Configure Guest Access

Cisco ISE Guest Services

Cisco Identity Services Engine (ISE) guest services enable you to provide secure network access to guests such as visitors, contractors, consultants, and customers. You can support guests with base Cisco ISE licenses, and you can choose from several deployment options depending on your company’s infrastructure and feature requirements.

Cisco ISE provides web-based and mobile portals to provide on-boarding for guests and employees to your company’s network and internal resources and services.

From the Admin portal, you can create and edit guest and sponsor portals, configure guest access privileges by defining their guest type, and assign sponsor privileges for creating and managing guest accounts.

Guest Portals
Guest Types and User Identity Groups
Sponsor Portals
Sponsor Groups

End-User Guest and Sponsor Portals in Distributed Environment

Cisco ISE end-user web portals depend on the Administration, Policy Services, and Monitoring personas to provide configuration, session support, and reporting.

Administration Node—Configuration changes that you make to users, devices, and end-user portals are written to the Administration node.
Policy Services Node—The end-user portals run on a Policy Services Node, which handles all session traffic, including: network access, client provisioning, guest services, posture, and profiling. If a Policy Service Node is part of a node group, and one node fails, the other nodes detect the failure and reset any pending sessions.
Monitoring Node—The Monitoring node collects, aggregates, and reports data about the end-user and device activity on the My Devices, Sponsor, and Guest portals. If the primary Monitoring node fails, the secondary Monitoring node automatically becomes the primary Monitoring node.

Guest and Sponsor Accounts

Guest Accounts—Guests typically represent authorized visitors, contractors, customers, or other users who require temporary access to your network. You can also use guest accounts for employees if you prefer to use one of the guest deployment scenarios to allow employees to access the network. You can access the Sponsor portal to view guest accounts created by a sponsor and by self-registering guests.
Sponsor Accounts—Use the Sponsor portal to create temporary accounts for authorized visitors to securely access your corporate network or the Internet. After creating the guest accounts, you also can use the Sponsor portal to manage these accounts and provide account details to the guests.

Guest accounts can be created by:

Sponsors—On the Admin portal, you can define the access privileges and feature support for sponsors, who can access the Sponsor portal to create and manage guest accounts.
Guests—Guests can also create their own accounts by registering themselves on the Self-Registered Guest portal. Based on the portal configuration, these self-registering guests may need sponsor approval before they receive their login credentials.

Guests can also choose to access the network using the Hotspot Guest portal, which does not require the creation of guest accounts and login credentials, such as username and password.
Employees—Employees who are included in identity stores (such as Active Directory, LDAP, Internal Users) can also gain access through the credentialed Guest portals (Sponsored-Guest and Self-Registered Guest portals), if configured.

After their guest accounts are created, guests can use the Sponsored-Guest portal to log in and gain access to the network.

Guest Types and User Identity Groups

Each guest account must be associated with a guest type. Guest types allow a sponsor to assign different levels of access and different network connection times to a guest account. These guest types are associated with particular network access policies. Cisco ISE includes these default guest types:

Contractor—Users who need access to the network for an extended amount of time, up to a year.
Daily—Guests who need access to the resources on the network for just 1 to 5 days.
Weekly—Users who need access to the network for a couple of weeks.

When creating guest accounts, certain sponsor groups can be restricted to using specific guest types. Members of such a group can create guests with only the features specified for their guest type. For instance, the sponsor group, ALL_ACCOUNTS, can be set up to use only the Contractor guest type, and the sponsor groups, OWN_ACCOUNTS and GROUP_ACCOUNTS, can be set up to use Daily and Weekly guest types. Also, since self-registering guests using the Self-Registered Guest portal typically need access for just a day, you can assign them the Daily guest type.

The guest type defines the user identity group for a guest.

For more information, see:

Create or Edit Guest Types

You can edit the default Guest Types and their default access privileges and settings, or you can create new Guest Types. Changes you make will be applied to existing Guest accounts that were created using this Guest Type. Guest users who are logged on will not see these changes until they log off and back on. You can also duplicate a Guest Type to create additional Guest Types with the same access privileges.

Each Guest Type has a name, description, and a list of sponsor groups that can create guest accounts with this guest type. You can designate some guest types as follows: use just for self-registering guests, or do not use to create Guest accounts (by any sponsor group).

Procedure

Fill in the following fields, which are described below.

The navigation path for these settings is Guest Access > Configure > Guest Types. Use these settings to create the types of Guests that can access your network and their access privileges. You can also specify which Sponsor Groups can create this type of Guest.

Field

Usage Guidelines

Guest type name

Provide a name (from 1-256 characters) that distinguishes this Guest type from the default Guest Types and others that you create.

Description

Provide additional information (maximum of 2000 characters) about the recommended use of this Guest Type, for example, Use for self-registering Guests, Do NOT use for Guest account creation, etc.

Language File

Export or Import the language file to use for portals using this Guest Type.

Collect Additional Data

Select custom fields to collect additional information from Guests.

Custom fields are managed on Guest Access > Settings > Custom Fields.

Maximum Access Time—Account Duration Starts

From first login—The account start time starts when the guest user first logs in to the guest portal, and the end time equals the specified duration time. If the guest user never logs in, the account remains in the Awaiting first login state until the account is removed by the Guest Account Purge Policy. Self-registered and Sponsor-created user's account starts when they create and log on to their account.

Note

If you use Allow access only on these days and times, then location is used for context of those times. If you don’t want FFL access to be based on location, then don’t set days and times for access.

From sponsor-specified date—Specify the maximum number of days, from 1 to 999, hours or minutes that Guests of this Guest Type can access and stay connected to the network.

If you change this setting, your changes will not apply to existing Guest accounts created using this Guest Type.

Allow access only on these days and times

Enter the time ranges and select the days of the week to specify when this Guest Type can access the network. If this guest type remains connected outside these time parameters, they will be logged off. The time ranges are related to the time zones defined by the locations assigned to the guests using this Guest Type.

Click the + and - for adding and deleting restricted access times.

Configure guest account Purge Policy

You can schedule an endpoint purge job. The endpoint purge schedule is enabled by default and Cisco ISE deletes endpoints that are older than 30 days. See Endpoints Purge Settings for more information.

Enter the maximum number of user sessions that this Guest Type can have running concurrently.

When guest exceeds limit

When you select Maximum simultaneous logins, you also must also select the action to take when a user connects after that limit is reached.

When the guest exceeds limit

Disconnect the oldest connection
Disconnect the newest connection
- Redirect user to a portal page showing an error message: An error message is displayed for a configurable amount of time, then the session is disconnected, and the user is redirected to the Guest portal. The error page's content is configured on the Portal Page Customization dialog, on the Messages > Error Messages tab.

Maximum devices guests can register

Enter the maximum number of devices that can be registered to each Guest. You can set the limit to a number lower than what is already registered for the Guests of this Guest Type. This will only affect newly created Guest accounts.

Allow guest to bypass the Guest portal

Allows users to bypass the credentialed Guest captive portal (web authentication page) and access the network by providing credentials to wired and wireless (dot1x) supplicants or VPN clients. Guest accounts go to Active state bypassing the Awaiting Initial Login state and the AUP page, even if it is required.

If you do not enable this setting, users must first log in through the credentialed Guest captive portal before they will be able to access other parts of the network.

Account Expiration Notification—Send account expiration notification __ days before account expires

Send a notification to Guests before their account expires and specify how many days, hours or minutes in advance of the expiration.

View messages in

Specify the language to use when displaying email or SMS notifications as you set them up.

Select email as the method used for account expiry notification.

Use customization from

Select email customization from another portal.

Messages

Enter the text to use for account expiry notification.

Copy text from

Reuse email text that you created for another Guest Type for account expiry notification.

Send test email to me at

Ensure that the email notification displays as it should by sending it to your email address.

SMS

Select text (SMS) as the method used for account expiry notification.

Messages

Enter the text to use for account expiry notification.

Copy text from

Reuse text messages that you created for another Guest Type.

Send test SMS to me at

Ensure that the text notification displays as it should by sending it to your cell phone.

These sponsor groups can create this guest type

Select which sponsor groups can create Guest accounts with this Guest Type.

If you want to disable use of this Guest Type, do not assign it to any sponsor group. If you want to discontinue use of this Guest Type, delete the sponsor groups listed.

What to do next

Create or modify sponsor groups to use this guest type.
If appropriate, assign this guest type to self-registering guests in the Self-Registered Guest portal.

Disable a Guest Type

You cannot delete the last remaining guest type or guest types that are being used by guest accounts. If you want to delete a guest type that is in use, first ensure that it is no longer available for use. Disabling a guest type does not affect guest accounts that were created with that guest type.

The following steps explain how to prepare for and disable a target guest type.

Procedure

Step 1	Identify the sponsor groups that allow the sponsor to create guests using the target guest type. Choose > Guest Access > Configure > Sponsor Groups, and open each sponsor group and examine the This sponsor group can create accounts using these guest types list.
Step 2	Identify the Self-Registered portals that assign the target guest type. Choose Guest Access > Configure > Guest Portals. Open each Self-Registered Guest portal. If the portal is using the specific guest type, expand Portal Settings, and change the assigned guest type in the field Employees using this portal as guests inherit login options from:.
Step 3	Open the guest type you wish to delete, and delete all sponsor groups that you identified in the previous steps. This action effectively prevents all sponsors from using creating a new guest account with this guest type. Choose Guest Access > Configure > Guest Type.

