a specific Exchange server or you want Unity Connection to search for Exchange servers. The choice you make determines which Exchange mailboxes Unity Connection can access:
- If you choose a specific Exchange 2003 server, Unity Connection can only access mailboxes on that Exchange server.
- If you choose a specific Exchange 2007 client access server, Unity Connection can access all Exchange 2007 mailboxes in the Exchange organization, but cannot access Exchange 2003, Exchange 2010, or Exchange 2013 (Unity Connection 8.6(2) SU3 and later) mailboxes.
- If you choose a specific Exchange 2010 client access server, Unity Connection can access all Exchange 2010 and Exchange 2007 mailboxes in the Exchange organization, but cannot access Exchange 2013 (Unity Connection 8.6(2) SU3 and later) and Exchange 2003 mailboxes.
- If you choose a specific Exchange 2013 client access server (Unity Connection 8.6(2) SU3 and later), Unity Connection can access all Exchange 2013, Exchange 2010 and Exchange 2007 mailboxes in the Exchange organization, but cannot access Exchange 2003 mailboxes.
- If you choose to allow Unity Connection to search for Exchange servers, then you need to select from the following two options:
–
Exchange 2007 and/or 2010: Unity Connection can access every mailbox in the Exchange organization consisting of Exchange 2007, Exchange 2010, and Exchange 2013 (Unity Connection 8.6(2) SU3 and later).
–
Exchange 2003, 2007 and/or 2010: Unity Connection can access every mailbox in the Exchange organization consisting of Exchange 2003, Exchange 2007, and Exchange 2010. When the Exchange organization includes Exchange 2003 servers, Unity Connection always communicates directly with the Exchange back-end servers, it never communicates with Exchange front-end servers.
Note the following:
- If you want to choose a specific Exchange server when you add a unified messaging service, you may need to add more than one unified messaging service to allow Unity Connection to access all of the mailboxes in the Exchange organization. Table 2-3 explains when you need to add more than one unified messaging service.
Table 2-3 Adding Unified Messaging Services Based on Versions of Exchange
Exchange Versions on Which You Have Mailboxes That You Want Unity Connection to Be Able to Access
|
Create the Following Unified Messaging Services
|
|
|
|
|
|
No |
No |
No |
No |
Yes |
- One for Office 365 server that you want Unity Connection to be able to access.
|
No |
No |
Yes |
Yes |
No |
- One for Exchange 2013 (Unity Connection 8.6(2) SU3 and later). This service can also access Exchange 2010 mailboxes.
|
No |
No |
Yes |
Yes |
Yes |
- One for Exchange 2013 (Unity Connection 8.6(2) SU3 and later). This service can also access Exchange 2010 mailboxes.
- One for Office 365 server that you want Unity Connection to be able to access.
|
No |
Yes |
No |
No |
No |
|
No |
Yes |
No |
No |
Yes |
- One for Exchange 2007.
- One for Office 365 server that you want Unity Connection to be able to access.
|
No |
Yes |
Yes |
Yes |
No |
- One for Exchange 2013 (Unity Connection 8.6(2) SU3 and later). This service can also access Exchange 2010 and 2007 mailboxes.
|
No |
Yes |
Yes |
Yes |
Yes |
- One for Exchange 2013 (Unity Connection 8.6(2) SU3 and later). This service can also access Exchange 2010 and 2007 mailboxes.
- One for Office 365 server that you want Unity Connection to be able to access.
|
Yes |
No |
No |
No |
No |
- One for each Exchange 2003 server that you want Unity Connection to be able to access.
|
Yes |
No |
No |
No |
Yes |
- One for each Exchange 2003 server that you want Unity Connection to be able to access.
- One for Office 365 server that you want Unity Connection to be able to access
|
Yes |
No |
Yes |
Yes |
No |
- One for each Exchange 2003 server that you want Unity Connection to be able to access.
- One for Exchange 2013 (Unity Connection 8.6(2) SU3 and later). This service can also access Exchange 2010 mailboxes.
|
Yes |
No |
Yes |
Yes |
Yes |
- One for each Exchange 2003 server that you want Unity Connection to be able to access.
- One for Exchange 2013 (Unity Connection 8.6(2) SU3 and later). This service can also access Exchange 2010 mailboxes.
- One for Office 365 server that you want Unity Connection to be able to access
|
Yes |
Yes |
No |
No |
No |
- One for each Exchange 2003 server that you want Unity Connection to be able to access.
- One for Exchange 2007.
|
Yes |
Yes |
No |
No |
Yes |
- One for each Exchange 2003 server that you want Unity Connection to be able to access.
- One for Exchange 2007.
- One for Office 365 server that you want Unity Connection to be able to access
|
Yes |
Yes |
Yes |
Yes |
No |
- One for each Exchange 2003 server that you want Unity Connection to be able to access.
- One for Exchange 2013 (Unity Connection 8.6(2) SU3 and later). This service can also access Exchange 2010 or Exchange 2007 mailboxes.
|
Yes |
Yes |
Yes |
Yes |
Yes |
- One for each Exchange 2003 server that you want Unity Connection to be able to access.
- One for Exchange 2013 (Unity Connection 8.6(2) SU3 and later). This service can also access Exchange 2010 or Exchange 2007 mailboxes.
- One for Office 365 server that you want Unity Connection to be able to access.
|
- If you choose to allow Unity Connection to search for Exchange servers, Unity Connection can automatically detect when you move mailboxes from one version of Exchange to another and can automatically update Unity Connection user settings.
- If you choose a specific Exchange server, Unity Connection can sometimes detect when you move mailboxes from one Exchange server to another, and can automatically access the Exchange mailbox in the new location. When Unity Connection cannot detect mailbox moves, you must manually update unified messaging services or unified messaging accounts:
–
If you moved all of the Exchange mailboxes accessed by a unified messaging service: Update the unified messaging service to access a different Exchange server.
–
If you moved only some of the Exchange mailboxes accessed by a unified messaging service: Update unified messaging account settings to use a unified messaging service that accesses mailboxes in the new location.
Table 2-4 identifies when Unity Connection can and cannot automatically detect mailbox moves between Exchange servers. For information on updating Unity Connection user settings when Unity Connection cannot detect mailbox moves, see the “Configuring Cisco Unity Connection 8.5 and Later and Microsoft Exchange for Unified Messaging” chapter.
Table 2-4 Choosing a Specific Exchange Server: When Unity Connection Can Detect Mailbox Moves Between Exchange Servers
|
Unity Connection can automatically detect mailbox moves between the following Exchange versions
|
|
|
|
|
|
|
|
|
|
Exchange 2003 server |
No |
No |
No |
No |
No |
No |
No |
No |
No |
Exchange 2007 server |
No |
No |
No |
Yes |
No |
No |
No |
No |
No |
Exchange 2010 server |
No |
No |
No |
Yes |
Yes |
Yes |
No |
No |
No |
Exchange 2013 server |
No |
No |
No |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
- If Unity Connection is not configured to use DNS, you must choose a specific Exchange server. If this does not allow you to access all of the Exchange mailboxes in the organization as described earlier in this section, you must create more than one unified messaging service.
- If you choose a specific Exchange server and that server stops functioning, Unity Connection cannot access any Exchange mailboxes. If you choose to allow Unity Connection to search for Exchange servers and if the Exchange server that Unity Connection is currently communicating with stops functioning, Unity Connection searches for another Exchange server and begins accessing mailboxes through that server.
Confirming Exchange Authentication and SSL Settings for Unity Connection 8.5 and Later
Confirm that the Exchange servers that Unity Connection will access are configured to use the desired authentication mode (basic, digest, or NTLM) and web-based protocol (HTTPS or HTTP). For information on which Exchange servers Unity Connection will access, see the “Exchange Servers Communication with Unity Connection 8.5 and Later” section.
Later in the task list, you will create one or more Unity Connection unified messaging services, and select the same authentication mode and web-based protocol that you specify in Exchange when you do the applicable procedures in this section.
Do the procedure in the applicable section:
Confirming Exchange 2013 Authentication and SSL Settings for Unity Connection
To Confirm Exchange 2013 Authentication and SSL Settings for Unity Connection
Step 1
Decide which type of authentication (basic or NTLM) you want Unity Connection to use to sign in to Exchange 2013 client access servers (Unity Connection 8.6(2) SU3 and later). You must configure the following servers to use the same type of authentication:
- All Exchange 2013 client access servers (Unity Connection 8.6(2) SU3 and later).
