West states (CA, HI, ID, IL, IN, MI, NC, OH, OR, SC, TX, WA, WI) read the
Customer Name field in the following format which uses a comma followed by a
space between the last name and the first name. For example, Last Name, First
prevents display errors at the PSAP. You can use AFT to update the field so
that it follows the format that is used by Verizon West states.
intelligently identifies the Verizon West states (from the state field of the
ALI record) and allows you to update the Customer Name field individually (by
selecting a Verizon West ELIN record from the tree) or in bulk (through the
Bulk Update feature).
When you use
AFT to make updates, it creates two different entries for the Customer Name
field—one in the Emergency Responder database and one in the Service Provider's
database. To avoid future discrepancies, you should also make the same update
in the Customer Name field in the Emergency Responder GUI.