That's it. You can't actually delete the guest type. Make sure you don't use in any portals in the future.

Configure Maximum Simultaneous Logins for Endpoint Users

You can configure the maximum number of simultaneous logins that are allowed for a guest.

When the user logs in to a guest portal, and is successfully authenticated, that user's number of existing logins is checked to see if the user has already reached the maximum number of logins. If so, the Guest user is redirected to an error page. An error page is displayed, and the session is stopped. If that user tries to access the internet again, the user's connection is redirected to the guest portal's login page.

Before you begin

Make sure that the authorization profile that you are using in the authorization policy for this portal has Access Type set to Access_Accept. If Access Type is set to Access_Reject, then maximum simultaneous logins is not enforced.

Procedure

Step 1	Check Maximum simultaneous logins. This is already enabled on the default guest types. Under When guest exceeds limit: , selectDisconnect the newest connection. CheckRedirect user to a portal page showing an error message, and choose the maximum number of simultaneous logins to allow.
Step 2	Under Common Tasks, check Web Redirection, then: In the first drop-down, choose Centralized Web Auth. Enter the ACL you created as part of the prerequisite. For Value, select the guest portal to be redirected to. Scroll down in Common Tasks, and checkReauthentication, then: In Timer, enter the amount of time you want the error page to display before redirecting the user to the guest portal. In Maintain Connectivity During Reauthentication, choose Default.
Step 3	Choose Policy > Authorization, and create an authorization policy so that when the attribute NetworkAccess.SessionLimitExceeded is true, the user is redirected to the portal.

What to do next

You can customize the text of the error page on the Portal Page Customization tab, in the tab Messages Error Messages by changing the text of the error message key ui_max_login_sessions_exceeded_error.

Schedule When to Purge Expired Guest Accounts

When an active or suspended guest account reaches the end of its account duration (as defined by the sponsor when creating the account), the account expires. When guest accounts expire, the affected guests cannot access the network. Sponsors can extend expired accounts before they are purged. However, after an account is purged, sponsors must create new accounts.

When expired guest accounts are purged, the associated endpoints and reporting and logging information are retained.

Cisco ISE automatically purges expired guest accounts every 15 days, by default. The Date of next purge indicates when the next purge will occur. You can also:

Schedule a purge to occur every X days. The first purge will occur in X days at Time of Purge, then purges occur every X days.
Schedule a purge on a given day of the week every X weeks. The first purge occurs on the next Day of Week at Time of Purge, then purges occur every configured number of weeks on that day and time. For example, on Monday you set purges to occur on Thursday every 5 weeks. The next purge will be the Thursday of this week, not the Thursday 5 weeks from now.
Force a purge to happen immediately by clicking Purge Now.

If the Cisco ISE server is down when the purge is scheduled to run, the purge is not executed. The purge process will run again at the next scheduled purge time, assuming the server is operational at that time.

Procedure

Step 1

Choose Guest Access > Settings > Guest Account Purge Policy.

Step 2

Step 3

Choose one of these options:

Click Purge Now to immediately purge the expired guest account records.

Check Schedule purge of expired guest accounts to schedule a purge.

Note

After each purge is completed, the Date of next purge is reset to the next scheduled purge.

Step 4

Specify after how many days of inactivity to purge user-specific portal records maintained in the Cisco ISE database for LDAP and Active Directory users.

Step 5

Specify the number of days of inactivity to expire users in Expire portal-user information after. This setting prevents LDAP and Active Directory accounts that were never used from staying in the ISE database indefinitely.

If a first login does not happen, on expiry of the specified time period, the guest account is moved to the expired state and is then purged, based on the configured purge policy.

Step 6

Click Save. If you do not want to save any updates you made to the settings, click Reset to revert to the last saved values.

Add Custom Fields for Guest Account Creation

When providing guest access, you may want to collect information from your guests beyond just their names, email addresses, and phone numbers. Cisco ISE provides custom fields that you can use to collect additional information about guests that is specific to your company’s needs. You can associate the custom fields with guest types and with the Self-Registered Guest and Sponsor portals. Cisco ISE does not provide any default custom fields.

What to do next

You can include the desired custom fields:

When defining a guest type so that accounts created with that guest type will include this information. See Create or Edit Guest Types.
When configuring the Sponsor portal for sponsors to use when creating guest accounts. See .
When requesting information from self-registering guests using a Self-Registered Guest portal. See Create a Self-Registered Guest Portal.

Specify Email Addresses and SMTP Servers for Email Notifications

Cisco ISE allows you to send emails to sponsors and guests, notifying them of information and instructions. You can configure SMTP servers to deliver these email notifications. You can also specify the email address from which the notifications will be sent to guests.

Assign Guest Locations and SSIDs

A Guest Location defines a name for a time zone, and is used by ISE to enforce time-related settings of logged on Guests. Guest Locations are assigned to Guest accounts by Sponsors creating a Guest account, and by self-registering Guests. The default Guest Location is San Jose. If no other Guest Locations are added, all accounts are assigned this Guest Location. You can't delete the San Jose Guest Location unless you create one or more new Locations. Unless all your Guests will be in the same time-zone as San Jose, create at least one Guest Location with the required time-zone.

Note

Guest access times are based on the Guest Location's time zone. A Guest user may not be able to login if the Guest Location's time zone doesn't match the system time zone. In this case, the Guest user may get an "Authentication Failed" error. You might see the "Guest active time period not yet started" error message in the debug report. As a workaround, you can adjust the Guest access start time to match the local time zone of the Guest user by using the Manage Accounts option.

The SSIDs you add here are available to Sponsor Portals, so Sponsors can tell the Guest which SSID to connect to.

You can't delete a Guest Location or a SSID if it is configured in a Sponsor portal or assigned to a Guest account.

Procedure

Step 1

To add, edit or delete Guest Locations and SSIDs for Guest and Sponsor portals, choose Guest Access > Settings > Guest Locations and SSIDs.

Step 2

Step 3

For Guest Locations:

For each time-zone that you need to support, enter a Location name and pick a Time zone from the drop-down list.

Click Add.

Note

In a Guest Location, the name of the place, the name of the time zone, and the GMT offset are static; you cannot change them. The GMT offset does not change with daylight savings time changes. The GMT offsets are the opposite of what is shown in the list. For example, Etc/GMT+3 is actually GMT-3.

Step 4

For Guest SSIDs:

Enter the SSID names of the networks that will be available for guests to use at the Guest Locations.
Click Add.

Step 5

Click Save. To revert to the last saved values, click Reset.

What to do next

If you added a new Guest Location or SSID, you can:

Provide the SSIDs for Sponsors to use when creating Guest accounts. See Portal Settings for Sponsor Portals.
Add the Guest Locations to Sponsor Groups, so Sponsors assigned to that group can use them when creating guest accounts. See Configure Sponsor Groups.
Assign the Guest Locations available to self-registering guests using a Self-Registered Guest portal. See Create a Self-Registered Guest Portal.
For existing guest accounts, edit them manually to add SSIDs or Locations.

Rules for Guest Password Policies

Cisco ISE has the following built-in rules for guest passwords:

The Guest password policy applies to sponsor portals, self registered portals, accounts uploaded in a CSV file, passwords created using the ERS API, and user created passwords.
Changes to the guest password policy do not affect existing accounts, until the guests passwords have expired and need to be changed.
Passwords are case sensitive.
The special characters <, >, /, and % cannot be used.
Minimum length and minimum required characters apply to all passwords.
Passwords cannot match usernames.
New passwords cannot match current passwords.
Guests do not receive notifications prior to password expiration, unlike guest account expiration. When guest passwords expire, either sponsors can reset the password to a random password or guests can log in using their current login credentials and then change their password.

Note

The guest default username is four alpabetic and password is four numeric characters. Short, easy to remember usernames and passwords are adequate for short-term guests. You can change the username and password length in ISE, if you desire.

Set the Guest Password Policy and Expiration

You can define a password policy for all Guest portals. A Guest password policy determines how the password is generated for all guest accounts. A password can be a mixture of alphabetic, numeric, or special characters. You can also set the number of days after which guest passwords will expire, requiring guests to reset their passwords.

The Guest password policy applies to sponsor portals, self registered portals, accounts uploaded in a CSV file, passwords created using the ERS API, and user created passwords.

What to do next

You should customize the error messages that are related to the password policy to provide the password requirements.

Choose Guest Access > Configure > Sponsored-Guest Portals or Self-Registered Guest Portals > Edit > Portal Page Customization > Error Messages.
Search for the keyword “policy.”

Rules for Guest Username Policies

Cisco ISE has the following built-in rules for guest username policies:

Changes to the guest username policy do not affect existing accounts, until the guest accounts have expired and need to be changed.
The special characters <, >, /, and % cannot be used.
Minimum length and minimum required characters apply to all system-generated usernames, including usernames based on email addresses.
Passwords cannot match usernames.

Set the Guest Username Policy

You can configure rules for how guest usernames are created. A generated username can be created based on the email address, or based on the first name and last name of the guest. The Sponsor can also create a random number of guest accounts to save time when creating multiple guests, or when guest names and email addresses are not available. Randomly generated guest usernames consist of a mixture of alphabetic, numeric, and special characters. These settings affect all guests.

What to do next

You should customize the error messages that are related to the username policy to provide the username requirements.

Choose Guest Access > Configure > Sponsored-Guest Portals, Self-Registered Guest Portals, Sponsor Portals, or My Devices Portals > Edit > Portal Page Customization > Error Messages.
Search for the keyword “policy.”

