- About This Guide
- Welcome to Cisco NAC Guest Server
- Installing Cisco NAC Guest Server
- System Setup
- Configuring Sponsor Authentication
- Configuring User Group Permissions
- Configuring Guest Policies
- Integrating with Cisco NAC Appliance
- Configuring RADIUS Clients
- Guest Account Notification
- Customizing the Application
- Backup and Restore
- Replication and High Availability
- Logging and Troubleshooting
- Licensing
- Sponsor Documentation
- Open Source License Acknowledgements
Cisco NAC Guest Server Installation and Configuration Guide, Release 1.1.2
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Chapter: Logging and Troubleshooting
Logging and Troubleshooting
This chapter describes the following:
System Logging
All actions within the Cisco NAC Guest Server are logged into the database. This enables you to see any action that occurred as part of the normal operating process of the application.
To access the system log from the administration interface select Server > System Log from the left hand menu (Figure 13-1).
Figure 13-1 System Log
Log Files
The system records information in different log files depending on the application function:
Downloading the log files
Step 1 
To download the files from the administration interface select Server > Support Logs from the left hand menu (Figure 13-2).
Figure 13-2 Download the log files
Step 2 Click the download button and save the log file on your computer. The support logs are contained within the tar file.
Application Logging
All the application error and warning messages are stored in the application.log file. You may need to view this file to see errors with the main application.
Email Logging
Email is processed by the sendmail daemon on the Guest Server. To troubleshoot issues, you need to view the email log file called maillog.
RADIUS Logging
RADIUS is processed by the radiusd daemon on the Guest Server. To troubleshoot issues, you need to view the radius.log file.
CAM Update Logging
The accounts on the Cisco NAC Appliance Clean Access Manager are created by a process that runs every minute on the Cisco NAC Guest Server. To troubleshoot issues, you need to view the camlog file.
Web Server Logging
The httpd daemon on the appliance runs the application web server. To troubleshoot issues, you need to view the error_log file.
Feedback