- Table of Contents
- Preface
- Overview
- Preparing to Rack Mount the Cisco PAM Appliance
- Rack Mounting the Cisco PAM Appliance
- Configuring and Monitoring the Cisco PAM Server
- Getting Started With the Cisco PAM Desktop Software
- Configuring Cisco PAM User Access
- Understanding Door Configuration
- Configuring Gateways, Doors, and Expansion Modules
- Configuring Door and Device Templates
- Configuring Personnel and Badges
- Configuring Cisco Access Policies
- Events & Alarms
- Configuring Automated Tasks
- System Integration
- Configuring Video Monitoring
- System Configuration Settings
- Backing Up and Restoring Data
- Upgrading Software and Firmware
- Specifications for the Cisco Physical Access Manager Appliance
- Troubleshooting
- Security
- Glossary
Cisco Physical Access Manager Appliance User Guide, Release 1.1.0
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Chapter: Troubleshooting
Troubleshooting
If your Cisco PAM appliance is not working as expected, begin troubleshooting by following the procedures in this appendix. This appendix guides you through some initial checks and procedures that can help you solve some basic problems.
Contents
•
Licensing: Frequently Asked Questions
•Troubleshooting the Server Hardware
Licensing: Frequently Asked Questions
This section provides answers to common licensing questions. For more information, see Obtaining and Installing Optional Feature Licenses, page 4-17.
Troubleshooting the Server Hardware
•Checking Connections and Switches
Checking the Basics
To solve some basic system problems, follow these steps:
Step 1 Was an alert message issued by the system software?
Yes. Check the component named in the alert message.
No. Go to Step 2.
Step 2 Visually inspect the chassis. Is the system wet or damaged?
Yes. Liquid spills, splashes, and excessive humidity can cause damage to the system. If an external device such as an external drive gets wet, contact your service representative for instructions.
If the chassis was dropped or damaged while being moved, you should check the system to see if it functions properly. If an external device attached to the system is dropped or damaged, contact your service representative for instructions (see the "Obtaining Documentation and Submitting a Service Request" section on page -xiii).
No. Go to Step 3.
Step 3 Perform the steps in the
Is the problem resolved?
Yes. The power to the system was faulty, or the connections to the system were loose. You have fixed the problem.
No. Go to Step 4.
Step 4 Verify the settings in the system setup program. For details, refer to the software configuration guide or user guide that corresponds to the version of software you are running on your system (see the "Obtaining Documentation and Submitting a Service Request" section on page -xiii).
Did the system complete the boot routine?
Yes. The system configuration information was incorrect. You have fixed the problem.
No. Call your service representative (see the "Obtaining Documentation and Submitting a Service Request" section on page -xiii).
Checking Connections and Switches
Improperly set switches and controls and loose or improperly connected cables are the most likely source of problems for the chassis or other external equipment. A quick check of all the switches, controls, and cable connections can easily solve these problems. (See Figure 1-8 on page 1-17 for the location of front panel controls and indicators. See Figure 1-9 on page 1-18 for the location of back panel connections on the system.)
To check all the connections and switches, follow these steps:
Step 1 Power down the system, including any attached peripherals such as external drives. Disconnect all the power cables from their electrical outlets.
Step 2 If the system is connected to a power strip (or power distribution unit), turn the power strip off and then on again.
Is the power strip receiving power?
Yes. Go to Step 5.
No. Go to Step 3.
Step 3 Plug the power strip into another electrical outlet.
Is the power strip receiving power?
Yes. The original electrical outlet probably does not function. Use a different electrical outlet.
No. Go to Step 4.
Step 4 Plug a system that you know works into the electrical outlet.
Does the system receive power?
Yes. The power strip is probably not functioning properly. Use another power strip.
No. Go to Step 5.
Step 5 Reconnect the system to the electrical outlet or power strip.
Make sure that all connections fit tightly together.
Step 6 Power up the system.
Is the problem resolved?
Yes. The connections were loose. You have fixed the problem.
No. Call your service representative. (See the "Obtaining Documentation and Submitting a Service Request" section on page -xiii.)
Feedback