SMS Providers and Services

SMS services send SMS notifications to guests that are using credentialed Guest portals. If you plan to send SMS messages, enable this service. . Whenever possible, configure and provide free SMS service providers to lower your company's expenses.

Cisco ISE supports a variety of cellular service providers that provide free SMS services to their own subscribers. You can use these providers without a service contract and without configuring their account credentials in Cisco ISE. These include ATT, Orange, Sprint, T-Mobile, and Verizon.

You can also add other cellular service providers that offer free SMS services or a global SMS service provider, such as a Click-A-Tell. The default global SMS service provider requires a service contract and you must configure their account credentials in Cisco ISE.

If self-registering guests pick their free SMS service provider on the Self-Registration form, SMS notifications with their login credentials are sent to them free of cost. If they do not pick an SMS service provider, then the default global SMS service provider that is contracted by your company sends the SMS notifications.
To allow sponsors to send SMS notifications to guests whose accounts they created, customize the sponsor portal and select all the appropriate SMS service providers that are available. If you do not select any SMS service providers for the Sponsor portal, the default global SMS service provider that is contracted by your company provides the SMS services.

SMS providers are configured as SMS Gateways in ISE. Email from ISE is converted to SMS by the SMS gateway.

Configure SMS Gateways to Send SMS Notifications to Guests

You must set up SMS gateways in Cisco ISE to enable:

Sponsors to manually send SMS notifications to guests with their login credentials and password reset instructions.
Guests to automatically receive SMS notifications with their login credentials after they successfully register themselves.
Guests to automatically receive SMS notifications with actions to take before their guest accounts expire.

When entering information in the fields, you should update all text within [ ], such as [USERNAME], [PASSWORD], [PROVIDER_ID], etc., with information specific to your SMS provider's account.

Before you begin

Configure a default SMTP server to use for the SMS Email Gateway option.

What to do next

If you configured a new SMS gateway, you can:

Select the SMS service provider to use when sending SMS notifications about expiring accounts to guests. See Create or Edit Guest Types.
Specify which of the configured SMS providers should display on the Self-Registration form for self-registering guests to pick from. See Create a Self-Registered Guest Portal.

Guest Portals

When people visiting your company wish to use your company’s network to access the internet, or resources and services on your network, you can provide them network access through a Guest portal. Employees can use these Guest portals to access your company’s network, if configured.

There are three default Guest portals:

Hotspot Guest portal—Network access is granted without requiring any credentials. Usually, an Acceptance of User Policy (AUP) must be accepted before network access is granted.
Sponsored-Guest portal—Network access is granted by a sponsor who creates accounts for guests, and provides the Guest with login credentials.
Self-Registered Guest portal—Guests can create their own accounts credentials, and may need sponsor approval before they are granted network access.

Cisco ISE can host multiple Guest portals, including a predefined set of default portals.

The default portal themes have standard Cisco branding that you can customize through the Admin portal.

Wireless setup has its own default theme (CSS) and you are able to modify some basic settings such as logo, banner, background image, coloring and fonts. In ISE, you can also choose to further customize your portal by changing more settings and go into advanced customizations.

Credentials for Guest Portals

Cisco ISE provides secured network access by requiring guests to log in using various types of credentials. You can require that guests log in using one or a combination of these credentials.

Username—Required. Applies to all guests using end-user portals (except Hotspot Guest portals) and is derived from the username policy. The username policy applies only to system-generated usernames and not to usernames specified using the Guest API programming interface or the self-registering process. You can configure the policy settings that apply to usernames at Guest Access > Settings > Guest Username Policy. Guests can be notified of their username in an email, SMS, or in printed form.
Password—Required. Applies to all guests using end-user portals (except Hotspot Guest portals) and is derived from the password policy. You can configure the policy settings that apply to passwords at Guest Access > Settings > Guest Password Policy. Guests can be notified of their password in an email, SMS, or in printed form.
Access code—Optional. Applies to guests using the Hotspot Guest and Credentialed Guest portals. An access code is primarily a locally known code that is given to physically present guests (either visually via a whiteboard or verbally by a lobby ambassador). It would not be known and used by someone outside the premises to gain access to the network. If the Access code setting is enabled:
- Sponsored guests are prompted to enter it on the Login page (along with a username and password).
- Guests using the Hotspot Guest portal are prompted to enter it on the Acceptable Use Policy (AUP) page.
Registration code—Optional. Applies to self-registering guests and is similar to an access code in how it is provided to the self-registering guests. If the Registration code setting is enabled, self-registering guests are prompted to enter it on the Self-Registration form.

The username and password can be provided by a sponsor at your company (for sponsored guests), or a Credentialed Guest portal can be configured to allow guests to register themselves to obtain these credentials.

Guest Access with Hotspot Guest Portals

Cisco ISE provides network access functionality that includes “hotspots,” which are access points that guests can use to access the Internet without requiring credentials to log in. When guests connect to the hotspot network with a computer or any device with a web browser and attempt to connect to a website, they are automatically redirected to a Hotspot Guest portal. Both wired and wireless (Wi-Fi) connections are supported with this functionality.

The Hotspot Guest portal is an alternative Guest portal that allows you to provide network access without requiring guests to have usernames and passwords and alleviates the need to manage guest accounts. Instead, Cisco ISE works together with the network access device (NAD) and Device Registration Web Authentication (Device Registration WebAuth) to grant network access directly to the guest devices. Sometimes, guests may be required to log in with an access code. Typically, this is a code that is locally provided to guests who are physically present on a company’s premises.

If you support the Hotspot Guest portal:

Based on the Hotspot Guest portal configuration and settings, guests are granted access to the network if the guest access conditions are met.
Cisco ISE provides you with a default guest identity group, GuestEndpoints, which enables you to cohesively track guest devices.

Guest Access with Credentialed Guest Portals

You can use a credentialed Guest portal to identify and authorize temporary access for external users to internal networks and services, as well as to the Internet. Sponsors can create temporary usernames and passwords for authorized visitors who can access the network by entering these credentials in the portal's Login page.

You can set up a credentialed Guest portal so that guests can log in using a username and password that is obtained:

From a sponsor. In this guest flow, guests are greeted by a sponsor, such as a lobby ambassador, when they enter company premises and are set up with individual guest accounts.
After they register themselves, using an optional registration code or access code. In this guest flow, guests are able to access the Internet without any human interaction and Cisco ISE ensures that these guests have unique identifiers that can be used for compliance.
After they register themselves, using an optional registration code or access code, but only after the request for a guest account is approved by a sponsor. In this guest flow, guests are provided access to the network, but only after an additional level of screening is done.

You can also force the user to enter a new password when logging in.

Cisco ISE enables you to create multiple credentialed Guest portals, which you can use to allow guest access based on different criteria. For example, you might have a portal for monthly contractors that is separate from the portal used for daily visitors.

Employee Access with Credentialed Guest Portals

Employees can also access the network using Credentialed Guest Portals by signing in using their employee credentials, as long as their credentials can be accessed by the identity source sequence configured for that portal.

Guest Device Compliance

When guests and non-guests access the network through credentialed Guest portals, you can check their devices for compliance before they are allowed to gain access. You can route them to a Client Provisioning page and require them to first download the posture agent that checks their posture profile and verifies if their device is compliant. You can do this by enabling the option in the Guest Device Compliance Settings in a credentialed Guest portal, which displays the Client Provisioning page as part of the guest flow.

Note

Client posture assessment in guest flow supports only the Temporal agent.

The Client Provisioning service provides posture assessments and remediations for guests. The Client Provisioning portal is available only with a Central Web Authorization (CWA) guest deployment. The guest login flow performs a CWA, and the credentialed Guest portal is redirected to the Client Provisioning portal after performing acceptable-use-policy and change-password checks. The posture subsystem performs a Change of Authorization (CoA) on the network access device to reauthenticate the client connection once the posture has been assessed.

Guest Portals Configuration Tasks

You can use a default portal and its default settings such as certificates, endpoint identity group, identity source sequence, portal themes, images, and other details provided by Cisco ISE. If you do not want to use the default settings, you should create a new portal or edit an existing one to meet your needs. You can duplicate a portal if you want to create multiple portals with the same settings.

After creating a new portal or editing a default one, you must authorize the portal for use. Once you authorize a portal for use, any subsequent configuration changes you make are effective immediately.

If you choose to delete a portal, you must first delete any authorization policy rules and authorization profiles associated with it or modify them to use another portal.

Use this table for the tasks related to configuring the different Guest portals.


Task	Hotspot Guest Portal	Sponsored-Guest Portal	Self-Registered Guest Portal
Enable Policy Services	Required	Required	Required
Add Certificates for Guest Portals	Required	Required	Required
Create External Identity Sources	Not applicable	Required	Required
Create Identity Source Sequences	Not applicable	Required	Required
Create Endpoint Identity Groups Create Endpoint Identity Groups (see the Create Endpoint Identity Groups section in )	Required	Not required (defined by guest type)	Not required (defined by guest type)
Create a Hotspot Guest Portal	Required	Not applicable	Not applicable
Create a Sponsored-Guest Portal	Not applicable	Required	Not applicable
Create a Self-Registered Guest Portal	Not applicable	Not applicable	Required
Authorize Portals	Required	Required	Required
Customize Guest Portals	Optional	Optional	Optional

Enable Policy Services

To support the Cisco ISE end-user web portals, you must enable portal-policy services on the node on which you want to host them.

