Upgrading to Release 1.0.9-11
If your IP camera has an earlier firmware release, you can upgrade it to firmware release 1.0.9-11 by using the Camera Firmware Upgrade feature in the VSM Management Console. For instructions, see the “Using the VSM Management Console” chapter in Cisco Video Surveillance Manager User Guide.
Alternatively, you can upgrade your IP camera to firmware release 1.0.9-11 by performing the following steps.
Step 1 Take these actions to obtain the release 1.0.9-11 firmware:
a. Go to the following URL:
b. In the Downloads Home area, Product > Connected Safety and Security > Video Surveillance IP Cameras, and then navigate to your camera model.
c. In the Select a Software type area, click Video Surveillance model Series IP Camera Firmware, where model is the series model of your camera.
d. From the navigation pane on the left, choose the 1.0.9 release.
e. Download the 1.0.9-11 firmware, which has the following file names, depending on your camera model:
– For the CIVS-IPC-8000P model—CIVS-IPC-8000P-V1.0.9-11.flash.pkg
– For the CIVS-IPC-8020 model—CIVS-IPC-8020-V1.0.9-11.flash.pkg
– For the CIVS-IPC-8030 model—CIVS-IPC-8030-V1.0.9-11.flash.pkg
– For the CIVS-IPC-8400 model—CIVS-IPC-8400-V1.0.9-11.flash.pkg
– For the CIVS-IPC-8620 model—CIVS-IPC-8620-V1.0.9-11.flash.pkg
– For the CIVS-IPC-8630 model—CIVS-IPC-8630-V1.0.9-11.flash.pkg
– For the CIVS-IPC-8070 model—CIVS-IPC-8070-V1.0.9-11.flash.pkg
– For the CIVS-IPC-8930 model—CIVS-IPC-8930-V1.0.9-11.flash.pkg
f. Log in and follow the on-screen prompts to download it to your PC.
Step 2 In the address field of your web browser, enter the IP address of the camera whose firmware you are upgrading.
Step 3 Enter your user name and password to log in to the camera web-based user interface.
Step 4 In the web-based interface, choose Configuration > > System > Maintenance.
Step 5 In the General settings tab on the System > Maintenance page, take these actions:
a. In the Upgrade firmware area, click Browse next to the Firmware file field.
b. Navigate to and select the firmware upgrade file that you downloaded.
c. Click the Upgrade button
The firmware on the camera upgrades. Then the camera restarts automatically.
The following sections provide information about caveats in this IP camera release:
Using the Bug Search Tool
You can use the Bug Search Tool to find information about caveats (bugs) for this release, including a description of the problems and available workarounds. The Bug Search Tool lists both open and resolved caveats.
Note Bug Search Tool is the successor to the Bug Toolkit.
To use the Bug Search Tool, follow these steps:
Step 1 Go to https://tools.cisco.com/bugsearch/.
Step 2 Log in with your Cisco.com user ID and password.
Step 3 To look for information about a specific problem, enter the bug ID number in the Search For field, then press Enter.
Step 4 To look for information if you do not know the bug ID number, enter keywords which search for text matches in the following sections of a bug:
- release note text
- known affected releases/ known fixed releases
For more information about the Bug Search Tool, click Help on the main Bug Search Tool page:
Obtaining Documentation and Submitting a Service Request
For information about obtaining documentation, submitting a service request, gathering additional information and new and revised Cisco technical documentation, see the monthly What’s New in Cisco Product Documentation : http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
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