Troubleshooting

This chapter contains the following sections:

Cisco UCS Monitoring Stopped

Cisco UCS monitoring stops, an alert message appears, and the service machine state changes to critical.

To resolve the issue, follow these steps:

Procedure

Step 1

Navigate to the Monitoring Service dashboard.

Step 2

Select the service which is stopped and is in critical state.

Step 3

In the right pane, click Start the Service.

Step 4

Click Run.

You can verify whether the service is running from the service.msc dialog box.

Cisco UCS Monitoring Service Log

The current Cisco UCS Management Pack version supports Cisco UCS Monitoring Service logging.

You can view the logs at the following locations:

  • UCS Manager—“%PROGRAMDATA%\Cisco\UCS Manager\Logs”

  • UCS Central—“%PROGRAMDATA%\Cisco\UCS Central\Logs”

  • Cisco IMC—“%PROGRAMDATA%\Cisco\IMC Servers\Logs”

In the above mentioned locations, you can view logs for each Cisco UCS domain, UCS Central and IMC group instances which are being monitored.

Logging Levels While Monitoring UCS Domain, UCS Central, and IMC Servers

  • Error—Logs any errors or exceptions

  • Info—Logs Errors, Exceptions, and informational messages

  • Debug—Logs errors, exceptions, informational, and debug messages


Note

Default logging level is set to Info.

Changing the Logging Levels

Log in to the computer hosting the Cisco UCS Monitoring Service, and complete the following steps to change the logging level:

Procedure

Step 1

Launch the PowerShell window.

Step 2

Enter the $wcf = New-WebServiceProxy http://localhost:8732/UcsMonitoringService command to connect to the monitoring service

Step 3

To view the current log, enter the $wcf.GetLogLevel() command.

Step 4

To change the logging level, enter Info/Error/Exception/Debug level as a parameter. For example, $wcf.SetLogLevel(“Info”).

Generating Cisco UCS Monitoring Service Technical Support Bundle

Procedure

Step 1

Launch the Operations Manager console.

Step 2

Navigate to Monitoring > Cisco UCS Monitoring > Cisco UCS Monitoring Service > Monitoring Service Dashboard.

Step 3

In the right pane select the server on which the selected monitoring service is running.

Step 4

In the Cisco UCS Monitoring Service Task area, click Generate Tech Support.

Run Task - Generate Tech Support page appears.

Step 5

Click Run.

Step 6

Click Close to exit from the current window.

The tech support file is stored in your local system.

Step 7

To view the tech support file folder on the server for which the task is run, navigate to "%PROGRAMDATA%\Cisco\TechSupport" folder.

Note 

We recommend you to change the logging level to Debug and wait for one to two days before generating the tech support file. This helps to capture required information for debugging the problem.

Generating Cisco UCS Monitoring Service Installer Log File

If an error occurs during installation, enter the msiexec -i "installer_path\installer file name" -l*v "logfilename" command at the prompt to generate the installer log file.

For example, Cisco.Ucs.Monitoring.Service.v4.1.4.0-x64.msi.