Procedure

Step 1	Choose Administration > System > Deployment.
Step 2	Click the node and click Edit.
Step 3	On the General Settings tab, check Policy Service.
Step 4	Check the Enable Session Services option.
Step 5	Click Save.

Add Certificates for Guest Portals

If you do not want to use the default certificates, you can add a valid certificate and assign it to a certificate group tag. The default certificate group tag used for all end-user web portals is Default Portal Certificate Group.

Create External Identity Sources

Cisco ISE can connect with external identity sources such as Active Directory, LDAP, RADIUS Token, and RSA SecurID servers to obtain user information for authentication and authorization. External identity sources also include certificate authentication profiles that you need for certificate-based authentications.

Procedure

Step 1

Choose Administration > Identity Management > External Identity Sources.

Step 2

Choose one of these options:

Certificate Authentication Profile for certificate-based authentications.
Active Directory to connect to an Active Directory as an external identity source See Active Directory as an External Identity Source for more details.
LDAP to add an LDAP identity source. See LDAP for more details.
RADIUS Token to add a RADIUS Token server. See RADIUS Token Identity Sources for more details.
RSA SecurID to add an RSA SecurID server. See RSA Identity Sources for more details.
SAML Id Providers to add an identity provider (IdP), such as Oracle Access Manager. See SAMLv2 Identity Provider as an External Identity Source for more details.

Configure Guest Portals to Redirect to SAML IDP Portals for Authentication

You can configure a Guest portal to allow users to be redirected to a SAML IDP portal for authentication.

Configuring the setting Allow the following identity-provider guest portal to be used for login in a guest portal (self-registered or Sponsored Guest) enables a new login area in that portal. If a user selects that login option, they are redirected to the alternate identity portal (which they don't see), and then to the SAML IDP logon portal for authentication.

For example, the Guest portal could have a link for employee login. Instead of logging in on the existing portal, the user clicks the employee logon link, and is redirected to the SAML IDP single-signon portal. The employee is either reconnected using the token from the last logon with this SAML IDP, or logs in on that SAML site. That allows the same portal to handle both guests and employees from a single SSID.

The following steps show how to configure a Guest portal that calls another portal which is configured to use a SAML IDP for authentication.

Procedure

Step 1

Configure an external identity source. See SAMLv2 Identity Provider as an External Identity Source for more details.

Step 2

Create a guest portal for the SAML provider. Set the Authentication method in Portal Settings to the SAML provider. The user will not see this portal, it is just a placeholder to direct the user to the SAML IDP logon page. Other portals can be configured to redirect to this sub-portal, as described next.

Step 3

Create a guest portal with the option to redirect to the guest portal for the SAML provider portal that you just created. This is the main portal, which will redirect to the sub-portal.

You may want to customize the look of this portal to make it look like the SAML provider.

On the Login Page Settings page of the main portal, check Allow the following identity-provider guest portal to be used for login.
Select the guest portal that you configured to use with the SAML provider.

Create Identity Source Sequences

Before you begin

Ensure that you have configured your external identity sources in Cisco ISE.

To perform the following task, you must be a Super Admin or System Admin.

For allowing guest users to authenticate through Local WebAuth, you must configure both the Guest Portal authentication source and the identity source sequence to contain the same identity stores.

Procedure

Step 1	Choose Administration > Identity Management > Identity Source Sequences > Add.
Step 2	Enter a name for the identity source sequence. You can also enter an optional description.
Step 3	Check the Select Certificate Authentication Profile check box and choose a certificate authentication profile for certificate-based authentication.
Step 4	Choose the database or databases that you want to include in the identity source sequence in the Selected List box.
Step 5	Rearrange the databases in the Selected list in the order in which you want Cisco ISE to search the databases.
Step 6	Choose one of the following options in the Advanced Search List area: Do not access other stores in the sequence and set the AuthenticationStatus attribute to ProcessError —If you want Cisco ISE to discontinue the search, if the user is not found in the first selected identity source. Treat as if the user was not found and proceed to the next store in the sequence —If you want Cisco ISE to continue searching the other selected identity sources in sequence, if the user is not found in the first selected identity source. While processing a request, Cisco ISE searches these identity sources in sequence. Ensure that you have the identity sources in the Selected list box listed in the order in which you want Cisco ISE to search them.
Step 7	Click Submit to create the identity source sequence that you can then use in policies.

Create Endpoint Identity Groups

Cisco ISE groups endpoints that it discovers in to the corresponding endpoint identity groups. Cisco ISE comes with several system-defined endpoint identity groups. You can also create additional endpoint identity groups from the Endpoint Identity Groups page. You can edit or delete the endpoint identity groups that you have created. You can only edit the description of the system-defined endpoint identity groups; you cannot edit the name of these groups or delete them.

Procedure

Step 1	Choose Administration > Identity Management > Groups > Endpoint Identity Groups.
Step 2	Click Add.
Step 3	Enter the name for the endpoint identity group that you want to create (do not include spaces in the name of the endpoint identity group).
Step 4	Enter the description for the endpoint identity group that you want to create.
Step 5	Click the Parent Group drop-down list to choose an endpoint identity group to which you want to associate the newly created endpoint identity group.
Step 6	Click Submit.

Create a Hotspot Guest Portal

You can provide a Hotspot Guest portal to enable guests to connect to your network without requiring a username and password to log in. An access code can be required to log in.

You can create a new Hotspot Guest portal, or you can edit or duplicate an existing one. You can delete any Hotspot Guest portal, including the default portal provided by Cisco ISE.

Any changes that you make to the Page Settings on the Portal Behavior and Flow Settings tab are reflected in the graphical flow in the Guest Flow diagram. If you enable a page, such as the AUP page, it appears in the flow and the guest will experience it in the portal. If you disable it, it is removed from the flow and the next enabled page displays for the guest.

All the Page Settings, except the Authentication Success Settings, are optional.

Before you begin

Ensure that you have the required certificates and endpoint identity groups configured for use with this portal.
Ensure that the WLC that guests connect to for the Hotspot portal is supported by ISE. See the Identity Services Engine Network Component Compatibility guide for your version of ISE .

Procedure

Step 1	Choose Guest Access > Configure > Guest Portals > Create, Edit or Duplicate.
Step 2	If creating a new portal, in the Create Guest Portal dialog box, select Hotspot Guest Portal as the portal type and click Continue.
Step 3	Provide a unique Portal Name and a Description for the portal. Ensure that the portal name that you use here is not used for any other end-user portals.
Step 4	Use the Language File drop-down menu to export and import language files to use with the portal.
Step 5	Update the default values for ports, Ethernet interfaces, certificate group tags, endpoint identity groups, and so on in Portal Settings, and define behavior that applies to the overall portal.
Step 6	Update the following settings, which apply to each of the specific pages: Acceptable Use Policy (AUP) Page Settings—Require guests to accept an acceptable use policy. Post-Access Banner Page Settings—Inform guests of their access status and any other additional actions, if required. VLAN DHCP Release Page Settings—Release the guest device IP address from the guest VLAN and renew it to access another VLAN on the network. Authentication Success Settings—Specify what guests should see once they are authenticated. Support Information Page Settings—Help guests provide information that the Help Desk can use to troubleshoot network access issues.
Step 7	Click Save. A system-generated URL displays as the Portal test URL, which you can use to access the portal and test it.

What to do next

You must authorize the portal in order to use it. You can also customize your portal either before or after you authorize it for use.

Create a Sponsored-Guest Portal

You can provide a Sponsored-Guest portal to enable designated sponsors to grant access to guests.

You can create a new Sponsored-Guest portal, or you can edit or duplicate an existing one. You can delete any Sponsored-Guest portal, including the default portal provided by Cisco ISE.

All these page settings enable you to display an Acceptable Use Policy (AUP) for a guest and require its acceptance:

Login Page Settings
Acceptable Use Policy (AUP) Page Settings
BYOD Settings

Before you begin

Ensure that you have the required certificates, external identity sources, and identity source sequences configured for use with this portal.

What to do next

Note

The test portal does not support RADIUS sessions, so you won't see the entire portal flow for all portals. BYOD and Client Provisioning are examples of portals that depend on RADIUS sessions. For example, a redirect to an external URL will not work. If you have more than one PSN, ISE chooses the first active PSN.

You must authorize the portal in order to use it. You can also customize your portal either before or after you authorize it for use.

Create a Self-Registered Guest Portal

You can provide a Self-Registered Guest portal to enable guests to register themselves and create their own accounts so they can access the network. You can still require that these accounts be approved by a sponsor before access is granted.

You can create a new Self-Registered Guest portal, or you can edit or duplicate an existing one. You can delete any Self-Registered Guest portal, including the default portal provided by Cisco ISE.

All these page settings enable you to display an Acceptable Use Policy (AUP) for a guest and require its acceptance:

Login Page Settings
Self-Registration Page Settings
Self-Registration Success Page Settings
Acceptable Use Policy (AUP) Page Settings
BYOD Settings

Before you begin

Ensure that you have configured the required certificates, external identity sources, and identity source sequences for this portal.

What to do next

Note

You must authorize the portal in order to use it. You can also customize your portal either before or after you authorize it for use.

Authorize Portals

When you authorize a portal, you are setting up the network authorization profiles and rules for network access.

Before you begin

You must create a portal before you can authorize it.

Procedure

Step 1	Set up a special authorization profile for the portal.
Step 2	Create an authorization policy rule for the profile.

