Server Utilities
This chapter includes the following sections:
Exporting Technical Support Data
Exporting Technical Support Data to a Remote Server
Perform this task when requested by the Cisco Technical Assistance Center (TAC). This utility creates a summary report containing configuration information, logs, and diagnostic data that will help TAC in troubleshooting and resolving a technical issue.
Procedure
Step 1
| In the
Navigation pane, click the
Admin tab.
|
Step 2
| On the
Admin tab, click
Utilities.
|
Step 3
| In the Actions area of the Utilities pane, click Export Technical Support Data to Remote Server. |
Step 4
| In the Export Technical Support Data dialog box, complete the following fields:
Name
|
Description
|
Export Technical Support Data to drop-down list
|
The remote server type. This can be one of the following:
-
TFTP Server
-
FTP Server
-
SFTP Server
-
SCP Server
-
HTTP Server
Note
| Depending on the remote server that you select, the fields that display change.
|
|
TFTP, FTP, SFTP, SCP, or HTTP Server IP/Hostname field
|
The IP address or hostname of the server on which the support data file should be stored.
|
Path and Filename field
|
The path and filename that CIMC should use when exporting the file to the remote server.
|
Username
|
The username that the system should use to log in to the remote server.
Note
| This field is not displayed if the remote server is TFTP or HTTP.
|
|
Password
|
The password for the remote server username.
Note
| This field is not displayed if the remote server is TFTP or HTTP.
|
|
|
Step 5
| Click Export. |
What to Do Next
Provide the generated report file to Cisco TAC.
Downloading Technical Support Data to a Local File
Perform this task when requested by the Cisco Technical Assistance Center (TAC). This utility creates a summary report containing configuration information, logs, and diagnostic data that will help TAC in troubleshooting and resolving a technical issue.
Procedure
Step 1
| In the
Navigation pane, click the
Admin tab.
|
Step 2
| On the
Admin tab, click
Utilities.
|
Step 3
| In the Actions area of the Utilities pane, click Generate Technical Support Data for Local Download. |
Step 4
| In the Download Technical Support Data to Local File dialog box, complete the following fields:
Name
|
Description
|
Generate Technical Support Data radio button
|
CIMC
displays this radio button when there is no technical support data file to
download.
Click
Generate to create the data file. When data
collection is complete, click
Download Technical Support Data to Local File in the
Actions area to download the file.
|
Download to local file radio button
|
CIMC
enables this radio button when a technical support data file is available to
download.
To
download the existing file, select this option and click
Download.
|
|
What to Do Next
Provide the generated report file to Cisco TAC.
Rebooting CIMC
On rare occasions, such as an issue with the current running firmware, troubleshooting a server may require you to reboot the CIMC. This procedure is not part of the normal maintenance of a server. After you reboot the CIMC, you are logged off and the CIMC will be unavailable for a few minutes.
 Note |
If you reboot the CIMC while the server is performing power-on self test (POST) or is operating in the Extensible Firmware Interface (EFI) shell, the server will be powered down until the CIMC reboot is complete.
|
Before You Begin
You must log in as a user with admin privileges to reboot the CIMC.
Procedure
Step 1
| In the
Navigation pane, click the
Admin tab.
|
Step 2
| On the
Admin tab, click
Utilities.
|
Step 3
| In the Actions area of the Utilities pane, click Reboot CIMC. |
Step 4
| Click OK. |
Resetting CIMC to Factory Defaults
On rare occasions, such as an issue with the current running firmware, troubleshooting a server may require you to reset the CIMC to the factory default. When this happens, all user-configurable settings are reset.
This procedure is not part of the normal server maintenance. After you reset the CIMC, you are logged off and must log in again. You may also lose connectivity and may need to reconfigure the network settings.
Before You Begin
You must log in as a user with admin privileges to reset the CIMC to factory defaults.
Procedure
Step 1
| In the
Navigation pane, click the
Admin tab.
|
Step 2
| On the
Admin tab, click
Utilities.
|
Step 3
| In the Actions area of the Utilities pane, click Reset CIMC to Factory Default Configuration. |
Step 4
| Click OK.
A reboot of CIMC while the host is performing BIOS POST (Power on Self Test) or is in EFI shell will turn off the host for a short amount of time. CIMC will power on when it is ready.
|
Exporting and Importing the CIMC Configuration
Exporting and Importing the CIMC Configuration
To perform a backup of the CIMC configuration, you take a snapshot of the system configuration and export the resulting CIMC configuration file to a location on your network. The export operation saves information from the management plane only; it does not back up data on the servers. Sensitive configuration information such as user accounts and the server certificate are not exported.
You can restore an exported CIMC configuration file to the same system or you can import it to another CIMC system, provided that the software version of the importing system is the same as or is configuration-compatible with the software version of the exporting system. When you import a configuration file to another system as a configuration template, you must modify system-specific settings such as IP addresses and host names. An import operation modifies information on the management plane only.
