Logging and Troubleshooting
This chapter describes the following:
All actions within the Cisco NAC Guest Server are logged into the database. This enables you to see any action that occurred as part of the normal operating process of the application.
To access the system log from the administration interface select Server > System Log from the left hand menu (Figure 13-1).
Figure 13-1 System Log
The system records information in different log files depending on the application function:
•Downloading the log files
•CAM Update Logging
•Web Server Logging
Downloading the log files
Step 1 To download the files from the administration interface select Server > Support Logs from the left hand menu (Figure 13-2).
Figure 13-2 Download the log files
Step 2 Click the download button and save the log file on your computer. The support logs are contained within the tar file.
All the application error and warning messages are stored in the application.log file. You may need to view this file to see errors with the main application.
Email is processed by the sendmail daemon on the Guest Server. To troubleshoot issues, you need to view the email log file called maillog.
RADIUS is processed by the radiusd daemon on the Guest Server. To troubleshoot issues, you need to view the radius.log file.
CAM Update Logging
The accounts on the Cisco NAC Appliance Clean Access Manager are created by a process that runs every minute on the Cisco NAC Guest Server. To troubleshoot issues, you need to view the camlog file.
Web Server Logging
The httpd daemon on the appliance runs the application web server. To troubleshoot issues, you need to view the error_log file.