Create Authorization Profiles

Each portal requires that you set up a special authorization profile for it.

Before you begin

If you do not plan to use a default portal, you must first create the portal so you can associate the portal name with the authorization profile.

What to do next

You should create a portal authorization policy rule that uses the newly created authorization profile.

Create Authorization Policy Rules for Hotspot and MDM Portals

To configure the redirection URL for a portal to use when responding to the users' (guests, sponsors, employees) access requests, define an authorization policy rule for that portal.

The url-redirect takes the following form based on the portal type, where:

ip:port = the IP address and port number

PortalID = the unique portal name

For a Hotspot Guest portal: https://ip:port/guestportal/gateway?sessionID=SessionIdValue&portal=PortalID&action=cwa&type=drw

For a Mobile Device Management (MDM) portal: https://ip:port/mdmportal/gateway?sessionID=SessionIdValue&portal=PortalID&action=mdm

Procedure

Step 1

Choose Policy > Authorization to create a new authorization policy rule under Standard policies.

If you have already enabled Policy Sets, pick the Policy Set you plan to use for this portal, expand the Authorization Policy, and add a new rule.

Step 2

For Conditions, select an endpoint identity group that you want to use for the portal validation. For example, for the Hotspot Guest portal, select the default GuestEndpoints endpoint identity group and, for the MDM portal, select the default RegisteredDevices endpoint identity group.

Note

Because the Hotspot Guest portal only issues a Termination CoA, do not use Network Access:UseCase EQUALS Guest Flow as one of the validation conditions in the Guest authorization policy. Instead, match the Identity Group that the endpoint belongs to for validation. For example,

If "GuestEndpoint" + Wireless MAB then Permit Access
If Wireless MAB then HotSpot Redirect

Step 3

For Permissions, select the portal authorization profile that you created.

Note

While creating an authorization condition using a dictionary attribute with the MAC option enabled, such as RADIUS.Calling-Station-ID, you must use a Mac operator (for example, Mac_equals) to support different MAC formats.

Customize Guest Portals

You can customize the portal appearance and user (guests, sponsors, or employees as applicable) experience by customizing the portal themes, changing UI elements on the portal pages, and editing error messages and notifications that display to the users. For more information about customizing portals, see Customization of End-User Web Portals.

Configure Periodic AUP Acceptance

Procedure

Choose Policy > Authorization, and create a new authorization rule at the top of the list that redirects the Guest user to a credentialed portal when the AUP period has expired. Use conditions to compare LastAUPAcceptanceHours against the desired maximum hours, for example, LastAUPAcceptanceHours > 8 . You can check for a range of hours from 1 to 999.

What to do next

To verify that the endpoint has received the AUP settings:

Click an endpoint to verify that the endpoint has the time that the AUP was last accepted (AUPAcceptedTime).

Sponsor Portals

The Sponsor portal is one of the primary components of Cisco ISE guest services. Using the Sponsor portal, sponsors can create and manage temporary accounts for authorized visitors to securely access the corporate network or the Internet. After creating a guest account, sponsors also can use the Sponsor portal to provide account details to the guest by printing, emailing, or texting. Before providing self-registering guests access to the company network, sponsors may be requested via email to approve their guests’ accounts.

Managing Guest Accounts on the Sponsor Portal

Sponsor Portal Log on Flow

A sponsor group specifies a set of permissions that are assigned to a sponsor user. When a sponsor logs in to a sponsor portal:

ISE verifies the sponsor’s credentials.
If the sponsor authenticates successfully, ISE searches all the available sponsor groups to find the sponsor groups that the sponsor belongs to. A sponsor matches or belongs to a sponsor group if both:
- The sponsor is a member of one of the configured Member Groups.
- If you are using Other Conditions, all the conditions evaluate to true for that sponsor.
If the sponsor belongs to a sponsor group, then that sponsor gets the permissions from that group. A sponsor can belong to more than one sponsor group, in which case the permissions from those groups are combined. If the sponsor does not belong to any sponsor group, then the login to the sponsor portal fails.

Sponsor groups and their permissions are independent of the sponsor portals. The same algorithm for matching sponsor groups is used, regardless of which sponsor portal the sponsor logs in to.

Using a Sponsor Portal

Use a Sponsor portal to create temporary guest accounts for authorized visitors to securely access your corporate network or the Internet. After creating guest accounts, you can use a Sponsor portal to manage these accounts and to provide account details to the guests.

On a Sponsor portal, the sponsor can create new guest accounts individually, or import a group of users from a file.

Note

An ISE administrator authorized from an external identity store, such as Active Directory, can be part of a Sponsor group. However, internal administrator accounts, for example, the default "admin" account, cannot be part of a Sponsor group.

There are several ways to open a Sponsor portal:

In the Administrators console, using the Manage Accounts link. On the Administrators console, click Guest Access, then click Manage Accounts. When you click Manage Accounts, you are assigned to the default sponsor group with access to ALL_ACCOUNTS. You can create new guest accounts, but those guests cannot be notified, since there is no email address available to receive the account activation request from the guest. A Sponsor with the same privileges who logs on to the sponsor portal, and searches for those accounts, can send notification.

This step requires that the FQDN that you configured on the sponsor portal's Portal Behavior and Flow Settings page is in your DNS server.

If you are accessing the Sponsor portal through a NAT firewall, the connection uses port 9002.
In the Administrators console, on the Sponsor Portal configuration page. Click Guest Access > Configure > Sponsor Portals, open a sponsor portal, and click the Portal Test URLlink to the right of the Description field.
In a browser, by opening the URL (FQDN) configured in the sponsor portal's Portal Settings page, which must be defined in your DNS server.

What to do Next

For information abouit how to use the Sponsor portal, see the Sponsor Portal User Guide for your version of ISE https://www.cisco.com/c/en/us/support/security/identity-services-engine/products-installation-guides-list.html.

Managing Sponsor Accounts

A sponsor user is an employee or contractor of your organization who creates and manages guest-user accounts through the sponsor portal. Cisco ISE authenticates sponsors through a local database, or through external Lightweight Directory Access Protocol (LDAP), Microsoft Active Directory, or SAML identity stores. If you are not using an external source, you must create internal user accounts for sponsors.

Sponsor Groups

Sponsor groups control the permissions given to a sponsor when using any Sponsor portal. If a sponsor is a member of a sponsor group, then the sponsor receives the permissions defined in the group.

A sponsor is considered to be a member of a sponsor group if the sponsor belongs to at least one of the Member Groups defined in the sponsor group. A Member Group can be a User Identity Group, or a group selected from an external identity source, such as Active Directory.

A sponsor can be a member of more than one sponsor group. If so, the sponsor receives the combined permissions from all of those groups, as follows:

An individual permission such as "Delete guests' accounts" is granted if it is enabled in any of the groups.
The sponsor can create guests using the Guest Types in any of the groups.
The sponsor can create guests at the locations in any of the groups.
For a numeric value such as a batch size limit, the largest value from the groups is used.

If a sponsor is not a member of any sponsor group, then the sponsor is not permitted to log in to any sponsor portal.

ALL_ACCOUNTS—Sponsors can manage all guest accounts.
GROUP_ACCOUNTS—Sponsors can manage the guest accounts created by sponsors from the same Sponsor Group.
OWN_ACCOUNTS—Sponsors can manage only the Guest accounts that they created.

You can customize the features available to particular sponsor groups to limit or expand the functionality of the Sponsor portal. For example:

Create Sponsor Accounts and Assign to Sponsor Groups

To create internal sponsor user accounts and specify the sponsors who can use the Sponsor portals:

Procedure

Step 1

Note

The default Sponsor Groups have the default Identity Group Guest_Portal_Sequence assigned to them.

Step 2

Choose In the Cisco ISE GUI, click the Menu icon () and choose Guest Access > Configure > Sponsor Groups > Create, Edit or Duplicate and click Members. Map the sponsor user identity groups to sponsor groups.

What to do next

You can also create additional user identity groups specific to your organization to use with sponsors. Choose Administration > Identity Management > Groups > User Identity Groups.

Configure Sponsor Groups

Cisco provides default sponsor groups. If you do not want to use the default options, you can either create new sponsor groups or edit the default sponsor groups and change the settings. You can also duplicate a sponsor group to create more sponsor groups with the same settings and privileges.

You can disable a sponsor group, which prevents the members of the sponsor group from logging in to the Sponsor portal. You can delete any of the sponsor groups, except the default sponsor groups provided by Cisco ISE.

Procedure

Step 1

Choose Guest Access > Configure > Sponsor Groups > Create, Edit or Duplicate.

Step 2

Enter the Sponsor group name and Description.

Step 3

Member Groups—Click Members to select one or more user (identity) groups and groups from external identity sources, and add those groups. In order for a user to be a member of this sponsor group, they must belong to at least one of the configured groups.

Step 4

Click Members to select user (identity) groups and add them as group members of this sponsor group.

Step 5

To specify which guest types that sponsors based on this sponsor group can create, click inside the box under This sponsor group can create accounts using these guest types, and select one or more guest types.

You can create more guest types to assign to this sponsor group by clicking the link under Create Guest Types at. After you create a new guest type, save, close, and reopen the sponsor group before you can select that new guest type.

Step 6

Use Select the locations that guests will be visiting to specify the locations (used to set the guest time zones) that sponsors in this sponsor group can choose from when creating guest accounts.

You can add more locations to choose from by clicking the link under Configure guest locations at and adding guest locations. After you create a new guest location, save, close, and reopen the sponsor group before you can select that new guest location.