The CIMC configuration file is an XML text file whose structure and elements correspond to the CIMC command modes.
When performing an export or import operation, consider these guidelines:
-
You can perform an export or an import while the system is up and running. While an export operation has no impact on the server or network traffic, some modifications caused by an import operation, such as IP address changes, can disrupt traffic or cause a server reboot.
-
You cannot execute an export and an import simultaneously.
Exporting the CIMC Configuration
 Note |
For security reasons, this operation does not export user accounts or the server certificate.
|
Before You Begin
Obtain the backup TFTP server IP address.
If you want the option to restore the SNMP configuration
information when you import the configuration file, make sure that SNMP is
enabled on this server before you create the configuration file. If SNMP is
disabled when you export the configuration, the CIMC will not apply the SNMP
values when the file is imported.
Procedure
Step 1
| In the
Navigation pane, click the
Admin tab.
|
Step 2
| On the
Admin tab, click
Utilities.
|
Step 3
| In the Actions area of the Utilities pane, click Export CIMC Configuration. |
Step 4
| In the Export CIMC Configuration dialog box, complete the following fields:
Name
|
Description
|
Export to a Local File radio button
|
Select
this option and click
Export to save the XML configuration file to a drive
that is local to the computer running the CIMC GUI.
When you
select this option, CIMC GUI displays a
Browse dialog box that lets you navigate to the
location to which the configuration file should be saved.
|
Export to Remote Server radio button
|
The type of remote server on which to save the XML
configuration file. This can be one of the following:
-
TFTP Server
-
FTP Server
-
SFTP Server
-
SCP Server
-
HTTP Server
Note
|
Depending on the remote server that you select from the
drop-down list, the fields that display change.
|
-
TFTP,
FTP,
SFTP,
SCP, or
HTTP Server IP/Hostname
field—The IP address or host name of the remote
server on which to save the configuration file.
-
Path and Filename—The path and
filename of the remote server on which to save the configuration file.
When you enter the filename, include the relative path
for the file from the top of the server tree to the file location.
|
|
Step 5
| Click Export. |
Importing a CIMC Configuration
Before You BeginIf you want to restore the SNMP configuration information when
you import the configuration file, make sure that SNMP is disabled on this
server before you do the import. If SNMP is enabled when you perform the
import, the CIMC does not overwrite the current values with those saved in the
configuration file.
Procedure
Step 1
| In the
Navigation pane, click the
Admin tab.
|
Step 2
| On the
Admin tab, click
Utilities.
|
Step 3
| In the Actions area of the Utilities pane, click Import CIMC Configuration. |
Step 4
| In the Import CIMC Configuration dialog box, complete the following fields:
Name
|
Description
|
Import from a Local File radio button
|
Select
this option and click
Import to navigate to the XML configuration file
stored on a drive that is local to the computer running the CIMC GUI.
When you
select this option, CIMC GUI displays the
File field and a
Browse button that lets you navigate to the file you
want to import.
|
Import from Remote Server radio button
|
The type of remote server from which to import the XML
configuration file This can be one of the following:
-
TFTP Server
-
FTP Server
-
SFTP Server
-
SCP Server
-
HTTP Server
Note
|
Depending on the remote server that you select from the
drop-down list, the fields that display change.
|
-
TFTP,
FTP,
SFTP,
SCP, or
HTTP Server IP/Hostname
field—The IP address or hostname of the remote
server on which the configuration file resides.
-
Path and Filename—The path and
filename of the remote server from which to import the configuration file.
When you enter the filename, include the relative path
for the file from the top of the server tree to the file location.
|
|
Step 5
| Click Import. |
Changing the
Contents of the Login Banner File
By default, the CIMC
login page contains a banner file. Use this procedure to change the contents of
the banner file.
Procedure
Step 1
| In the
Navigation pane, click the
Admin tab.
|
Step 2
| On the
Admin tab, click
Utilities.
|
Step 3
| In the
Actions area of the
Utilities pane, click
Import
Login Banner File.
|
Step 4
| In the
Import
Login Banner dialog box, complete the following fields:
Name
|
Description
|
Import from a Local File radio button
|
Select
this option and click
Import to navigate to the banner file stored on a
drive that is local to the computer running the CIMC GUI.
When you
select this option, CIMC GUI displays the
File field and a
Browse button that lets you navigate to the file you
want to import.
|
Import from Remote Server radio button
|
The type
of remote server on which the banner file is located. This can be one of the
following:
-
TFTP Server
-
FTP Server
-
SFTP Server
-
SCP Server
-
HTTP Server
Note
|
Depending on the remote server that you select from the
drop-down list, the fields that display change.
|
-
TFTP,
FTP,
SFTP,
SCP, or
HTTP Server IP/Hostname
field—The IP address or host name of the remote
server on which the banner file resides.
-
Path and Filename—The path and filename of the
banner file on the remote server.
When
you enter the filename, include the relative path for the file from the top of
the server tree to the file location.
|
|
Step 5
| Click
Import.
|