Step 2
Decide whether you want the communication between Unity Connection and Exchange 2013 client access servers (Unity Connection8.6(2) SU3 and later) to be SSL encrypted. If so, you must specify the same SSL setting on the following servers:
- All Exchange 2013 client access servers (Unity Connection 8.6(2) SU3 and later).
Step 3
Sign in to a server that has access to the same Exchange 2013 client access servers (Unity Connection 8.6(2) SU3 and later) that Unity Connection has. Use an account that is a member of the local Administrators group.
Step 4
On the Windows Start menu, select Programs > Administrative Tools > Internet Information Services (IIS) Manager.
Step 5
For the first Exchange 2013 client access server (Unity Connection 8.6(2) SU3 and later) for which you want to confirm settings, in the left pane, expand <servername> > Sites > Default Website > EWS.
Step 6
Under Default Website, select Autodiscover.
Step 7
In the middle pane, in the IIS section, double-click Authentication.
Step 8
Confirm that the Status column says Enabled for the type of authentication that you want the unified messaging services account to use to sign in to Exchange client access servers. When you create a unified messaging services account, you will configure Unity Connection to use the same type of authentication.
Unity Connection supports only the following types of authentication:
Step 9
If you changed any settings, in the right pane, select Apply.
Step 10
In the left pane, select Autodiscover again.
Step 11
In the middle pane, double-click SSL Settings.
Step 12
If the Require SSL check box is checked:
- When you create a unified messaging service in Unity Connection, you must choose HTTPS for the web-based protocol.
- You must download SSL certificates from the Exchange server and install them on the Unity Connection server.
Step 13
If you changed any settings, in the right pane, select Apply.
Step 14
In the left pane, under Default Website, select EWS.
Step 15
In the middle pane, in the IIS section, double-click Authentication.
Step 16
Confirm that the Status column says Enabled for the type of authentication that you want the unified messaging services account to use to sign in to Exchange mailboxes. When you create a unified messaging services account, you will configure Unity Connection to use the same type of authentication.
Caution The unified messaging services account must use the same type of authentication for EWS that you specified for autodiscover in
Step 8.
Unity Connection supports only the following types of authentication:
Step 17
If you changed any settings, in the right pane, select Apply.
Step 18
In the left pane, select EWS again.
Step 19
In the middle pane, double-click SSL Settings.
Step 20
If the Require SSL check box is checked:
- You must choose HTTPS for the web-based protocol when you create a unified messaging service in Unity Connection.
- You must download SSL certificates from the Exchange server and install them on the Unity Connection server.
Caution The unified messaging services account must use the same SSL settings for EWS that you specified for autodiscover in
Step 12.
Step 21
If you changed any settings, in the right pane, select Apply.
Step 22
Repeat Step 5 through Step 22 for the other Exchange 2013 client access servers (Unity Connection 8.6(2) SU3 and later) that Unity Connection can access.
Step 23
Close IIS Manager.
Confirming Exchange 2010 Authentication and SSL Settings for Unity Connection 8.5 and Later
To Confirm Exchange 2010 Authentication and SSL Settings for Unity Connection 8.5 and Later
Step 1
Decide which type of authentication (basic, digest, or NTLM) you want Unity Connection to use to sign in to Exchange 2010 client access servers. You must configure the following servers to use the same type of authentication:
- All Exchange 2010 client access servers.
- All Exchange 2007 client access servers, if there are Exchange 2007 mailboxes that you want Unity Connection to be able to access.
- All Exchange 2003 servers, if any, on which there are mailboxes that you want Unity Connection to be able to access.
Step 2
Decide whether you want the communication between Unity Connection and Exchange 2010 client access servers to be SSL encrypted. If so, you must specify the same SSL setting on the following servers:
- All Exchange 2010 client access servers.
- All Exchange 2007 client access servers, if there are Exchange 2007 mailboxes that you want Unity Connection to be able to access.
- All Exchange 2003 servers, if any, on which there are mailboxes that you want Unity Connection to be able to access.
Step 3
Sign in to a server that has access to the same Exchange 2010 client access servers that Unity Connection has. Use an account that is a member of the local Administrators group.
Step 4
On the Windows Start menu, select Programs > Administrative Tools > Internet Information Services (IIS) Manager.
Step 5
For the first Exchange 2010 client access server for which you want to confirm settings, in the left pane, expand <servername> > Sites > Default Website.
Step 6
Under Default Website, select Autodiscover.
Step 7
In the middle pane, in the IIS section, double-click Authentication.
Step 8
Confirm that the Status column says Enabled for the type of authentication that you want the unified messaging services account to use to sign in to Exchange client access servers. When you create a unified messaging services account, you will configure Unity Connection to use the same type of authentication.
Unity Connection supports only the following types of authentication:
Note
NTLM v1 is supported with Single Inbox Feature
Step 9
If you changed any settings, in the right pane, select Apply.
Step 10
In the left pane, select Autodiscover again.
Step 11
In the middle pane, double-click SSL Settings.
Step 12
If the Require SSL check box is checked:
- When you create a unified messaging service in Unity Connection, you must choose HTTPS for the web-based protocol.
- You must download SSL certificates from the Exchange server and install them on the Unity Connection server.
Step 13
If you changed any settings, in the right pane, select Apply.
Step 14
In the left pane, under Default Website, select EWS.
Step 15
In the middle pane, in the IIS section, double-click Authentication.
Step 16
Confirm that the Status column says Enabled for the type of authentication that you want the unified messaging services account to use to sign in to Exchange mailboxes. When you create a unified messaging services account, you will configure Unity Connection to use the same type of authentication.
Caution The unified messaging services account must use the same type of authentication for EWS that you specified for autodiscover in
Step 8.
Unity Connection supports only the following types of authentication:
Step 17
If you changed any settings, in the right pane, select Apply.
Step 18
In the left pane, select EWS again.
Step 19
In the middle pane, double-click SSL Settings.
Step 20
If the Require SSL check box is checked:
- You must choose HTTPS for the web-based protocol when you create a unified messaging service in Unity Connection.
- You must download SSL certificates from the Exchange server and install them on the Unity Connection server.
Caution The unified messaging services account must use the same SSL settings for EWS that you specified for autodiscover in
Step 12.
Step 21
If you changed any settings, in the right pane, select Apply.
Step 22
If you have installed Exchange 2010 Service Pack 1 or later, skip to Step 23.
If you have not installed Exchange 2010 Service Pack 1 or later, edit the Exchange web.config files for EWS and for autodiscovery to match the settings in IIS Manager:
- For EWS, see “Enable or Disable SSL on Exchange Web Services Virtual Directories” on the Microsoft Technet website. Search on the document title.
- No comparable document exists for autodiscovery, but you can use the applicable procedure in the EWS document to edit the web.config file in the \Exchange Server\V14\ClientAccess\Autodiscover directory.
Step 23
Repeat Step 5 through Step 22 for the other Exchange 2010 client access servers that Unity Connection can access.
Step 24
Close IIS Manager.
Confirming Exchange 2007 Authentication and SSL Settings for Unity Connection 8.5 and Later
To Confirm Exchange 2007 Authentication and SSL Settings for Unity Connection 8.5 and Later
Step 1
Decide which type of authentication (basic, digest, or NTLM) you want Unity Connection to use to sign in to Exchange 2007 client access servers. You must configure the following servers to use the same type of authentication:
- All Exchange 2007 client access servers.
- All Exchange 2010 client access servers, if there are Exchange 2010 mailboxes that you want Unity Connection to be able to access.
- All Exchange 2003 servers, if any, on which there are mailboxes that you want Unity Connection to be able to access.
Step 2
Decide whether you want the communication between Unity Connection and Exchange 2007 client access servers to be SSL encrypted. If so, you must specify the same SSL setting on the following servers:
- All Exchange 2007 client access servers.
- All Exchange 2010 client access servers, if there are Exchange 2010 mailboxes that you want Unity Connection to be able to access.
- All Exchange 2003 servers, if any, on which there are mailboxes that you want Unity Connection to be able to access.
Step 3
Sign in to a server that has access to the same Exchange 2007 client access servers as Unity Connection has. Use an account that is a member of the local Administrators group.
Step 4
On the Windows Start menu, select Programs > Administrative Tools > Internet Information Services (IIS) Manager.
Step 5
For the first Exchange 2007 server for which you want to confirm settings, in the left pane, expand <servername> > Sites > Default Website.
