Readme for Cisco Unity Connection Release 8.0(3a) Service Update 3

Table Of Contents

Readme for Cisco Unity Connection Release 8.0(3a) Service Update 3

Contents

System Requirements

Requirements for Cisco Unity Connection Release 8.0(3a) Service Update 3

Requirements for Cisco Unity Connection

Requirements for Cisco Unity Connection in Cisco Unified CMBE

Compatibility Information

Determining the Software Version

Cisco Unity Connection Application

Cisco Personal Communications Assistant Application

Cisco Unified Communications Operating System

Version and Description

Important Note

Related Documentation

Documentation for Cisco Unity Connection

Documentation for Cisco Unified Communications Manager Business Edition

Installation Information

Downloading Cisco Unity Connection Release 8.0(3a) Service Update 3 Software

Reverting to the Connection Version on the Inactive Partition

Caveat Information

Open Caveats—Connection Release 8.0(3a) SU 3

Resolved Caveats—Connection Release 8.0(3a) SU 3

Related Caveats—Cisco Unified Communications Manager 8.0(3) Components That Are Used by Connection 8.0(3)

Obtaining Documentation and Submitting a Service Request

Cisco Product Security Overview

Readme for Cisco Unity Connection Release 8.0(3a) Service Update 3

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Revised April 5, 2012 (Originally published March 22, 2011)This readme file contains installation and support information for Cisco Unity Connection Release 8.0(3a) Service Update 3. (The service update can also be applied to Cisco Unified Communications Manager and Cisco Unified Communications Manager Business Edition servers.)

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Caution If the Connection server is running an engineering special with a full Cisco Unified Communications Operating System version number between 8.0.3.22026-x and 8.0.3.22899-x, do not upgrade the server to Connection 8.0(3a) SU 3 because the upgrade will fail. Instead, upgrade the server with an ES released after 8.0(3a) SU 3 that has a full Unified Communications OS version number of 8.0.3.24xxx-x or later to get the SU 3 functionality.

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Contents

•System Requirements

•Version and Description

•Important Note

•Related Documentation

•Installation Information

•Reverting to the Connection Version on the Inactive Partition

•Caveat Information

•Obtaining Documentation and Submitting a Service Request

•Cisco Product Security Overview

System Requirements

•Requirements for Cisco Unity Connection Release 8.0(3a) Service Update 3

•Requirements for Cisco Unity Connection

•Requirements for Cisco Unity Connection in Cisco Unified CMBE

•Compatibility Information

•Determining the Software Version

Requirements for Cisco Unity Connection Release 8.0(3a) Service Update 3

Before you install Cisco Unity Connection release 8.0(3a) Service Update 3, see the supported upgrade information in the "Version and Description" section.

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Note Upgrading from Cisco Unity Connection version 7.1(5x) to version 8.0(x) is not supported. To upgrade from Connection 7.1(5) to 8.x, upgrade to Connection 8.5 instead.

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Requirements for Cisco Unity Connection

System Requirements for Cisco Unity Connection Release 8.x contains the most current Connection requirements. The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html.

Requirements for Cisco Unity Connection in Cisco Unified CMBE

System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 8.x contains the most current requirements for Connection in Cisco Unified CMBE. The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucmbesysreqs.html.

Compatibility Information

The following documents list the most current version combinations qualified for use with Cisco Unity Connection, and with Connection in Cisco Unified CMBE (where applicable):

•Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations

•SCCP Compatibility Matrix: Cisco Unity Connection, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express

•SIP Trunk Compatibility Matrix: Cisco Unity Connection, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express

The documents are available on Cisco.com at http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.

Determining the Software Version

This section contains procedures for determining the version in use for the following software:

•Cisco Unity Connection Application

•Cisco Personal Communications Assistant Application

•Cisco Unified Communications Operating System

Cisco Unity Connection Application

This section contains two procedures. Use the applicable procedure, depending on whether you want to use Connection Administration or a command-line interface session to determine the version.

To Determine the Version of the Connection Application by Using Cisco Unity Connection Administration

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Step 1 In Cisco Unity Connection Administration, in the upper-right corner below the Navigation list, click About.