This does not restrict guests from logging in from other locations.

Step 7

Under Sponsor Can Create, configure options that sponsors in this group have for creating guest accounts.

Multiple guest accounts assigned to specific guests (Import)—Enable the sponsor to create multiple guest accounts by importing guest details such as first name and last name from a file.

If this option is enabled, the Import button displays on the Create Accounts page of the Sponsor portal. The Import option is only available on desktop browsers (not mobile), such as Internet Explorer, Firefox, Safari, and so forth
Limit to batch of—If this sponsor group is allowed to create multiple accounts simultaneously, specify the number of guest accounts that can be created in a single import operation.

Although a sponsor can create a maximum of 10,000 accounts, we recommend that you limit the number of accounts you create, due to potential performance issues.
Multiple guest accounts to be assigned to any guests (Random)—Enable the sponsor to create multiple random guest accounts as placeholders for guests who are not known as yet, or to create many accounts quickly.

If this option is enabled, the Random button displays on the Create Accounts page of the Sponsor portal.
Default username prefix—Specify a username prefix that sponsors can use when creating multiple random guest accounts. If specified, this prefix appears in the Sponsor Portal when creating random guest accounts. In addition, if Allow sponsor to specify a username prefix is:
- Enabled—The sponsor can edit the default prefix in the Sponsor portal.
- Not enabled—The sponsor cannot edit the default prefix in the Sponsor portal.
If you do not specify a username prefix or allow the sponsor to specify one, then the sponsor will not be able to assign username prefixes in the Sponsor portal.
Allow sponsor to specify a username prefix—If this sponsor group is allowed to create multiple accounts simultaneously, specify the number of guest accounts that can be created in a single import operation.

Although a sponsor can create a maximum of 10,000 accounts, we recommend that you limit the number of accounts you create, due to potential performance issues.

Step 8

Under Sponsor Can Manage, you can restrict which guests accounts the members of this sponsor group can view and manage.

Only accounts sponsor has created—Sponsors in this group can view and manage only the guest accounts that they have created, which is based on the Sponsor’s email account.
Accounts created by members of this sponsor group—Sponsors in this group can view and manage the guest accounts created by any sponsor in this sponsor group.
All guest accounts—Sponsors view and manage all pending guest accounts.

Step 9

Under Sponsor Can, you can provide more privileges related to guest passwords and accounts to the members of this sponsor group.

View guests’ passwords—For guest accounts that they can manage, allow the sponsor to view the passwords.

If the guest has changed the password, the sponsor can no longer view it; unless it was reset by the sponsor to a random password generated by Cisco ISE.

Note

If this option is disabled for a sponsor group, the members of that group cannot send email and SMS notifications regarding the login credentials (guest password) for the guest accounts that they manage.

Reset guest account passwords—For guest accounts that they can manage, allow the sponsor to reset passwords for guests to a random password generated by Cisco ISE.
Extend guests’ accounts—For guest accounts that they can manage, allow the sponsor to extend them beyond their expiration date. The sponsor is automatically copied on email notifications sent to guests regarding their account expiration.
Delete guests’ accounts—For guest accounts that they can manage, allow the sponsor to delete the accounts, and prevent guests from accessing your company's network.
Suspend guests’ accounts—For guest accounts that they can manage, allow the sponsor to suspend their accounts to prevent guests from logging in temporarily.

This action also issues a Change of Authorization (CoA) Terminate to remove the suspended guests from the network.
- Require sponsor to provide a reason—Require the sponsor to provide an explanation for suspending the guest accounts.
Approve and view requests from self-registering guests—Sponsors who are included in this Sponsor Group can either view all pending account requests from self-registering guests (that require approval), or only the requests where the user entered the Sponsor's email address as the person being visited. This feature requires that the portal used by the Self-registering guest has Require self-registered guests to be approved checked, and the Sponsor's email is listed as the person to contact.
- Any pending accounts—A sponsor belonging to this group an approve and review accounts that were created by any sponsor.
- Only pending accounts assigned to this sponsor—A sponsor belonging to this group can only view and approve accounts that they created.
Access Cisco ISE guest accounts using the programmatic interface (Guest REST API)—For guest accounts that they can manage, allow the sponsor to access guest accounts using the Guest REST API programming interface.

Step 10

Click Save and then Close.

Configure Account Content for Sponsor Account Creation

You can configure the type of user data that your guests and sponsors must provide to create a new guest account. Some fields are required to identify an ISE account, but you can eliminate other fields, and add your own custom fields.

To configure fields for account creation by Sponsors:

Choose Work Centers > Guest Access > Portals & Components > Sponsor Portals, and edit your sponsor portal.
Select the Portal Page Customization tab.
Scroll down and select Create Account for Known Guests.
On the Preview display on the right, select Settings.

These settings determine which fields display and are required for guest accounts when they are created on the sponsor portal. This configuration applies to Known, Random, and Imported guest types. The template that the sponsor downloads to import new users is created dynamically, so that only the fields set in Known Guests are included.

Special Settings for the Sponsor Portal

The following settings are unique to the Create Account for Imported Guests page, on the Portal Page Customization tab, on the Sponsor Portal.

Allow sponsor to be copied in Guest Credentials email: If you enable this option, then each email of guest credentials that is sent to a successfully imported guest is also sent to the sponsor. The default is to not send emails to the sponsor.
Allow sponsor to receive summary email: When a sponsor imports a list of users, ISE sends one email with a summary of all the imported users. If you uncheck this option, the sponsor gets a separate email for each imported user.

Configure a Sponsor Portal Flow

You may want to create multiple sponsor portals if your company has different branding for your corporate office and its retail locations, or if your company has different product brands, or if a city’s offices want different themed portals for the fire, police, and other departments.

These are the tasks related to configuring a Sponsor portal.

Before you begin

Configure or edit existing sponsor groups for your site, as described in Configure Sponsor Groups.

Procedure

Step 1	Enable Policy Services.
Step 2	Add Certificates for Guest Services.
Step 3	Create External Identity Sources.
Step 4	Create Identity Source Sequences.
Step 5	Create a Sponsor Portal.
Step 6	(Optional) Customize Sponsor Portals.

Enable Policy Services

To support the Cisco ISE end-user web portals, you must enable portal-policy services on the node on which you want to host them.

Procedure

Step 1	Choose Administration > System > Deployment.
Step 2	Click the node and click Edit.
Step 3	On the General Settings tab, check Policy Service.
Step 4	Check the Enable Session Services option.
Step 5	Click Save.

Add Certificates for Guest Services

Create External Identity Sources

Procedure

Step 1

Choose Administration > Identity Management > External Identity Sources.

Step 2

Choose one of these options:

Certificate Authentication Profile for certificate-based authentications.
Active Directory to connect to an Active Directory as an external identity source See Active Directory as an External Identity Source for more details.
LDAP to add an LDAP identity source. See LDAP for more details.
RADIUS Token to add a RADIUS Token server. See RADIUS Token Identity Sources for more details.
RSA SecurID to add an RSA SecurID server. See RSA Identity Sources for more details.
SAML Id Providers to add an identity provider (IdP), such as Oracle Access Manager. See SAMLv2 Identity Provider as an External Identity Source for more details.

Create Identity Source Sequences

Before you begin

Ensure that you have configured your external identity sources in Cisco ISE.

To perform the following task, you must be a Super Admin or System Admin.

For allowing guest users to authenticate through Local WebAuth, you must configure both the Guest Portal authentication source and the identity source sequence to contain the same identity stores.

Procedure

Step 1	Choose Administration > Identity Management > Identity Source Sequences > Add.
Step 2	Enter a name for the identity source sequence. You can also enter an optional description.
Step 3	Check the Select Certificate Authentication Profile check box and choose a certificate authentication profile for certificate-based authentication.
Step 4	Choose the database or databases that you want to include in the identity source sequence in the Selected List box.
Step 5	Rearrange the databases in the Selected list in the order in which you want Cisco ISE to search the databases.
Step 6	Choose one of the following options in the Advanced Search List area: Do not access other stores in the sequence and set the AuthenticationStatus attribute to ProcessError —If you want Cisco ISE to discontinue the search, if the user is not found in the first selected identity source. Treat as if the user was not found and proceed to the next store in the sequence —If you want Cisco ISE to continue searching the other selected identity sources in sequence, if the user is not found in the first selected identity source. While processing a request, Cisco ISE searches these identity sources in sequence. Ensure that you have the identity sources in the Selected list box listed in the order in which you want Cisco ISE to search them.
Step 7	Click Submit to create the identity source sequence that you can then use in policies.

Create a Sponsor Portal

You can provide a Sponsor portal to enable sponsors to create, manage, and approve accounts for guests who want to connect to your network to access the internet and internal resources and services.

Cisco ISE provides you with a default Sponsor portal that you can use without having to create another one. However, you can create a new Sponsor portal, or you can edit or duplicate an existing one. You can delete any of these portals, except the default Sponsor portal.

Any changes that you make to the Page Settings on the Portal Behavior and Flow Settings tab are reflected in the graphical flow in the Sponsor Flow diagram. If you enable a page, such as the AUP page, it appears in the flow and the sponsor will experience it in the portal. If you disable it, it is removed from the flow and the next enabled page displays for the sponsor.

Before you begin

Ensure that you have the required certificates, external identity sources, and identity source sequences configured for use with this portal.

