Generating Troubleshooting Files
In some cases, if you have a problem with your appliance, Support may ask you to generate troubleshooting files to help them diagnose the problem. You can select any of the options listed in the following table to customize the troubleshooting data that the ASA FirePOWER module reports.
Table A-1 Selectable Troubleshoot Options
|
|
Snort Performance and Configuration
|
data and configuration settings related to Snort on the appliance
|
Hardware Performance and Logs
|
data and logs related to the performance of the appliance hardware
|
System Configuration, Policy, and Logs
|
configuration settings, data, and logs related to the current system configuration of the appliance
|
Detection Configuration, Policy, and Logs
|
configuration settings, data, and logs related to detection on the appliance
|
Interface and Network Related Data
|
configuration settings, data, and logs related to inline sets and network configuration of the appliance
|
Discovery, Awareness, VDB Data, and Logs
|
configuration settings, data, and logs related to the current discovery and awareness configuration on the appliance
|
Upgrade Data and Logs
|
data and logs related to prior upgrades of the appliance
|
All Database Data
|
all database-related data that is included in a troubleshoot report
|
All Log Data
|
all logs collected by the appliance database
|
Network Map Information
|
current network topology data
|
Note that some options overlap in terms of the data they report, but the troubleshooting files will not contain redundant copies, regardless of what options you select.
For more information, see the following sections:
Generating Appliance Troubleshooting Files
License:
Any
Use the following procedure to generate customized troubleshooting files that you can send to Support.
To generate troubleshooting files:
Step 1 In ASDM, select
Configuration > ASA FirePOWER Configuration > Tools > Troubleshooting
.
Step 2 Click
Generate Troubleshooting Files
.
The Troubleshooting Options pop-up window appears.
Step 3 Select
All Data
to generate all possible troubleshooting data, or select individual check boxes to customize your report. For more information, see the
Selectable Troubleshoot Options
table.
Step 4 Click
OK
.
The ASA FirePOWER module generates the troubleshooting files. You can monitor the file generation process in the task queue (
Monitoring > ASA FirePOWER Monitoring > Task Status
).
Step 5 Continue with the procedure in the next section, Downloading Troubleshooting Files.
Downloading Troubleshooting Files
License:
Any
Use the following procedure to download copies of your generated troubleshooting files.
To download troubleshooting files:
Step 1 In ASDM, select
Monitoring > ASA FirePOWER Monitoring > Task Status
.
The Task Status page appears.
Step 2 Find the task that corresponds to the troubleshooting files you generated.
Step 3 After the appliance generates the troubleshooting files and the task status changes to
Completed
, click
Click to retrieve generated files
.
Step 4 Follow your browser’s prompts to download the files.
The files are downloaded in a single
.tar.gz
file.
Step 5 Follow the directions from Support to send the troubleshooting files to Cisco.