The Connection version is displayed below "Cisco Unity Connection Administration."

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To Determine the Cisco Unity Connection Version by Using the Command-Line Interface

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Step 1 Start a command-line interface (CLI) session. (For more information, see Cisco Unified Operating System Administration Help.)

Step 2 Run the show cuc version command.

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Cisco Personal Communications Assistant Application

To Determine the Version of the Cisco Personal Communications Assistant (PCA) Application

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Step 1 Log on to the Cisco PCA.

Step 2 On the Cisco PCA Home page, click About in the upper right corner. (The link is available on every Cisco PCA page.)

Step 3 The Cisco Unity Connection version is displayed. The Cisco PCA version is the same as the Connection version.

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Cisco Unified Communications Operating System

This section contains two procedures. Use the applicable procedure, depending on whether you want to use Cisco Unified Operating System Administration or a command-line interface session to determine the version.

To Determine the Version of the Cisco Unified Communications Operating System by Using Cisco Unified Operating System Administration

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Step 1 In Cisco Unified Operating System Administration, the System Version is displayed below "Cisco Unified Operating System Administration" in the blue banner on the page that appears after you sign in.

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To Determine the Version of the Cisco Unified Communications Operating System by Using the Command-Line Interface

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Step 1 Start a command-line interface (CLI) session. (For more information, see Cisco Unified Operating System Administration Help.)

Step 2 Run the show version active command.

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Version and Description

Cisco Unity Connection 8.0(3a) SU 3 is a cumulative update that incorporates all of the fixes and changes to Connection version 8.0(3)—including the operating system and components shared by Connection and Cisco Unified CM. It also incorporates additional changes that are specific to this service update, including Connection Engineering Special 22.

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Caution If the Connection server is running an engineering special with a full Cisco Unified Communications Operating System version number between 8.0.3.22026-x and 8.0.3.22899-x, do not upgrade the server to Connection 8.0(3a) SU 3 because the upgrade will fail. Instead, upgrade the server with an ES released after 8.0(3a) SU 3 that has a full Unified Communications OS version number of 8.0.3.24xxx-x or later to get the SU 3 functionality.

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For information on whether you can upgrade directly to Connection 8.0(3a) SU 3, see the "Supported Cisco Unified Communications Manager Upgrades" section of the Cisco Unified Communications Manager Software Compatibility Matrix at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html.

You refer to the full version number of the Cisco Unified Communications Operating System that is currently installed on the active partition to determine upgrade support. The version can be viewed by running the CLI command show version active.

Full version numbers include the build number (for example, 8.0.3.23900-4); the software versions listed on the download pages on Cisco.com are abbreviated version numbers (for example, 8.0(3) ). In the tables of the "Supported Cisco Unified Communications Manager Upgrades" section of the compatibility matrix, full version numbers are listed in the System Version row.

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Note Abbreviated version numbers for Connection and the Cisco Unified Communications Operating System are identical except that Connection 2.x versions correspond with 6.x versions of the operating system.

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Do not refer to version numbers in any of the administration user interfaces because those versions apply to the interfaces themselves, not to the version installed on the active partition.

Important Note

•Service updates do not impact system compatibility unless specifically stated.

Related Documentation

Documentation for Cisco Unity Connection

For descriptions and URLs of Cisco Unity Connection documentation on Cisco.com, see the Documentation Guide for Cisco Unity Connection Release 8.x. The document is shipped with Connection and is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/roadmap/8xcucdg.html.

Documentation for Cisco Unified Communications Manager Business Edition

For descriptions and URLs of Cisco Unified Communications Manager Business Edition documentation on Cisco.com, see the Cisco Unified Communications Manager Business Edition Documentation Guide. The document is shipped with Cisco Unified CMBE and is available at http://www.cisco.com/en/US/products/ps7273/products_documentation_roadmaps_list.html.

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Note The documentation links on Cisco.com for some Cisco Unity Connection in Cisco Unified CMBE 8.x versions go to documents that are labeled for Cisco Unity Connection Release 8.x. Despite the version label, all content in the documentation applies to both Connection configurations.

