Prime Home is a remote management system that provides service providers
with the solution they need to control gateways, set-top boxes and other types
of customer premise equipment (CPEs), as well as broadband voice and video
services. Based on a holistic management approach and leveraging standards,
Prime Home delivers extended visibility across the network and enables service
providers to manage and control anything from a single CPE to the entire
connected home, to devices at the service level.
Because it is access-network agnostic, Prime Home can be used by service
providers regardless of their access technology. Its modular, flexible design
enables service providers to tailor Prime Home to meet their exact needs. And,
as more functionalities and devices are introduced into the home network
environment, new support scenarios are added constantly to ensure that Prime
Home meets service providers' ever-evolving requirements.
Prime Home provides operations staff with a real-time, detailed view of
the entire CPE population. Operators can manage devices on their networks in
real time for problem solving and offline for ongoing engineering activities.
Prime Home's customer support representative (CSR) application provides
CSRs with the data and tools necessary for quickly identifying and resolving
problems remotely. These extensive visibility capabilities reduce support call
duration and streamline support call responses. Most problems, including
problems that in the past typically required a technician's visit to the
customer's home, can be solved during the initial support call.