Procedure

Step 1	Configure the Portal Settings page, as described in Portal Settings for Sponsor Portals. Ensure that the portal name that you use here is not used for any other end-user portals.
Step 2	Configure the Login Settings page , as described in Login Settings for Sponsor Portals.
Step 3	Configure the Acceptable Use Policy (AUP) Page Settings page, as described in Acceptable Use Policy (AUP) Settings for Sponsor Portals .
Step 4	Configure the Sponsor Change Password Settings page, as described in Set the Guest Password Policy and Expiration and in Rules for Guest Password Policies.
Step 5	Configure the Post-Login Banner Page Settings page, as described in Post-Login Banner Settings for Sponsor Portals.
Step 6	Sponsor Portal Application Settings refers you to the Portal Customization tab if you with to customize the portal.
Step 7	Click Save.

Customize Sponsor Portals

You can customize the portal appearance and user experience by customizing the portal themes, changing UI elements on the portal pages, and editing error messages and notifications that display to the users. For more information about customizing portals, see Customization of End-User Web Portals.

Configuring Account Content for Sponsor Account Creation

To configure fields for account creation by Sponsors:

In ISE, choose Work Centers > Guest Access > Portals & Components > Sponsor Portals, and edit your sponsor portal.
Select the Portal Page Customization tab.
Scroll down and select Create Account for Known Guests.
- On the Preview display on the right, select Settings.
These settings determine which fields display and are required for guest accounts when they are created on the sponsor portal.

This configuration applies to Known, Random, and Imported guest types. The template that the sponsor downloads to import new users is created dynamically, so that only the fields set in Known Guests are included.

Sponsors Cannot Log In to the Sponsor Portal

Problem

The following error message appears when a sponsor tries to log in to the Sponsor portal:


“Invalid username or password. Please try again.”

Causes

The sponsor has entered invalid credentials.
The sponsor is not valid because the user record is not present in the database (Internal Users or Active Directory).
The sponsor group to which the sponsor belongs is disabled.
The Sponsor's user account is not a member of an active/enabled Sponsor Group, which means the Sponsor user's Identity Group is not a member of any Sponsor Group.
The sponsor’s internal user account is disabled (suspended).

Solution

Verify the user’s credentials.
Enable the sponsor group.
Reinstate the user account if disabled.
Add the sponsor user's Identity Group as a member of a Sponsor Group.

Monitor Guest and Sponsor Activity

Cisco ISE provides various reports and logs that allow you to view endpoint and user management information and guest and sponsor activity. Some of the Cisco ISE 1.2 reports have been deprecated, but the information can be viewed in other reports.

You can run these reports either on demand or on a scheduled basis.

Procedure

Step 1	Choose Operations > Reports.
Step 2	Under the Report Selector, expand the Guest Access Reports and Endpoints and Users selections to view the various guest, sponsor, and endpoint related reports.
Step 3	Select the report and choose the data with which you want to search using the Filters drop-down list. You can use filters on username, portal name, device name, endpoint identity group and other such data.
Step 4	Select the Time Range during which you want to view the data.
Step 5	Click Run.

Metrics Dashboard

Cisco ISE provides an at-a-glance view of Authenticated Guests and Active Endpoints in the network in a metrics dashboard that appears on the Cisco ISE Home page.

AUP Acceptance Status Report

You can use the report to track all the accepted and denied AUP connections for a given period of time.

Guest Accounting Report

The Guest Accounting report displays the guest login history for an indicated time period. This report is available at: Operations > Reports > Guest Access Reports > Guest Accounting.

Master Guest Report

This report collects all guest activity and provides details about the websites that guest users visit. You can use this report for security auditing purposes to see when guest users accessed the network and what they did on it. To view the guests’ Internet activity, such as the URLs of the websites that they visited, you must first:

Enable these options on the firewall used for guest traffic:
- Inspect HTTP traffic and send data to Cisco ISE Monitoring node. Cisco ISE requires only the IP address and accessed URL for the Guest Activity report; so, limit the data to include just this information, if possible.
- Send syslogs to Cisco ISE Monitoring node.

Sponsor Login and Audit Report

The Sponsor Login and Audit report is a combined report that tracks:

Login activity by the sponsors at the Sponsor portal.
Guest-related operations performed by the sponsors in the Sponsor portal.

Audit Logging for Guest and Sponsor Portals

During specific actions within the Guest and Sponsor portals, audit log messages are sent to the underlying audit system. By default, these messages appear in the /opt/CSCOcpm/logs/localStore/iseLocalStore.log file.

You can configure these messages to be sent by syslog to the monitoring and troubleshooting system and log collector. The monitoring subsystem presents this information in the appropriate sponsor and device audit logs and guest activity logs.

Guest login flow is logged in the audit logs regardless of whether the guest login has passed or failed.

Guest Access Web Authentication Options

Cisco ISE Guest and Web Authentication Services support several deployment options that enable secure guest access. You can provide wired or wireless guest connectivity using Local or Central Web Authentication and Device Registration Web Authentication.

Central Web Authentication (Central WebAuth)—Applies to all Guest portals. Uses Web authentication by a central Cisco ISE RADIUS server for both wired and wireless connection requests. Guests authenticate after by either entering an optional access code on the Hotspot Guest portals, or by entering a username and password on the Credentialed Guest portals.
Local Web Authentication (Local WebAuth)—Applies to the Credentialed Guest portals. The guest connects to a switch for a wired connections, or a wireless LAN controller (WLC) for a wireless connection. The network access device (NAD) directs them to web pages for authentication. The guest enters a username and password on the Credentialed Guest portals to authenticate.
Device Registration Web Authentication (Device Registration WebAuth)—Applies only to the Hotspot Guest portal. Cisco ISE registers and authorizes the guest device before Web authentication. When guests connect to a wired or wireless NAD, they are directed to the Hotspot Guest portal. Guests get network access without providing credentials (username and password).

NAD with Central WebAuth Process

In this scenario, the network access device (NAD) makes a new authorization request to the Cisco ISE RADIUS server from an unknown endpoint connection. The endpoint then receives a url-redirect to Cisco ISE.

Note

webauth-vrf-aware command is supported only in IOS XE 3.7E, IOS 15.2(4)E or later versions. Other switches do not support WebAuth URL redirect in virtual routing and forwarding (VRF) environment. In such cases, as a workaround, you can add a route in the global routing table to leak the traffic back into the VRF.

If the guest device is connected to a NAD, the guest service interaction takes the form of a MAC Authentication Bypass (MAB) request that leads to a Guest portal Central WebAuth login. The following is an outline of the subsequent Central Web Authentication (Central WebAuth) process, which applies to both wireless and wired network access devices.

The guest device connects to the NAD through a hard-wired connection. There is no 802.1X supplicant on the guest device.
An authentication policy with a service type for MAB allows a MAB failure to continue and return a restricted network profile containing a url-redirect for the Central WebAuth user interface.
The NAD is configured to authenticate MAB requests to the Cisco ISE RADIUS server.
The Cisco ISE RADIUS server processes the MAB request and does not find an endpoint for the guest device.

This MAB failure resolves to the restricted network profile and returns the url-redirect value in the profile to the NAD in an access-accept. To support this function, ensure that an authorization policy exists and features the appropriate wired or wireless MAB (under compound conditions) and, optionally, “Session:Posture Status=Unknown” conditions. The NAD uses this value to redirect all guest HTTPS traffic on the default port 8443 to the url-redirect value.

The standard URL value in this case is: https://ip:port/guestportal/gateway?sessionId=NetworkSessionId&portal=<PortalID>&action=cwa.
The guest device initiates an HTTP request to redirect URL via a web browser.
The NAD redirects the request to the url-redirect value returned from the initial access-accept.
The gateway URL value with action CWA redirects to the Guest portal login page.
The guest enters their login credentials and submits the login form.
The guest server authenticates the login credentials.
Depending on the type of flow, the following occurs:
- If it is a non-posture flow (authentication without further validation), where the Guest portal is not configured to perform client provisioning, the guest server sends a CoA to the NAD. This CoA causes the NAD to reauthenticate the guest device using the Cisco ISE RADIUS server. A new access-accept is returned to the NAD with the configured network access. If client provisioning is not configured and the VLAN needs to be changed, the Guest portal performs VLAN IP renew. The guest does not have to re-enter login credentials. The username and password entered for the initial login are used automatically.
- If it is a posture flow, where the Guest portal is configured to perform client provisioning, the guest device web browser displays the Client Provisioning page for posture agent installation and compliance. (You can also optionally configure the client provisioning resource policy to feature a “NetworkAccess:UseCase=GuestFlow” condition.)

Because there is no client provisioning or posture agent for Linux, the Guest portal redirects to the Client Provisioning portal, which in turn redirects back to a guest authentication servlet to perform optional IP release/renew and then CoA.

With redirection to the Client Provisioning portal, the Client Provisioning service downloads a non-persistent web agent to the guest device and performs a posture check of the device. (You can optionally configure the posture policy with a “NetworkAccess:UseCase=GuestFlow” condition.)

If the guest device is non-compliant, ensure that you have configured an authorization policy that features “NetworkAccess:UseCase=GuestFlow” and “Session:Posture Status=NonCompliant” conditions.

When the guest device is compliant, ensure that you have an authorization policy configured with the conditions “NetworkAccess:UseCase=GuestFlow” and “Session:Posture Status=Compliant.” From here, the Client Provisioning service issues a CoA to the NAD. This CoA causes the NAD to reauthenticate the guest using the Cisco ISE RADIUS server. A new access-accept is returned to the NAD with the configured network access.