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Installation Information

For instructions on downloading the service update, see the "Downloading Cisco Unity Connection Release 8.0(3a) Service Update 3 Software" section.

For instructions on installing the service update on:

•A Connection 7.x or 8.x server, see the "Upgrading Cisco Unity Connection 7.x or 8.x to the Shipping 8.x Version" chapter of the Reconfiguration and Upgrade Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx.html.

•A Connection 2.x server, see the "Upgrading Cisco Unity Connection 2.x to the Shipping 8.x Version" chapter of the Reconfiguration and Upgrade Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx.html.

•A Cisco Unified CMBE server, see the "Software Upgrade and Installation" section in the "Software Upgrades" chapter of the Cisco Unified Communications Operating System Administration Guide for Cisco Unity Connection at http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html.

Downloading Cisco Unity Connection Release 8.0(3a) Service Update 3 Software

Revised 05 April, 2012

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Note Service update files can be used to upgrade Cisco Unity Connection, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Business Edition. The files can be downloaded from the Connection or Cisco Unified CM downloads page.

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To upgrade Connection from a local DVD, you can do either of the following:

•Use a DVD shipped from Cisco.

•Download a signed.iso file from Cisco.com, and burn a disc image of the downloaded software. Burning a disc image extracts the files from the .iso file that you downloaded and writes them to a DVD. (Instructions are included in the "To Download Cisco Unity Connection Release 8.0(3a) Service Update 3 Software" procedure.)

To upgrade connection from a network location, you must download a signed .iso file from Cisco.com, and copy the .iso file to an FTP or SFTP server. Connection does not allow you to upgrade from a network location by copying either the contents of a DVD shipped from Cisco or the extracted contents of a downloaded .iso file to an FTP or SFTP server. This helps prevent someone from attempting to upgrade by using software that has been tampered with.

The service update posted on Cisco.com can be used only to upgrade to Connection 8.0. It cannot be used to install a new Connection 8.0 server or to migrate from Connection 1.x to 8.0.

For information on whether you can upgrade directly from your current version to Connection 8.0(3a) SU 3, see the "Version and Description" section.

(For information on supported Cisco Unified Communications Manager and Cisco Unified Communications Manager Business Edition upgrades, see the ReadMe for Cisco Unified Communications Manager Release 8.0(3a)su3 on the download page for 8.0(3a) SU 3 (start at http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240).)

To Download Cisco Unity Connection Release 8.0(3a) Service Update 3 Software

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Step 1 Sign in to a computer with a high-speed Internet connection, and go to the Voice and Unified Communications Downloads page at http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240.

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Note To access the software download page, you must be signed in to Cisco.com as a registered user.

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Step 2 On the Downloads page, expand Products>Voice and Unified Communications>IP Telephony>Unified Messaging>Cisco Unity Connection, and select Cisco Unity Connection Version 8.0.

Step 3 On the Select a Software Type page, select Unified Communications Manager / Cisco Unity Connection Updates.

Step 4 On the Select a Release page, under Latest Releases or All Releases, select 8.0.3aSU3, and the download buttons appear on the right side of the page.

Step 5 Confirm that the computer you are using has sufficient hard-disk space for the downloaded file. (The download file sizes appear below the download links.)

Step 6 Select the file UCSInstall_UCOS_8.0.3.23900-4.sgn.iso, and follow the on-screen prompts to complete the download. Make note of the MD5 value.

Step 7 Use a checksum generator to confirm that the MD5 checksum matches the checksum that is listed on Cisco.com. If the values do not match, the downloaded file is damaged.

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Caution Do not attempt to use a damaged file to install software, or the results will be unpredictable. If the MD5 values do not match, download the file again until the value for the downloaded file matches the value listed on Cisco.com.

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Free checksum tools are available on the Internet, or example, the Microsoft File Checksum Integrity Verifier utility. The utility is described in Microsoft Knowledge Base article 841290, Availability and Description of the File Checksum Integrity Verifier Utility. The KB article also includes a link for downloading the utility.