Step 6
Under Default Website, right-click Autodiscover, and select Properties.
Step 7
In the Autodiscover Properties dialog box, select the Directory Security tab.
Step 8
In the Authentication and Access Control section, select Edit.
Step 9
In the Authentication Methods dialog box, confirm that the check box is checked for the type of authentication that you want the unified messaging services account to use to find Exchange servers. When you create a unified messaging services account, you will configure Unity Connection to use the same type of authentication.
Unity Connection supports only the following types of authentication:
Step 10
Select OK.
Step 11
In the Secure Communications section, select Edit.
Step 12
In the Secure Communications dialog box, if the Require Secure Channel (SSL) check box is checked:
- You must choose HTTPS for the web-based protocol when you create a unified messaging service in Unity Connection.
- You must download SSL certificates from the Exchange server and install them on the Unity Connection server.
Step 13
Select OK twice.
Step 14
In the left pane, under Default Website, right-click EWS, and select Properties.
Step 15
In the EWS Properties dialog box, select the Directory Security tab.
Step 16
In the Authentication and Access Control section, select Edit.
Step 17
In the Authentication Methods dialog box, confirm that the check box is checked for the type of authentication that you want the unified messaging services account to use to find Exchange servers. When you create a unified messaging services account, you will configure Unity Connection to use the same type of authentication.
Caution The unified messaging services account must use the same type of authentication for EWS that you specified for autodiscover in
Step 9.
Unity Connection supports only the following types of authentication:
Step 18
Select OK.
Step 19
In the Secure Communications section, select Edit.
Step 20
In the Secure Communications dialog box, if the Require Secure Channel (SSL) check box is checked:
- You must choose HTTPS for the web-based protocol when you create a unified messaging service in Unity Connection.
- You must download SSL certificates from the Exchange server and install them on the Unity Connection server.
Caution The unified messaging services account must use the same SSL settings for EWS that you specified for autodiscover in
Step 12.
Step 21
Select OK twice.
Step 22
Repeat Step 5 through Step 21 for the other Exchange 2007 client access servers that Unity Connection can access.
Step 23
Close IIS Manager.
Confirming Exchange 2003 Authentication and SSL Settings for Unity Connection 8.5 and Later
To Confirm Exchange 2003 Authentication and SSL Settings for Unity Connection 8.5 and Later
Step 1
Decide which type of authentication (basic, digest, or NTLM) you want Unity Connection to use to sign in to Exchange 2003 servers.
If you are configuring Unity Connection to search for Exchange servers, you must configure the following servers to use the same type of authentication:
- All Exchange 2003 servers, if any, on which there are mailboxes that you want Unity Connection to be able to access.
- All Exchange 2007 client access servers.
- All Exchange 2010 client access servers, if there are Exchange 2010 mailboxes that you want Unity Connection to be able to access.
If you are choosing specific Exchange servers, you do not need to configure all Exchange servers to use the same type of authentication. Each Exchange server is associated with a separate unified messaging service, so the Exchange authentication mode only needs to match the authentication mode for the corresponding unified messaging service.
Note
If you are choosing a specific Exchange 2003 front-end server, you may need to use basic authentication. For more information, on the Microsoft website, see the “Authentication Mechanisms for HTTP” in the Exchange Server 2003 section of the TechNet Library.
Step 2
Decide whether you want the communication between Unity Connection and Exchange 2007 client access servers to be SSL encrypted. If so, you must specify the same SSL setting on the following servers:
- All Exchange 2003 servers, if any, on which there are mailboxes that you want Unity Connection to be able to access.
- All Exchange 2007 client access servers.
- All Exchange 2010 client access servers, if there are Exchange 2010 mailboxes that you want Unity Connection to be able to access.
Step 3
Sign in to a server that has access to the same Exchange 2003 servers as Unity Connection has. Use an account that is a member of the local Administrators group.
Step 4
On the Windows Start menu, select Programs > Administrative Tools > Internet Information Services (IIS) Manager.
Step 5
For the first Exchange 2003 server for which you want to confirm settings, in the left pane, expand <servername> > Web Sites > Default Website.
Step 6
Under Default Website, right-click Exchange, and select Properties.
Step 7
In the Exchange Properties dialog box, select the Directory Security tab.
Step 8
In the Authentication and Access Control section, select Edit.
Step 9
In the Authentication Methods dialog box, confirm that the check box is checked for the type of authentication that you want the unified messaging services account to use to sign in to Exchange servers. When you create a unified messaging service, you will configure Unity Connection to use the same type of authentication.
Unity Connection supports only the following types of authentication:
Step 10
Select OK.
Step 11
In the Secure Communications section, select Edit.
Step 12
In the Secure Communications dialog box, if the Require Secure Channel (SSL) check box is checked:
- You must choose HTTPS for the web-based protocol when you create a unified messaging service in Unity Connection.
- You must download SSL certificates from the Exchange server and install them on the Unity Connection server.
Step 13
Select OK twice.
Step 14
Repeat Step 5 through Step 13 for the other Exchange 2003 servers that you want Unity Connection to be able to access.
Step 15
Close IIS Manager.
Creating the Unified Messaging Services Account in Active Directory and Granting Permissions for Unity Connection 8.5 and Later
Unity Connection accesses Exchange mailboxes using an Active Directory account called the unified messaging services account. After you create the account, you grant it the rights necessary for Unity Connection to perform operations on behalf of the user. For Exchange 2010 and 2007, operations are performed through Exchange Web Services (EWS). For Exchange 2003, operations are performed through WebDav. These operations include uploading messages into Exchange mailboxes, tracking changes to the messages in Exchange, updating the messages with changes made in Unity Connection, deleting messages in Exchange when the messages are deleted in Unity Connection, tracking when messages are deleted in Exchange so they can be moved to the deleted items folder in Unity Connection, and so on.
See the following sections:
Task list for Creating the Unified Messaging Services Account and Granting Permissions for Unity Connection 8.5 and Later
1.
Create one or more domain user accounts in the Active Directory forest that includes the Exchange servers with which you want Unity Connection to communicate. Note the following:
–
Give the account a name that identifies it as the unified messaging services account for Unity Connection.
–
Do not create an Exchange mailbox for the account.
Caution If you create a mailbox for the account, unified messaging will not function properly.
–
Do not add the account to any administrator group.
–
Do not disable the account, or Unity Connection cannot use it to access Exchange mailboxes.
–
Specify a password that satisfies the password-security requirements of your company.
The password is encrypted with AES 128-bit encryption and stored in the Unity Connection database. The key that is used to encrypt the password is accessible only with root access, and root access is available only with assistance from Cisco TAC.
–
When you are configuring unified messaging for a Unity Connection cluster, Unity Connection automatically uses the same unified messaging services account for both Unity Connection servers.
–
When you are configuring unified messaging for intersite networking or for intrasite networking, you can use the same unified messaging services account for more than one Unity Connection server. However, this is not a requirement and does not affect functionality or performance.
2.
If you are using Exchange 2007: For all client access servers, confirm that the local computer account is a member of the Windows Authorization Access group. See the “Confirming that Local Computer Account is a Member of the Windows Authorization Access Group on Client Access Servers (Exchange 2007 Only)” section.
3.
For each version of Exchange that you want Unity Connection to be able to access, do the procedure in the corresponding section:
–
Assigning the Application Impersonation Management Role to Unified Messaging Services Accounts (Exchange 2013 and Exchange 2010 Only)
–
Granting Rights to the Unified Messaging Services Account (Exchange 2007 Only)
–
Granting Permissions to the Unified Messaging Services Account (Exchange 2003 Only)
Confirming that Local Computer Account is a Member of the Windows Authorization Access Group on Client Access Servers (Exchange 2007 Only)
If you are configuring unified messaging for Unity Connection users whose Exchange mailboxes are homed on Exchange 2007 servers, do the following procedure to confirm that the local computer accounts for those servers are members of the Windows Authorization Access group, as they are by default. Do the procedure for all Exchange 2007 client access servers that Unity Connection can access.
To Confirm that the Local Computer Account is a Member of the Windows Authorization Access Group on Client Access Servers (Exchange 2007 Only)
Step 1
Sign in to a server on which Active Directory Users and Computers is installed. Use an account that is a member of the Domain Admins group.
Step 2
On the Windows Start menu, select Administrative Tools > Active Directory Users and Computers.
Step 3
In the left pane, expand the name of a domain that contains Exchange 2007 client access servers that Unity Connection can access, and select Builtin.
