Upgrading to Release 2.10.2
If your IP camera has an earlier firmware release, you can upgrade it to firmware release 2.10.2 by using the Camera Firmware Upgrade feature in the VSM Management Console. For instructions, see the “Using the VSM Management Console” chapter in Cisco Video Surveillance Manager User Guide.
Alternatively, you can upgrade your IP camera to firmware release 2.10.2 by performing the following steps.
Note Upgrading from Release 2.0.0 and earlier to Release 2.10.2 formats the IP camera SD or MicroSD card, which permanently removes any data that the card contains.
Step 1 Take these actions to obtain the release 2.10.2 firmware:
a. Go to the following URL:
b. In the Downloads Home area, Product > Connected Safety and Security > Video Surveillance IP Cameras, and then navigate to your camera model.
c. In the Select a Software type area, click Video Surveillance model Series IP Camera Firmware, where model is the series model of your camera.
d. From the navigation pane on the left, choose the 2.10.2 release.
e. Download the 2.10.2 firmware with the file name that applies to your IP camera:
- For 2830 and 2835 PTZ IP cameras: CIVS-IPC-283x-2.10.2-x x.bin
- For 3000 series IP cameras: CIVS-IPC-3xxx-2.10.2-x x.bin
- For 3050 IP cameras: CIVS-IPC-3050-2.10.2-x x.bin
- For 3535 IP camera: CIVS-IPC-3535-2.10.2-x x.bin
- For 3600 series IP camera: CIVS-IPC-36xx-2.10.2-x x.bin
- For 6000 series IP cameras: CIVS-IPC-6xxx-2.10.2-x x.bin
- For 6600 series IP camera: CIVS-IPC-66xx-2.10.2-x x.bin
- For 6930 PTZ IP camera: CIVS-IPC-6930-2.10.2-x x.bin
- For 7000 series IP cameras: CIVS-IPC-7xxx-2.10.2-x x.bin
- For 7070 IP camera: CIVS-IPC-7070-2.10.2-x x.bin
- For 6500PD IP camera: CIVS-IPC-65xx-2.10.2-x x.bin
- For 7530PD IP camera: CIVS-IPC-75xx-2.10.2-x x.bin
f. Log in and follow the on-screen prompts to download it to your PC.
Step 2 Take these actions to display the Firmware window in the web interface for your IP camera:
a. Start Internet Explorer and enter the following in the address field:
protocol :// ip_address : port_number
– protocol is the connection that you use for your IP camera (either HTTPS or HTTP).
– ip_address is the IP address of your IP camera.
– port_number is the port number that is used for HTTPS or HTTP connections to the IP camera. You do not need to enter a port number if you are connecting through the default HTTPS port 443 or the default HTTP port 80.
b. Enter your IP camera user name and password when prompted, then click OK.
The IP Camera Main window appears.
c. Click the Setup link to access configuration menus for the camera.
d. Click Administration, then click Firmware.
The Firmware window appears.
Step 3 In the Firmware Maintenance area, click Browse, choose the upgrade file, and then click Open.
The upgrade file may be stored on another PC.
Step 4 Click Upgrade.
Do not power down the IP camera during the upgrade procedure.
After upgrading to the 2.10.2 firmware, clear the browser cache, close and reopen the browser to ensure the changes from the new firmware are reflected correctly.
After you upgrade the firmware, the IP camera automatically restarts. It retains all configuration information.
The following sections provide information about bugs in this IP camera release:
Using the Bug Search Tool
You can use the Bug Search Tool to find information about bugs for this release, including a description of the problems and available workarounds. The Bug Search Tool lists both open and resolved bugs.
Note Bug Search Tool is the successor to the Bug Toolkit.
To use the Bug Search Tool, follow these steps:
Step 1 Go to https://tools.cisco.com/bugsearch/.
Step 2 Log in with your Cisco.com user ID and password.
Step 3 To look for information about a specific problem, enter the bug ID number in the Search For field, then press Enter.
Step 4 To look for information if you do not know the bug ID number, enter keywords which search for text matches in the following sections of a bug:
- release note
- known affected releases/ known fixed releases
For more information about the Bug Search Tool, click Help on the main Bug Search Tool page:
Table 1 describes the known bugs in this release.
Table 1 Bugs Open in this Release
Video distortion may occur when viewing multiple cameras on the same PC
MJPEG configuration change may take up to 5 minutes before streaming starts
Camera fails to install license for camera application
Cannot use apps if log in via IPv6 address with Mozilla or Chrome browser
Cannot configure.255 network addresses
Table 2 describes the bugs that are resolved in this release.
Table 2 Bugs Resolved in this Release
Linux kernel netfilter DCCP processing remote buffer overflow vulnerability
Linux kernel igmp_heard_query() denial of service vulnerability
PTZ camera reboots sometimes with continuous patrolling
Obtaining Documentation and Submitting a Service Request
For information about obtaining documentation, submitting a service request, gathering additional information and new and revised Cisco technical documentation, see the monthly What’s New in Cisco Product Documentation : http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
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