Step 8 If you are installing from a DVD, burn the DVD, noting the following considerations:

•Choose the option to burn a disc image, not the option to copy files. Burning a disc image will extract the thousands of files from the .iso file and write them to a DVD, which is necessary for the files to be accessible for the installation.

•Use the Joliet file system, which accommodates filenames up to 64 characters long.

•If the disc-burning application that you are using includes an option to verify the contents of the burned disc, choose that option. This causes the application to compare the contents of the burned disc with the source files.

Step 9 Confirm that the DVD contains a large number of directories and files.

Step 10 Delete unnecessary files from the hard disk to free disk space, including the two .iso files that you downloaded.

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Reverting to the Connection Version on the Inactive Partition

See the "Reverting Cisco Unity Connection 8.x Servers to the Version on the Inactive Partition" chapter of the Reconfiguration and Upgrade Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx.html.

If a Connection cluster is configured, revert to the previous version on the publisher server first, then on the subscriber server.

Caveat Information

Cisco Unity Connection 8.0(3a) Service Update 3 includes Connection Engineering Special 22.

You can find the latest caveat information for Connection version 8.0(3) by using Bug Toolkit, an online tool available for customers to query defects according to their own needs.

Bug Toolkit is available at www.cisco.com/go/bugs. Fill in your query parameters by using the custom settings in the Advanced Settings option.

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Note To access Bug Toolkit, you must be logged on to Cisco.com as a registered user.

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This section contains the following caveat information:

•Open Caveats—Connection Release 8.0(3a) SU 3

•Resolved Caveats—Connection Release 8.0(3a) SU 3

•Related Caveats—Cisco Unified Communications Manager 8.0(3) Components That Are Used by Connection 8.0(3)

Release notes for all versions of Cisco Unity Connection are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

Open Caveats—Connection Release 8.0(3a) SU 3

Select a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by severity, then by component, then by caveat number.)

Table 1 Connection Release 8.0(3a) SU 3 Open Caveats 

Caveat Number	Component	Severity	Description
CSCtn78617	messaging	2	TUI Conversation Message Count Enumeration should be Streamlined.
CSCtu14527	documentation	3	Confusion about support of 3rd party certified products through the CTDP
CSCtr63067	utilities	3	COBRAS export hangs if data contains special characters like latin
CSCtq27478	core	4	CUC 8.02 Notifier Exception generates too many errors
CSCtf71629	conversations	5	JPN: CUC: 7965/7975 display 1DBCS as sender name in VisualVoicemail

Resolved Caveats—Connection Release 8.0(3a) SU 3

Select a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by severity, then by component, then by caveat number.)