Step 4
In the right pane, right-click Windows Authorization Access Group, and select Properties.
Step 5
In the Windows Authorization Access Group Properties dialog box, select the Members tab.
Step 6
Select Add.
Step 7
In the Select Users, Contacts, Computers, or Groups dialog box, select Object Types.
Step 8
Check the Computers check box.
Step 9
Select OK to close the Object Types dialog box.
Step 10
On the Select Users, Contacts, Computers, or Groups dialog box, enter the names of all of the Exchange 2007 client access servers in the domain that you expanded in Step 3.
Step 11
Select Check Names.
Step 12
Select OK to close the Select Users, Contacts, Computers, or Groups dialog box.
Step 13
Select OK to close the Windows Authorization Access Group Properties dialog box.
Step 14
Repeat Step 3 through Step 13 for the other domains that contain Exchange 2007 client access servers that Unity Connection can access.
Assigning the Application Impersonation Management Role to Unified Messaging Services Accounts (Exchange 2013 and Exchange 2010 Only)
To Assign the ApplicationImpersonation Management Role to Unified Messaging Services Accounts (Exchange 2013 and Exchange 2010 Only)
Step 1
Sign in to a server on which Exchange Management Shell is installed. Sign in using either an account that is a member of the Enterprise Admins group or an account that has permission to grant permissions on Exchange objects in the configuration container.
Step 2
Run the following command in Exchange Management Shell to assign the ApplicationImpersonation management role to the unified messaging services account for Exchange 2013 (Unity Connection 8.6(2) SU3 and later) or 2010.
new-ManagementRoleAssignment -Name: RoleName -Role:ApplicationImpersonation -User:' Account '
where:
- RoleName is the name that you want to give the assignment, for example, Unity ConnectionUMServicesAcct. The name that you enter for RoleName appears when you run get-ManagementRoleAssignment.
- Account is the name of the unified messaging services account in domain\alias format.
Step 3
If you created more than one unified messaging services account, repeat Step 2 for the remaining accounts. Specify a different value for RoleName for each unified messaging services account.
Granting Rights to the Unified Messaging Services Account (Exchange 2007 Only)
Do the following procedures for all unified messaging services accounts.
To Grant Rights to the Unified Messaging Services Account for Cisco Unity Connection 8.5 (Exchange 2007 Only)
Step 1
Sign in to a server on which Exchange Management Shell is installed. Sign in using either an account that is a member of the Enterprise Admins group or an account that has permission to grant rights on Exchange objects in the configuration container.
Step 2
Run the following commands in Exchange Management Shell to grant the required rights to the unified messaging services account for Exchange 2007:
Add-ADPermission -Identity ( PermissionLevel ).DistinguishedName -User (Get-User -Identity Account | select-object).identity -ExtendedRight ms-Exch-EPI-Impersonation
Add-ADPermission -Identity ( PermissionLevel ).DistinguishedName -User (Get-User -Identity Account | select-object).identity -ExtendedRight ms-Exch-EPI-May-Impersonate
Add-ADPermission -Identity ( PermissionLevel ).DistinguishedName -User (Get-User -Identity Account | select-object).identity -ExtendedRights Receive-As
where:
- PermissionLevel is determined by whether you want to grant the unified messaging services account rights to access individual servers or rights to access all Exchange 2007 servers in the organization:
–
To grant the unified messaging services account rights to access individual Exchange servers, replace PermissionLevel with:
Get-ExchangeServer -Identity ServerName
where ServerName is the name of the Exchange 2007 server to which you want the unified messaging services account to have access.
–
To grant the unified messaging services account rights to access all Exchange 2007 servers in the Exchange organization, replace PermissionLevel with:
Get-OrganizationConfig
For more information on the Add-ADPermission commandlet and the Identity parameter, see Exchange 2007 Help.
- Account is the name of the unified messaging services account in domain\alias format.
Step 3
If you created more than one unified messaging services account, repeat Step 2 for the remaining accounts.
Step 4
If you set permissions on individual Exchange server in Step 2 and you have more than one Exchange 2007 server, repeat Step 1 through Step 3 on the following servers:
- All other Exchange 2007 client access servers that Unity Connection can access.
- All Exchange 2007 mailbox servers that home mailboxes that you want Unity Connection to be able to access.
To Grant Unified Messaging Services Accounts the Permission to Sign In Locally for Cisco Unity Connection 8.5 (Exchange 2007 Only)
Step 1
On an Exchange 2007 client access server that Unity Connection can access, sign in using an account that is a member of the local Administrators group.
Step 2
On the Windows Start menu, select Administrative Tools > Local Security Policy.
Step 3
In the left pane, expand Local Policies, and select User Rights Assignment.
Step 4
In the right pane, right-click Allow Log on Locally, and select Properties.
Step 5
In the Allow Log on Locally Properties dialog box, on the Local Security Setting tab, select Add User or Group.
Step 6
On the Select Users, Computers, or Groups dialog box, enter the name of the unified messaging services account that you created in Task 1. of the “Task list for Creating the Unified Messaging Services Account and Granting Permissions for Unity Connection 8.5 and Later” section.
If intrasite networking or intersite networking is configured, and if you created more than one unified messaging services account, enter the names of the unified messaging services accounts for the Unity Connection servers that will access this Exchange 2007 client access server.
Step 7
Select Check Names.
Step 8
Select OK to close the Select Users, Computers, or Groups dialog box.
Step 9
Select OK to close the Allow Log on Locally Properties dialog box.
Step 10
Close Local Security Settings.
Step 11
Repeat Step 1 through Step 10 on the following servers:
- All other Exchange 2007 client access servers that Unity Connection can access.
- All Exchange 2007 mailbox servers that home mailboxes that you want Unity Connection to be able to access.
Granting Permissions to the Unified Messaging Services Account (Exchange 2003 Only)
To grant permissions to the unified messaging services account so Unity Connection can access Exchange 2003, do the following procedure.
To Grant Permissions to the Unified Messaging Services Account for Cisco Unity Connection 8.5 (Exchange 2003 Only)
Step 1
Sign in to a server on which Exchange System Manager is installed. Sign in using either an account that is a member of the Enterprise Admins group or an account that has permission to grant permissions on Exchange objects in the configuration container.
Step 2
On the Windows Start menu, select Programs > Microsoft Exchange > System
Manager.
Step 3
In the left pane, expand Servers.
Step 4
Right-click the name of the Exchange server that contains mailboxes that will be accessed by Cisco Unity Connection, and select Properties.
Step 5
In the <Server name> Properties dialog box, select the Security tab.
Step 6
Select Add.
Step 7
In the Select Users, Computers, or Groups dialog box, in the Enter the Object Names to Select field, enter the name of the unified messaging services account.
Step 8
Select Check Names.
Step 9
Select OK to close the dialog box.
Step 10
In the <Server name> Properties dialog box, in the Group or User Names list, select the name of the unified messaging services account.
Step 11
In the Permissions For <Account name> list, check the Allow check box for the following permissions:
- Send As
- Receive As
- Administer Information Store
Step 12
Select OK to close the <Server name> Properties dialog box.
Step 13
Repeat Step 4 through Step 12 for each additional Exchange server that you want to access.
Removing EWS Limits from Exchange 2013 and Later
If any Unity Connection users who are configured for unified messaging have mailboxes in Exchange 2013(8.6(2), remove the Exchange 2013 EWS limits for the unified messaging service account by creating and applying a new mailbox policy to the target mailbox account. If you do not remove EWS limits, messages may not be synchronized, and status changes (for example, from unread to read), changes to the subject line, and changes to the priority may not be replicated. In addition, attempts to access Exchange calendars and contacts may fail.
Note
Prior to Exchange 2013, the throttling limit was calculated against the calling account (in our case service account). Starting with Exchange 2013(Unity Connection 8.6(2) SU3 and later), this limit has been changed. Now the charges are counted against the target mailbox rather than the calling account.
To Remove EWS Limits from Exchange 2013 and later
Step 1
Sign in to a server on which Exchange Management Shell is installed. Sign in using either an account that is a member of the Enterprise Admins group or an account that has permission to grant permissions on Exchange objects in the configuration container.
Step 2
Create a new policy with unlimited EWS connections:
New-ThrottlingPolicy -Name " <ConnectionUnifiedMessagingServicesPolicy> " -EWSMaxConcurrency unlimited -EWSMaxBurst unlimited -EWSRechargeRate unlimited -EWSCutOffBalance unlimited -EWSMaxSubscriptions unlimited
where ConnectionUnifiedMessagingServicesPolicy is the name that you want to assign to the policy.