Note

“NetworkAccess:UseCase=GuestFlow” can also apply for Active Directory (AD) and LDAP users who log in as guests.

Wireless LAN Controller with Local WebAuth Process

In this scenario, the guest logs in and is directed to the wireless LAN controller (WLC). The WLC then redirects the guest to a Guest portal, where they are prompted to enter their login credentials, accept an optional Acceptable Use Policy (AUP), and perform an optional password change. When this is complete, the guest device’s browser is redirected back to the WLC to provide login credentials via a POST.

The WLC can now log the guest in via the Cisco ISE RADIUS server. When this is complete, the WLC redirects the guest device's browser to the original URL destination. The Wireless LAN Controller (WLC) and the network access devices (NAD) requirements to support the original URL redirect for guest portals are WLC 5760 and Cisco Catalyst 3850, 3650, 2000, 3000, and 4000 Series Access Switches running releases IOS-XE 3.6.0.E and 15.2(2)E.

Figure 1. WLC with Local WebAuth Non-Posture Flow

Wired NAD with Local WebAuth Process

In this scenario, the Guest portal redirects the guest login request to the switch (wired NAD). The login request is in the form of an HTTPS URL posted to the switch and contains the login credentials. The switch receives the guest login request and authenticates the guest using the configured Cisco ISE RADIUS server.

Cisco ISE requires a login.html file with the HTML redirect to be uploaded to the NAD. This login.html file is returned to the browser of the guest device for any HTTPS request made.
The browser of the guest device is redirected to the Guest portal where the guest’s login credentials are entered.
After the Acceptable Use Policy (AUP) and change password are processed, both of which are optional, the Guest portal redirects the browser of the guest device to post the login credentials on the NAD.
The NAD makes a RADIUS request to the Cisco ISE RADIUS server to authenticate and authorize the guest.

IP Address and Port Values Required for the Login.html Page

The IP address and port values must be changed in the following HTML code for the login.html page to those values being used by the Cisco ISE Policy Services nodes. The default port is 8443, but you can change this value, so ensure that the value you assign to the switch matches the setting in Cisco ISE.


<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML>
<head>
<title>ISE Guest Portal</title>
<meta Http-Equiv="Cache-Control" Content="no-cache">
<meta Http-Equiv="Pragma" Content="no-cache">
<meta Http-Equiv="Expires" Content="0">
<meta http-equiv="content-type" content="text/html; charset=ISO-8859-1">

<meta http-equiv="REFRESH" content="0;url=https://ip:port/portal/PortalSetup.action?switch_url=wired">

</HEAD>
<BODY>

<center>
Redirecting ... Login
<br>
<br>
<a href="https://ip:port/portal/PortalSetup.action?switch_url=wired">ISE Guest Portal</a>
</center>

</BODY>
</HTML>

Because the custom login page is a public web form, consider these guidelines:

The login form must accept user entries for the username and password and must show them as uname and pwd.
The custom login page should follow best practices for a web form, such as page timeout, hidden password, and prevention of redundant submissions.

HTTPS Server Enabled on the NAD

To use web-based authentication, you must enable the HTTPS server within the switch using the ip http secure-server command.

Support for Customized Authentication Proxy Web Pages on the NAD

You can upload custom pages for success, expiry, and failure to the NAD. Cisco ISE does not require any specific customization, so you can create these pages using the standard configuration instructions included with the NAD.

Configure Web Authentication on the NAD

You need to complete the web authentication on the NAD by replacing the default HTML pages with your custom files.

Before you begin

During web-based authentication, create four substitute HTML pages to use instead of the switch default HTML pages.

Procedure

Step 1

To specify the use of your custom authentication proxy web pages, first store your custom HTML files on the switch flash memory. To copy your HTML files to the switch flash memory, run the following command on the switch:

copy tftp/ftp flash

Step 2

After copying your HTML files to the switch, perform the following commands in global configuration mode:


a.	ip admission proxy http login page file device:`login-filename`	Specifies the location in the switch memory file system of the custom HTML file to use in place of the default login page. The device: is flash memory.
b.	ip admission proxy http success page file device:`success-filename`	Specifies the location of the custom HTML file to use in place of the default login success page.
c.	ip admission proxy http failure page file device:`fail-filename`	Specifies the location of the custom HTML file to use in place of the default login failure page.
d.	ip admission proxy http login expired page file device:`expired-filename`	Specifies the location of the custom HTML file to use in place of the default login expired page.

Step 3

Configure the customized authentication proxy web pages following the guidelines provided by the switch.

Step 4

Verify the configuration of a custom authentication proxy web page, as shown in the following example:


Switch# show ip admission configuration
Authentication proxy webpage
	Login page           : flash:login.htm
	Success page         : flash:success.htm
	Fail Page            : flash:fail.htm
	Login expired Page   : flash:expired.htm

Authentication global cache time is 60 minutes
Authentication global absolute time is 0 minutes
Authentication global init state time is 2 minutes
Authentication Proxy Session ratelimit is 100
Authentication Proxy Watch-list is disabled
Authentication Proxy Auditing is disabled
Max Login attempts per user is 5

Device Registration WebAuth Process

Using Device Registration Web Authentication (Device Registration WebAuth) and the Hotspot Guest portal, you can allow guest devices to connect to a private network without requiring usernames and passwords.

In this scenario, the guest connects to the network with a wireless connection. See Figure 16-1 for an example of the Device Registration WebAuth process flow. The following is an outline of the subsequent Device Registration WebAuth process, which is similar for both wireless and wired connections:

The network access device (NAD) sends a redirect to the Hotspot Guest portal.
If the MAC address of the guest device is not in any endpoint identity group or is not marked with an Acceptable Use Policy (AUP) accepted attribute set to true, Cisco ISE responds with a URL redirection specified in an authorization profile.
The URL redirection presents the guest with an AUP page (if enabled) when the guest attempts to access any URL.
- If the guest accepts the AUP, the endpoint associated with their device MAC address is assigned to the configured endpoint identity group. This endpoint is now marked with an AUP accepted attribute set to true, to track the guest acceptance of the AUP.
- If the guest does not accept the AUP or if an error occurs, for instance, while creating or updating the endpoint, an error message displays.
Based on the Hotspot Guest portal configuration, a post-access banner page (if enabled) with additional information may appear.
After the endpoint is created or updated, a Change of Authorization (CoA) termination is sent to the NAD.
After the CoA, the NAD re-authenticates the guest connection with a new MAC Auth Bypass (MAB) request. The new authentication finds the endpoint with its associated endpoint identity group, and returns the configured access to the NAD.
Based on the Hotspot Guest portal configuration, the guest is directed to the URL to which they requested access, or to a custom URL specified by the administrator, or to an Authentication Success Page.

The CoA type for both wired and wireless is Termination CoA. You can configure the Hotspot Guest portal to perform VLAN DHCP Release (and renew), thereby re-authorizing the CoA type for both wired and wireless to Change of Auth.

VLAN DHCP Release support is available for Windows devices only. It is not available for mobile devices. If the device being registered is mobile and the VLAN DHCP Release option is enabled, the guest is requested to manually renew their IP address. For mobile device users, we recommend using Access Control Lists (ACLs) on the WLC, rather than using VLANs.

Figure 2. Wireless Device Registration Web Authentication Flow

Cisco Identity Services Engine Administrator Guide, Release 2.0

Bias-Free Language

Results

Chapter: Configure Guest Access

Configure Guest Access

Cisco ISE Guest Services

End-User Guest and Sponsor Portals in Distributed Environment

Guest and Sponsor Accounts

Guest Types and User Identity Groups

Create or Edit Guest Types

Procedure

What to do next

Disable a Guest Type

Procedure

Configure Maximum Simultaneous Logins for Endpoint Users

Before you begin

Procedure

What to do next

Schedule When to Purge Expired Guest Accounts

Procedure

Add Custom Fields for Guest Account Creation

What to do next

Specify Email Addresses and SMTP Servers for Email Notifications

Assign Guest Locations and SSIDs

Procedure

What to do next

Rules for Guest Password Policies

Set the Guest Password Policy and Expiration

What to do next

Rules for Guest Username Policies

Set the Guest Username Policy

What to do next

SMS Providers and Services

Configure SMS Gateways to Send SMS Notifications to Guests

Before you begin

What to do next

Guest Portals

Credentials for Guest Portals

Guest Access with Hotspot Guest Portals

Guest Access with Credentialed Guest Portals

Employee Access with Credentialed Guest Portals

Guest Device Compliance

Guest Portals Configuration Tasks

Enable Policy Services

Procedure

Add Certificates for Guest Portals

Create External Identity Sources

Procedure

Configure Guest Portals to Redirect to SAML IDP Portals for Authentication

Procedure

Create Identity Source Sequences

Before you begin

Procedure

Create Endpoint Identity Groups

Procedure

Create a Hotspot Guest Portal

Before you begin

Procedure

What to do next

Create a Sponsored-Guest Portal

Before you begin

What to do next

Create a Self-Registered Guest Portal

Before you begin

What to do next

Authorize Portals

Before you begin

Procedure

Create Authorization Profiles

Before you begin

What to do next

Create Authorization Policy Rules for Hotspot and MDM Portals

Procedure

Customize Guest Portals

Configure Periodic AUP Acceptance

Procedure

What to do next

Sponsor Portals

Managing Guest Accounts on the Sponsor Portal

Sponsor Portal Log on Flow