Table 2 Connection Release 8.0(3a) SU 3 Resolved Caveats 

Caveat Number	Component	Severity	Description
CSCtr50458	telephony	1	CuMixer Core Dumps during SRTP Decryption
CSCto92216	conversations	2	Unity Connection 8.0 - CuCsMgr Core Dump
CSCts49106	admin	3	SMPP Port numbers only accepting 4 digit range
CSCtq01223	api	3	PUT request through CUPI cannot change "SmtpAddress" of the user
CSCtl41495	conversations	3	Incorrect prompt leads to unsuccessful set of notification phone number
CSCtr43643	core	3	UC 8.5 Authenrication rule for subscriber does not take affect
CSCth85979	database	3	Switch version fails with cc_validation_tbl_user_ldapccmpkid_invalidobje
CSCtk10632	database	3	Message discarded for user being moved on other servers in network
CSCtq41657	database	3	Version comparison in switch version should not be string compare
CSCtr23437	database	3	Replication Stalled because of bulk addition and deletion
CSCtr92721	database	3	Potential message loss under heavy replication traffic with Smarthosts
CSCts44047	database	3	DN: Replicator unable to sync delete user request to remote nodes
CSCtt02014	database	3	Unity Connection Upgrade checks "Use System Default Time Zone"
CSCtn90464	interop	3	DN: Certificates for remote locations are missing
CSCtn94190	interop	3	DN: Replication stalls after joining a newer version to an older version
CSCtr43963	interop	3	DN: Conflicting DL names can stop replication
CSCtr52513	interop	3	DN: Replication gets stuck when the voice name does not exist
CSCtj47371	javanotifier	3	SMPP configuration settings not being used for SMS notifications
CSCto84110	javanotifier	3	UC - Notifier's RuleScheduler Falls Asleep Indefinitely and Never Wakes
CSCtr31024	javanotifier	3	UC SMPP data coding setting is not working
CSCtn65586	messaging	3	NDR does not get delivered to senders mailbox when using VPIM
CSCto78506	messaging	3	VPIM NDRs from Postmaster not delivered to non-BH with prefixes
CSCtl94104	perfmon	3	CuFileSync process crashed and locked up DBEventPublisher service
CSCto02933	reports	3	UC 8 Message Activity Report broken With Concurrent Generations
CSCtq86294	serverrolesmgr	3	MTA threads stuck after SBR. No message delivery
CSCtn57152	setup	3	Switch version from 7.1.x to 8.6 does not pass version info to scripts
CSCtn74650	telephony	3	CUC oneway audio on G729a connections
CSCto20579	telephony	3	GSM codec speed-up slow-down Message Playback Garbled
CSCto72693	telephony	3	UC - G.729 and iLBC compression experience some popping in prompts
CSCtr99813	telephony	3	distorted message playback with g729 packet size 60
CSCtj77889	conversations	4	UC 8.x - Read Receipt Recipient's Recorded Name Does Not Get Played Back
CSCtl86195	database	4	Dependency Timer not being reset resulting in digital networking errs
CSCto14054	database	4	Setting of Department with User Template may impact Search Function
CSCts20300	database	4	DL error in Diginet logs.
CSCtr39059	javanotifier	4	UC 8 - Webex Connect Client Voicemail Count Doesn't Update Automatically
CSCtj04314	telephony	4	UC8 - Live reply with anonymous calling party fails

Related Caveats—Cisco Unified Communications Manager 8.0(3) Components That Are Used by Connection 8.0(3)

Table 3 below describes the Cisco Unified Communications Manager components that are used by Cisco Unity Connection.

Caveat information for the Cisco Unified CM components is available in the following documents:

•ReadMe for Cisco Unified Communications Manager Release 8.0(3a)su3 on the download page for 8.0(3a)SU3 (start at http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240).

•ReadMe for Cisco Unified Communications Manager Release 8.0(3a)su2 on the download page for 8.0(3a)SU2 (start at http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240).

•ReadMe for Cisco Unified Communications Manager Release 8.0(3a)su1 on the download page for 8.0(3a)SU1 (start at http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240).

•Release Notes for Cisco Unified Communications Manager Release 8.0(3a) at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_0_3/cucm-rel_notes-803a.html.

•Release Notes for Cisco Unified Communications Manager Release 8.0(3) at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_0_3/cucm-rel_notes-803.html.

Table 3 Cisco Unified CM 8.0(3) Components That Are Used by Connection 8.0(3) 

Cisco Unified CM Component	Description
backup-restore	Backup and restore utilities
ccm-serviceability	Cisco Unified Serviceability web interface
cdp	Cisco Discovery Protocol Drivers
cli	Command-line interface (CLI)
cmui	Certain elements in the Connection web interfaces (such as search tables and splash screens)
cpi-afg	Cisco Unified Communications Answer File Generator
cpi-appinstall	Installation and upgrades
cpi-cert-mgmt	Certificate management
cpi-diagnose	Automated diagnostics system
cpi-os	Cisco Unified Communications Operating System
cpi-platform-api	Abstraction layer between the Cisco Unified Communications Operating System and the applications hosted on the platform
cpi-security	Security for connections to the server
cpi-service-mgr	Service Manager (ServM)
cpi-vendor	External vendor issues
cuc-tomcat	Apache Tomcat and third-party software
database	Installation and access to the configuration database (IDS)
database-ids	IDS database patches
ims	Identity Management System (IMS)
rtmt	Real-Time Monitoring Tool (RTMT)

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations may be found at http://www.access.gpo.gov/bis/ear/ear_data.html.

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Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)

Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.

© 2012 Cisco Systems, Inc. All rights reserved.