Step 3
Apply the new policy to the unified messaging services user mailbox. For each user mailbox, run the following command:
Set-ThrottlingPolicyAssociation -Identity " < ConnectionUnifiedMessagingusermailbox > " -ThrottlingPolicy " < ConnectionUnifiedMessagingServicesPolicy > "
where:
- ConnectionUnifiedMessagingusermailbox is the name of the user mailbox.
- ConnectionUnifiedMessagingServicesPolicy is the name of the policy that you created in Step 2.
Note
The Set-ThrottlingPolicyAssociation command is not supported with Exchange 2010 version 14.00.0639.021. The users having Exchange 2010 with version 14.00.0639.021 are not allowed to modify an existing throttling policy settings, hence the default policy gets applied here.
Step 4
Confirm that the mailbox is using the new policy:
Get-ThrottlingPolicyAssociation -Identity " < ConnectionUnifiedMessagingusermailbox >" | findstr "ThrottlingPolicy"
Step 5
On each Exchange 2013 (Unity Connection 8.6(2) SU3 and later) server that has the CAS role, restart the Microsoft Exchange RPC Client Access service.
Removing EWS Limits from Exchange 2010 SP2 RU4 and Later
Microsoft has enabled the client throttling policy feature by default. If there is no throttling policy already configured, Microsoft Exchange applies a default policy to all users. The default throttling policy is tailored for end user's load and not for an enterprise application like, Cisco Unity Connection using impersonation. If any Cisco Unity Connection users who are configured for unified messaging have mailboxes in Exchange 2010, configure the Exchange 2010 EWS limits for the unified messaging users mailbox by creating and applying a new mailbox policy to the unified messaging user mailbox account. If you do not configure EWS limits, messages may not be synchronized, and status changes (for example, from unread to read), changes to the subject line, and changes to the priority may not be replicated. In addition, attempts to access Exchange calendars and contacts may fail.
Note
After Exchange 2010 SP2 RU4, when Exchange impersonation is used, the budgets for all the throttling thresholds calculated against the account that is impersonated (target mailbox) and not the impersonating account (Unified Messaging Service Account).
Enabling the Paged View Functionality for Unity Connection Versions 8.5.1 SU6 and Later or Unity Connection Versions 8.6(2) SU4 and Later
Make sure to enable the paged view search functionality. To enable the paged view functionality for messages, you must set the value of the 'System.Messaging.MbxSynch.MbxSynchUsePaging' parameter to 1.
To Enable the Paged View Functionality, Perform the Following Steps
Step 1
Run the following CLI command:
run cuc dbquery unitydirdb execute procedure csp_ConfigurationModifyBool(pFullName='System.Messaging.MbxSynch.MbxSynchUsePaging',pvalue=1)
Note
When a Unity Connection cluster is configured, you can run the command on publisher or subscriber server.
Step 2
To set the maximum limit of voice messages items that can be managed by Unity Connection with the Paged view search functionality, run the following CLI command:
run cuc dbquery unitydirdb execute procedure csp_ConfigurationModify(pFullName='System.Messaging.MbxSynch.MbxSynchVoiceMailCountLimit',pvalue="newvalue")
where, new value specifies the value of the voicemails count limit that you can view after the paging parameter is enabled. Unity Connection by default manages the first 25000 voice messages per mailbox that avoid any delay in message synchronization between Unity Connection and Exchange server. This voicemail count limit can be increased maximum up to 75000.
Removing EWS Limits from Exchange 2010 Service Pack 2 RU4 and Later
For the Unity Connection versions previous to 8.5.1 SU6 or Connection versions previous to 8.6(2) SU4, configure the EWS limits for affected unified users by following the below given steps.
Note
These steps are also applicable if the paged view search functionality is disabled.
To Configure EWS Limits from Exchange 2010 Service Pack 2 RU4 and Later
Step 1
Sign in to a server on which Exchange Management Shell is installed. Sign in using either an account that is a member of the Enterprise Admins group or an account that has permission to grant permissions on Exchange objects in the configuration container.
Step 2
Create a new policy with the following EWS connections where Exchange mailboxes have more than 1000 messages, which includes voice messages and receipts. For Exchange mailboxes having 10000 messages, then the new throttling policy will be:
New-ThrottlingPolicy -Name " <ConnectionUnifiedMessagingServicesPolicy> " -EWSPercentTimeInCAS 300 -EWSPercentTimeInMailboxRPC 200 -EWSFindCountLimit 10000 -EWSPercentTimeinAD 100
where ConnectionUnifiedMessagingServicesPolicy is the name that you want to assign to the policy. Refer to the Table 2-5 to have detailed description on the throttling policy parameters.
Step 3
Apply the new policy to all the unified messaging user mailbox. For each user mailbox, run the following command:
Set-ThrottlingPolicyAssociation -Identity " < ConnectionUnifiedMessagingusermailbox > " -ThrottlingPolicy " < ConnectionUnifiedMessagingServicesPolicy > "
where:
- ConnectionUnifiedMessagingusermailbox is the name of the user mailbox.
- ConnectionUnifiedMessagingServicesPolicy is the name of the policy that you created in Step 2.
Step 4
Confirm that the mailbox is using the new policy:
Get-ThrottlingPolicyAssociation -Identity " < ConnectionUnifiedMessagingusermailbox >" | findstr "ThrottlingPolicy"
Step 5
On each Exchange 2010 server that has the CAS role, restart the Microsoft Exchange RPC Client Access service.
Table 2-5 Recommended Throttle Policy Parameter Values With 10000 Items in User’s Mailbox
|
|
|
EWSPercentTimeInCAS |
300 |
Specifies the percentage of a minute that an Exchange Web Services user can spend executing the client access server code (PercentTimeInCAS). |
EWSPercentTimeInMailboxRPC |
200 |
Specifies the percentage of a minute that an Exchange Web Services user can spend executing mailbox remote procedure call (RPC) requests (PercentTimeInMailboxRPC). |
EWSFindCountLimit |
10000 |
Defines the maximum number of items from a FindItem or FindFolder operation that can exist in memory on the Client Access server at one time for one user. Note If in your deployment mailboxes have more than 10,000 items, then you can adjust this parameter. |
EWSPercentTimeinAD |
100 |
Specifies the maximum amount of time that can be spent by a Client Access server when accessing Active Directory resources on behalf of a client account, per minute. |
Removing EWS Limits from Exchange 2010 SP2 RU3 and Earlier Releases
If any Unity Connection users who are configured for unified messaging have mailboxes in Exchange 2010, configure the Exchange 2010 EWS limits for the unified messaging service account by creating and applying a new mailbox policy to the unified messaging services account. If you do not configure EWS limits, messages may not be synchronized, and status changes (for example, from unread to read), changes to the subject line, and changes to the priority may not be replicated. In addition, attempts to access Exchange calendars and contacts may fail.
Note
Prior to Exchange 2010 Service Pack 1, EWS limits were off by default. If you have not yet installed Service Pack 1, which turns limits on by default, we still recommend that you do the following procedure. Otherwise, when you install Service Pack 1, Unity Connection functionality will be affected.
To Configure EWS Limits from Exchange 2010 SP2 RU3 and Earlier Releases
Step 1
Sign in to a server on which Exchange Management Shell is installed. Sign in using either an account that is a member of the Enterprise Admins group or an account that has permission to grant permissions on Exchange objects in the configuration container.
Step 2
Create a new policy with unlimited EWS connections:
New-ThrottlingPolicy -Name " <ConnectionUnifiedMessagingServicesPolicy> " -EWSMaxConcurrency $null -EWSMaxSubscriptions $null -EWSPercentTimeInCAS $null -EWSPercentTimeInMailboxRPC $null -EWSFindCountLimit $null -EWSPercentTimeinAD $null
where ConnectionUnifiedMessagingServicesPolicy is the name that you want to assign to the policy.
Step 3
Apply the new policy to the unified messaging services account and the user mailbox:
Set-ThrottlingPolicyAssociation -Identity " < ConnectionUnifiedMessagingServicesAccount > " -ThrottlingPolicy " < ConnectionUnifiedMessagingServicesPolicy > "
where:
Note
The Set-ThrottlingPolicyAssociation command is not supported with Exchange 2010 version 14.00.0639.021. The users having Exchange 2010 with version 14.00.0639.021 are not allowed to modify an existing throttling policy settings, hence the default policy gets applied here.
Step 4
Confirm that the mailbox is using the new policy:
Get-ThrottlingPolicyAssociation -Identity " < ConnectionUnifiedMessagingServicesAccount >" | findstr "ThrottlingPolicy"
Step 5
If you created more than one unified messaging services account, repeat Step 3 and Step 4 for the remaining accounts.
Step 6
On each Exchange 2010 server that has the CAS role, restart the Microsoft Exchange RPC Client Access service.
Enabling the WebDav Service on Exchange 2003 Servers for Unity Connection 8.5 and Later
If you want Unity Connection to access mailboxes on Exchange 2003 servers, you need to configure Internet Information Services to allow the WebDav service. Do the following procedure.
To Enable the WebDav Service on Exchange 2003 for Cisco Unity Connection 8.5
Step 1
Sign in to a server that has access to the same Exchange 2003 servers that the Unity Connection server has access to. Use an account that is a member of the local Administrators group.
Step 2
On the Windows Start menu, select Programs > Administrative Tools > Internet Information Services (IIS) Manager.
Step 3
For the first Exchange 2003 server for which you want to confirm settings, in the left pane, expand <servername> and select Web Service Extensions.
Step 4
In the right pane, for WebDAV, check the value of the Status column:
- If the value is Allowed, skip to Step 5.
- If the value is Prohibited, select Allow.
Step 5
Repeat Step 3 and Step 4 for the other Exchange 2003 servers that you want Unity Connection to be able to access.
Step 6
Close IIS Manager.
Creating a Unified Messaging Service on Unity Connection 8.5 and Later to Access Exchange
Do the following procedure to create one or more unified messaging services.
Creating a Unified Messaging Service to Access Exchange from Unity Connection 8.5 and Later
Step 1
In Cisco Unity Connection Administration, expand Unified Messaging, then select Unified Messaging Services.
Step 2
On the Search Unified Messaging Services page, select Add New.
Step 3
Decide which options to select for the Message Action for Email and Message Action for Fax lists at the bottom of the page. (For field information, on the Help menu, select This Page.)
If you want to select Relay the Message or Accept and Relay the Message for either list, you must first configure an SMTP Smart Host on the System Settings > SMTP Configuration > Smart Host page. Unity Connection Administration will not let you save a new unified messaging configuration with those settings when no SMTP Smart Host is configured.
Step 4
On the New Unified Messaging Service page, in the Type list, select Exchange/BPOS -D.
Step 5
Check the Enabled check box to enable the service.
For information on synchronization behavior if you later disable a unified messaging service for which single inbox is enabled, see the “Disabling and Re-enabling Single Inbox Affecting the Synchronization of Unity Connection and Exchange Mailboxes” section.
Step 6
In the Display Name field, enter a descriptive name.
If you are creating more than one unified messaging service for Exchange, note that this is the name that will appear on the Users > Unified Messaging Accounts page when you configure users for unified messaging. Enter a display name that will simplify choosing the correct unified messaging service for each user.
Step 7
In the Web-Based Authentication Mode list, select the same authentication mode that you confirmed when you did the applicable procedures in the “Confirming Exchange Authentication and SSL Settings for Unity Connection 8.5 and Later” section.
Step 8
In the Web-Based Protocol list, select the same web-based protocol that you confirmed when you did the applicable procedures in the “Confirming Exchange Authentication and SSL Settings for Unity Connection 8.5 and Later” section.
Step 9
If you want Unity Connection to validate the SSL certificate from the Exchange server, check the Validate Certificates for Exchange Servers check box.
Self-signed certificates cannot be validated. If you selected HTTPS from the Web-Based Protocol list, and if you are using self-signed certificates, do not check the Validate Certificates for Exchange Servers check box. If you do check the check box, Unity Connection will not be able to access Exchange.
Step 10
In the Exchange servers section, if you want Unity Connection to access a specific Exchange server, skip to Step 11.
If you want Unity Connection to automatically find Exchange 2010 or Exchange 2007 client access servers, or Exchange 2003 servers, do the following:
a.
Select Search for Exchange Servers.
b.
In the Active Directory DNS Domain Name field, enter the DNS domain name of the Active Directory domain in which you want Unity Connection to begin searching for Exchange servers.
c.
If you have Exchange servers in more than one Active Directory site, you can improve performance if you specify the site that contains the domain controllers that you want Unity Connection to use to find Exchange servers. In the Active Directory Site Name field, enter the name of the site.
d.
Under Exchange Versions, select the versions of Exchange in which you have mailboxes that you want Unity Connection to be able to access.
e.
In the Protocol Used to Communicate with Domain Controllers list, select whether Unity Connection should use LDAP or secure LDAP (LDAPS) when communicating with Active Directory to find Exchange servers.
Caution When you select
Search for Exchange Servers, Unity Connection communicates with Active Directory servers using Basic authentication regardless of the authentication method you selected in the
Web-Based Authentication Mode list. As a result, the username and password of the unified messaging services account and all other communication between the Unity Connection and Active Directory servers is in clear text. If you want this data to be encrypted, you must select Secure LDAP (LDAPS) in the
Protocol Used to Communicate with Domain Controllers list and upload certificates from the certification authority that issued the SSL certificates for Active Directory servers to both tomcat-trust and Connection-trust locations. See Task
17. in the
“Task List for Configuring Unity Connection 8.5 and Later and Exchange for Unified Messaging” section.
f.
If you want Unity Connection to validate the SSL certificate from Active Directory domain controllers, check the Validate Certificates for Active Directory Domain Controllers check box.
Self-signed certificates cannot be validated. If you selected LDAPS from the Protocol Used to Communicate with Domain Controllers list, and if you are using self-signed certificates, do not check the Validate Certificates for Active Directory Domain Controllers check box. If you do check the check box, Unity Connection will not be able to access domain controllers to search for Exchange servers.
g.
Skip to Step 12.
Step 11
To configure Unity Connection to access a specific Exchange server, do the following:
a.
Select Specify an Exchange Server.
b.
In the Exchange Server field, enter the fully qualified domain name or the IP address of the Exchange server that you want Unity Connection to access. If you are entering the name of an Exchange 2013 (Unity Connection 8.6(2) SU3 and later), Exchange 2010, or Exchange 2007 CAS server, you must enter the name of a client access server.
c.
In the Exchange Server Type list, select the version of Exchange installed on the server that you specified in Step b.
Step 12
In the Username and Password fields, enter the Active Directory username and password for the account that you created in the “Creating the Unified Messaging Services Account in Active Directory and Granting Permissions for Unity Connection 8.5 and Later” section.
If you specify the username in domain\username format, do not use FQDN format for the domain name.
Step 13
Under Service Capabilities, select the features that you want this unified messaging service to allow.
Note
When you configure unified messaging for Unity Connection users, you can disable for an individual user any feature that you enable here. However, you cannot enable for an individual user any feature that you disable here.
For information on synchronization behavior if you later disable a unified messaging service for which single inbox is enabled, see the “Exchange Servers Communication with Unity Connection 8.5 and Later” section.
Step 14
Under Synchronize Connection and Exchange Mailboxes (Single Inbox), choose message actions for email and for fax. (For field information, on the Help menu, select This Page.)
Step 15
Select Save.
Note
If you selected HTTPS in the Web-Based Protocol list, or if you selected Secure LDAP (LDAPS) in the Protocol Used to Communicate with Domain Controllers list, you cannot test the configuration until after you have uploaded SSL certificates in Task 17. of the “Task List for Configuring Unity Connection 8.5 and Later and Exchange for Unified Messaging” section because the security-related tests will fail.
Step 16
If you are configuring Unity Connection to communicate with individual Exchange servers, repeat Step 2 through Step 15 to create additional unified messaging services as explained in the Exchange Servers Communication with Unity Connection 8.5 and Later.
Uploading CA Public Certificates for Exchange and Active Directory Servers to Unity Connection 8.5 and Later
When you created unified messaging services, if you selected the option to validate certificates for Exchange servers or for Active Directory domain controllers (DCs), you must upload the public certificates from the certification authority (CA) that signed the certificates on the Exchange servers and DCs. Otherwise, Unity Connection cannot communicate with Exchange servers or with DCs to find Exchange servers, and unified messaging functionality will not work. Do the following tasks:
1.
If you selected the option to validate certificates for Exchange servers, and if SSL certificates are not already installed on all of the following servers: Get and install certificates:
–
Exchange 2013 (Unity Connection 8.6(2) SU3 and later) or Exchange 2010 client access servers.
–
Exchange 2007 client access servers, if there are Exchange 2007 mailboxes that you want Unity Connection to be able to access.
–
Exchange 2003 servers, if any, on which there are mailboxes that you want Unity Connection to be able to access.
In addition, if you selected the option to validate certificates for Active Directory domain controllers, and if SSL certificates are not already installed on your DCs, get and install certificates.
2.
If you used an external CA (for example, Verisign) to issue the SSL certificates installed on the servers listed in Task 1., and if you have the public certificates for the CA in.pem format: Save the files to a network location accessible to the Unity Connection server. Then skip to Task 6.
3.
If you used Microsoft Certificate Services or Active Directory Certificate Services to issue the SSL certificates, or if you used an external CA and you do not have the public certificate for the CA in.pem format: Download and install OpenSSL or another application that can convert public certificates to.pem format. Unity Connection cannot upload public certificates in other formats.
4.
If you used Microsoft Certificate Services to issue the SSL certificates: Do the “To Save the Public Certificate for Microsoft Certificate Services or Active Directory Certificate Services to a File” section.
5.
If you used Microsoft Certificate Services, Active Directory Certificate Services, or an external CA, and if you do not have public certificates in.pem format: Use the application that you downloaded in Task 3. to convert the public certificate to.pem format, and save the file to a network location accessible to the Unity Connection server.
6.
Upload the public certificates to the Unity Connection server. See the To Upload the Public Certificates on Unity Connection 8.5 or Later.
To Save the Public Certificate for Microsoft Certificate Services or Active Directory Certificate Services to a File
Step 1
Sign in to the server on which you installed Microsoft Certificate Services and issued SSL certificates for the following servers:
- Exchange 2013 (Unity Connection 8.6(2) SU3 and later) or Exchange 2010 client access servers.
- Exchange 2007 client access servers, if there are Exchange 2007 mailboxes that you want Unity Connection to be able to access.
- Exchange 2003 servers, if any, on which there are mailboxes that you want Unity Connection to be able to access.
- Active Directory domain controllers that the Unity Connection server might access.
Step 2
On the Windows Start menu, select Programs > Administrative Tools > Certification Authority.
Step 3
In the left pane of the Certification Authority MMC, right-click the server name, and select Properties.
Step 4
In the <servername> Properties dialog box, on the General tab, select View Certificate.
Step 5
In the Certificate dialog box, select the Details tab.
Step 6
On the Details tab, select Copy to File.
Step 7
On the Welcome to the Certificate Export Wizard page, select Next.
Step 8
On the Export File Format page, select Next to accept the default value of DER Encoded Binary X.509 (.CER).
Step 9
On the File to Export page, specify the full path of the public certificate, including a location that is accessible to the Unity Connection server, and a file name.
Step 10
Select Next.
Step 11
On the Completing the Certificate Export Wizard page, select Finish.
Step 12
Select OK three times to close a message box and two dialog boxes.
Step 13
Close the Certification Authority MMC.
Step 14
If you issued SSL certificates for all of the servers listed in Step 1 using the same installation of Microsoft Certificate Services, you are finished with this procedure. Return to the task list for this section.
If you issued SSL certificates for all of the servers listed in Step 1 using different installations of Microsoft Certificate Services, repeat Step 1 through Step 13 to get one public certificate for each instance of Microsoft Certificate Services. Then return to the task list for this section.
To Upload the Public Certificates on Unity Connection 8.5 or Later
Step 1
On the Unity Connection server, sign in to Cisco Unified Operating System Administration.
Step 2
On the Security menu, select Certificate Management.
Step 3
Select Upload Certificate.
Step 4
In the Certificate Name list, select tomcat-trust.
Step 5
Optional: Enter a description (for example, the name of the certification authority) in the Description field.
Step 6
Select Browse.
Step 7
Browse to the location where you saved the public certificates in.pem format, and select one of the converted certificates.
Step 8
Select Upload File.
Step 9
Repeat Step 3 through Step 8, but select Unity Connection-trust in the Certificate Name list.
Step 10
If you have public certificates from more than one certification authority, repeat Step 3 through Step 9 for the remaining certificates.
Testing Unified Messaging Services on Unity Connection 8.5 and Later
Do the following procedure to test one or more unified messaging services.
To Test Unified Messaging Services on Unity Connection 8.5 and Later
Step 1
In Cisco Unity Connection Administration, expand Unified Messaging, then select Unified Messaging Services.
Step 2
On the Search Unified Messaging Services page, select the service that you want to test.
Step 3
On the Edit Unified Messaging Service page, select Test.
Step 4
If the test results showed configuration problems, resolve the problems, then repeat the test.
Step 5
If you configured two or more unified messaging services, repeat Step 1 through Step 4 to test the remaining services.
Creating Unified Messaging Accounts to Link Unity Connection 8.5 and Later Users to Exchange Mailboxes
This section contains the following sections:
Relating Unified Messaging Accounts and User Accounts for Unity Connection 8.5 and Later
Unified messaging accounts tie Unity Connection users to unified messaging services. Unified messaging accounts are separate objects from user accounts:
- When you create a user account, Unity Connection does not automatically create a unified messaging account for that user.
- You can create more than one unified messaging account for a user, but a user’s unified messaging accounts cannot have overlapping features. For example, you cannot create two unified messaging accounts for the same user that both enable single inbox.
Creating multiple unified messaging accounts for a user is one way to control access to unified messaging features. For example, if you want all users to have single inbox but only a few users to have text-to-speech access to Exchange email, you can create two unified messaging services. One activates single inbox and the other activates TTS. You then create unified messaging accounts for all users to give them access to single inbox, and you create a second unified messaging account for the users who you want to have TTS.
- When you add a unified messaging account, the associated user account is updated with a reference to the unified messaging account. The user account does not contain the information on the unified messaging account.
- When you delete a user account, all unified messaging accounts for that user are also deleted. However, when you delete a unified messaging account, the corresponding user account is not deleted. The user account is updated only to remove the reference to the unified messaging account.
Creating Unified Messaging Accounts on Unity Connection 8.5 and Later
Do the following procedure to create one or more unified messaging accounts for Unity Connection users using Unity Connection Administration. You can also create large numbers of unified messaging accounts using the Bulk Administration Tool. For more information, see the “Using the Cisco Unity Connection 8.x Bulk Administration Tool” appendix in the User Moves, Adds, and Changes Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmacx/8xcucmacappa.html.
Note
Each unified messaging account is associated with a user, but a unified messaging account is a separate object in the Unity Connection database. If you delete a unified messaging account, the associated user account is not deleted.
To Create Unified Messaging Accounts to Link Cisco Unity Connection 8.5 Users to Exchange Mailboxes
Step 1
In Cisco Unity Connection Administration, expand Users, then select Users.
Step 2
On the Search Users page, select the alias of a user.
Note
If the user alias does not appear in the search results table, set the applicable parameters in the search fields at the top of the page, and select Search.
Step 3
On the Edit User Basics page, on the Edit menu, select Unified Messaging Accounts.
Step 4
On the Unified Messaging Accounts page, select Add New.
Step 5
On the New Unified Messaging Account page, in the Unified Messaging Service list, select the name of the service that you want to use for this user. You entered the name when you created the service in the Creating a Unified Messaging Service on Unity Connection 8.5 and Later to Access Exchange.
The display-only Service Type field should display “Exchange.” If it displays another value, choose a different unified messaging service.
Step 6
In the Account Information section, select the applicable option for the Exchange mailbox that you want to access:
- Use This Email Address —If you want to specify an Exchange mailbox different from the one associated with the corporate email address, select this option, and enter the email address (the Active Directory primary SMTP address).
- Use Corporate Email Address —If you want to use the corporate email address, select this option. (You can edit the value in the Corporate Email Address field on the Edit User Basics page.)
Note
If the unified messaging service that you selected in Step 5 specifies an Exchange server (instead of automatically searching for Exchange servers), and if users are using TTS to access email in Exchange 2003, you must also select an option in the Account Information (Used Only for Exchange 2003 TTS) section and, if applicable, specify a value for the User ID field.
Step 7
The Account Information (Used Only for Exchange 2003 TTS) section is applicable only when both of the following are true:
- Users are using TTS to access email in Exchange 2003.
- The unified messaging service that you selected in Step 5 specifies an Exchange server (instead of automatically searching for Exchange servers)
Select the applicable option:
- Use Unity Connection Alias —This option is useful when the Active Directory domain alias for the user is the same as the Unity Connection user alias. Unity Connection signs into Exchange as the user using the Unity Connection user alias.
- Use User ID Provided Below —Enter the Active Directory domain alias for the user. This option is useful when the User ID setting is different from the Unity Connection user alias. Unity Connection signs into Exchange as the user using the setting in this field.
Step 8
Verify that the user has an SMTP proxy address that matches the email address that you specified in Step 6, either by entering a value for the Use This Email Address option or by choosing to use the corporate email address:
a.
On the Edit menu, select SMTP Proxy Address.
b.
If the SMTP Proxy Addresses page includes an entry for the email address that you specified in Step 6, skip to Step 9. Otherwise, continue with Step 8 c .
c.
Select Add New.
d.
Add the email address that you specified in Step 6.
e.
Select Save.
Step 9
The Service Capabilities section displays the options that are enabled in the unified messaging service that you selected in Step 5. If you want to disable any of the services for this user, uncheck the corresponding check box.
You can add more than one unified messaging service for a user, but the same service capability cannot be enabled in more than one unified messaging service for the same user. This also applies to Exchange calendars and MeetingPlace: you cannot configure a user to access Exchange calendars and MeetingPlace scheduling and joining.
For information on synchronization behavior if you later disable single inbox in a unified messaging account, see the “Disabling and Re-enabling Single Inbox Affecting the Synchronization of Unity Connection and Exchange Mailboxes” section.
Step 10
Select Save.
Step 11
To check the configuration for the user, select Test. The Task Execution Results window appears with the test results.
If any part of the test fails, verify the configuration for Exchange, Active Directory, Unity Connection, and the Unity Connection user.
Step 12
Repeat Step 2 through Step 11 for all remaining users.
Testing Unified Messaging Accounts for Unity Connection 8.5 and Later
Do the following procedure to test one or more of the unified messaging accounts that you created in the “Creating Unified Messaging Accounts to Link Unity Connection 8.5 and Later Users to Exchange Mailboxes” section.
To Test User Access to Exchange for Individual Cisco Unity Connection 8.5 Users
Step 1
In Cisco Unity Connection Administration, expand Users, then select Users.
Step 2
On the Search Users page, select the alias of a user who is configured for one or more unified messaging features for Exchange.
Note
If the user alias does not appear in the search results table, set the applicable parameters in the search fields at the top of the page, and select Search.
Step 3
On the Edit User Basics page, on the Edit menu, select Unified Messaging Accounts.
Step 4
Select a unified messaging account for Exchange.
Step 5
On the Edit Unified Messaging Account page, select Test.
Step 6
Review the results, resolve problems, if any, and re-run the test until no more problems are found.
Summary of the Configuration of Unified Messaging Accounts for Unity Connection 8.5 and Later
You can view a summary of the configuration for all of the unified messaging accounts on a Unity Connection server, including:
- Current status of Unity Connection configuration settings for each unified messaging account, which indicates whether consistency problems with Unity Connection settings prevent unified messaging from functioning correctly. When you select the status icon for a unified messaging account, the Unified Messaging Account page appears, and the status area of the page lists both problems and possible problems, if any.
You can also test whether a unified messaging account has connectivity with other servers using the Test Connectivity button on the Unified Messaging Account page.
- The alias of the user associated with the account. When you select the alias for a unified messaging account, the Edit Unified Messaging Account page appears, and the status area of the page lists problems and possible problems, if any.
- The display name of the user associated with the unified messaging account.
- The name of the unified messaging service that is associated with the unified messaging account. When you select the service name, the Unified Messaging Services page appears with the settings for the service.
- The current unified messaging settings for each unified messaging account.
To View a Summary of the Configuration of Unified Messaging Accounts for Cisco Unity Connection 8.5
Step 1
In Cisco Unity Connection Administration, expand Unified Messaging, then select Unified Messaging Account Status.
Step 2
To sort by the values in a column in ascending order, select the heading for the column. To sort in descending order, select the heading again.
Step 3
To display the Unified Messaging Accounts page for an account, select the icon or the value of the Alias column in the applicable row.
Step 4
To display the Unified Messaging Services page for an account, select the value of the UM Services column in the applicable row.
Testing System Configuration for Unified Messaging with Exchange on Unity Connection 8.5 and Later
You can run a Unity Connection system test that includes tests of the unified messaging configuration and that provides summary data on configuration problems, if any, for example, the number of accounts assigned to a specified unified messaging service that has configuration problems.
To Check System Configuration and Unified Messaging Configuration on Unity Connection 8.5 and Later
Step 1
In Cisco Unity Connection Administration, expand Tools, then select Task Management.
Step 2
On the Task Definitions page, select Check System
Configuration.
Step 3
Select Run Now.
Step 4
Select Refresh to display links to the latest results.
Step 5
Review the results, resolve problems, if any, and re-run the Check System Configuration task until no more problems are found.
Testing Access to Exchange Calendars on Outlook
If you configured Unity Connection access to Exchange calendars, do the following procedure.
To Test Access to Exchange Calendars for Cisco Unity Connection 8.6 (2) and Later for Unified Messaging
Step 1
Sign in to Outlook.
Step 2
On the Go menu, select Calendar.
Step 3
On the File menu, select New > Meeting Request.
Step 4
Enter values in the required fields to schedule a new meeting for the current time, and invite a user who has an account on Cisco Unity Connection.
Step 5
Select Send.
Step 6
Sign in to the Cisco Unity Connection mailbox of the user that you invited to the Outlook meeting in Step 4.
Step 7
If the user account is configured for speech access, say Play Meetings.
If the user account is not configured for speech access, press 6, and then follow the prompts to list meetings.
Unity Connection reads the information about the Exchange meeting.
Resolving SMTP Domain Name Configuration Issues
When a single inbox user receives a voice message, it is synchronized from Unity Connection to Microsoft Exchange. The email address of sender/recipient has Unity Connection domain name, for example, userid@CUC-hostname. Due to this, email clients like Microsoft Outlook or IBM Lotus Notes adds the Unity Connection address as "recent contacts" in the address book. When a user replies to an email or adds recipient while composing an email, the user can enter/select the Unity Connection address, which may lead to NDR. In case you desire when the voice message is synchronized for single inbox users from Unity Connection to Exchange, the email address of sender/recipient is displayed as the corporate email address, for example, userid@corp-hostname, you must perform the following steps:
Step 1
In Cisco Unity Connection Administration, expand System Settings > SMTP Configuration, then select Smart Host.
Step 2
On the Smart Host page, in the Smart Host field, enter the IP address or fully qualified domain name of the SMTP smart host server. (Enter the fully qualified domain name of the server only if DNS is configured).
Note
Microsoft Exchange server can be used as a smart host.
Step 3
Select Save.
Step 4
Configure corporate email (For example, userid@corp-hostname) address as SMTP Proxy addresses for connection users. For more information see the “SMTP Proxy Addresses in Cisco Unity Connection 8.x” section in the Setting Up Features and Functionality That Are Controlled by User Account Settings in Cisco Unity Connection 8.x chapter of User Moves, Adds, and Changes Guide for Cisco Unity Connection, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmacx/8xcucmac040.html.
Step 5
In Cisco Unity Connection Administration, expand System Settings, then select General Configuration.
Step 6
On the General Configuration page, in the When a recipient cannot be found list, select Relay message to smart host so that if the Recipient is not found, the message will be sent to the smart host.
Step 7
Select Save.
Step 8
In Cisco Unity Connection Administration, expand Users > Edit > Message Actions. Select the Accept the message option from the Voicemail drop- down list. Make sure to select the Relay the message option from the Email, Fax, and receipt drop -down lists.
Step 9
Setup a recipient policy on Exchange Server such that the Unity Connection alias resolves to the corporate email Id.
–
For Exchange 2013 (Unity Connection 8.6(2) SU3 and later) or Exchange 2010, see the following link:
http://technet.microsoft.com/en-us/library/bb232171.aspx
–
For Exchange 2007, see the following link: http://technet.microsoft.com/en-us/library/bb232171(v=exchg.80).aspx.
–
For Exchange 2003, see the following link:
http://support.microsoft.com/kb/822447.
–
For Configuring Exchange Email Policies with Unity Connection, please see the following white paper link:
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/ps12506/ps6509/guide_c07-728014.html.